Expression of Interest – Digital Product Owner and Product Owner, Business Banking

We value your unique voice and perspective, which is why we're counting on you to help us become even better. Join our team and build an exceptional experience for yourself while making a difference in our customers' lives. You'll have the opportunity to shape the way they bank and empower them to stay ahead in both life and business.

We're looking for passionate individuals to join the ING Australia team as we expand our Business Banking department. We are specifically seeking experienced Digital Product Owners and Traditional Product Owners to elevate the banking experience for our Business Banking customers.

Key skills required for these positions include a solid background as a Product Owner and Business Analyst, the ability to craft user stories, experience as a scrum master, proficiency in managing both onshore and offshore teams, and effectively bridging the gap between tech and business in an agile setting.

Joining the Delivery Tribe within the Business Bank offers a distinctive chance to influence the future of banking. In this role, you will lead strategic technology initiatives aimed at digitalising and automating the Daily Banking experience for our business clientele. This pivotal role demands a focus on streamlining processes, meticulous attention to detail, and the capability to digitize operations for a seamless customer journey while upholding Risk, Regulatory, and overarching ING objectives.

Being a part of our team means contributing to innovation and customer-focused solutions within the business banking sector. Join us to drive the evolution of customer experience in banking.

Share with us your preference between the Digital Product Owner and Traditional Product Owner roles, along with examples of end-to-end delivery projects you have successfully managed in the past.

What you’ll do

• Lead the development and implementation of Daily Banking digitisation initiatives – working closely with Contact Centre, Operations, Marketing, Sales, Digital, Customer Interactions, Tech & the Daily Banking tribe to develop product journeys that drive efficiency in process and improved CX.
• Analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer experience – including product, process and service improvements.
• Hold ownership of the application and onboarding journey of the business deposit products.
• Lead agile delivery of initiatives and ensure continuous improvement in our systems and processes.

What we’re looking for

• 5+ years of experience in product management, digitisation, or digital channels working in Business Banking domains will be preferred.
• Experience in marketing, deposit product management, or process improvement.
• Proven track record of leading or influencing product, channel, and customer journey improvements.
• Extensive analytical mindset; ability to use data for decision-making.
• Excellent communication and stakeholder management skills.
• Ability to manage complex issues, incidents, and remediation initiatives.
• Proficiency in Microsoft Office, Visio, and ARIS (or similar tools).
• Customer-centric, ensuring solutions meet customer needs.
• Fast learner with a results-driven approach.
• Confident decision-maker who can challenge ideas and suggest solutions.
• Self-motivated, able to work independently while handling complex tasks.

What’s in it for you?

• Discounted ING Health Insurance 
• An additional Rest Day to support your wellbeing 
• An IMPACT day to volunteer on an approved sustainability activity 

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close in 13 March 2025

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