Customer Insights Analyst

At ING Australia, you’ll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you’ll be making a difference to our customer’s lives by shaping the way they bank and empowering them to stay a step ahead in life and business.

As Customer Insights Analyst, you’ll be at the heart of our analytics capability, transforming complex data into actionable insights that shape product strategy and performance. You’ll work end-to-end across the analytics lifecycle—partnering with senior stakeholders, building predictive models, and creating compelling visualizations that drive smarter business outcomes.

If you’re passionate about data, innovation, and making an impact, this is your opportunity to lead the way.

What you’ll do

• Deliver end-to-end analytics: gather requirements, source data, build models, and publish insights.
• Develop reporting, monitoring, and predictive analytics to optimise product performance.
• Create impactful data visualisations to communicate trends and recommendations.
• Partner with senior stakeholders to drive data-driven decision-making and continuous improvement.
• Maintain and enhance analytics assets aligned with product changes and best practices.
• Ensure compliance with data protection, regulatory standards, and risk appetite.

What we’re looking for

• Exceptional technical skills: SQL/SAS, Python, Tableau, and data warehousing principles.
• Degree in business, IT, finance, or related discipline with ongoing professional development.
• Experience building predictive models and delivering actionable insights.
• Excellent communication and stakeholder management skills.
• Proven ability to work independently, solve complex problems, and innovate.
• Minimum 5 years in analytics or operational environments, ideally in financial services.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 16th December 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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