Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences.

RESPONSIBILITIES

• 3rd Line of Defense Risk Management - Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance - Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis - Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management - Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation - Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting - Extract and combine data to generate standard reports. (Level 4)
• Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5)
• Recommendations - Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

BEHAVIORAL COMPETENCIES

• Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends. (Level 2)
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. (Leve 1)
• Courage - Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances. (Level 4)
• Ensures Accountability - Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. (Level 3)
• Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance. (Level 3)
• Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct. (Level 2)
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 3)
• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highest-quality outcomes and pursue continuous improvement. Sees that problems are well examined and improvements are integrated into all relevant work processes. (Level 2)
• Organizational Savvy- Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, has a firm grasp on organizational culture and politics; connects with key stakeholders and knows when to bring something to their attention. (Level 3)
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. (Level 3)

TECHNICAL COMPETENCIES

• Action Planning - Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. (Level 3)
• Auditing - Works with guidance (but not constant supervision) to conduct financial audits, identify exceptions and develop specific solutions or recommendations. (Level 2)
• Compliance Management - Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations. (Level 2)
• Computer Skills - Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others. (Level 4)
• Cyber Security - Has an intermediate level of understanding of the concept of cyber security. Understands how to follow the organisation's cyber security policies and standards for handling security events and incidents. Knows when to seek advice from the organisation's cyber security experts. (Level 2)
• Data Collection and Analysis - Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. (Level 3)
• Data Control - Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. (Level 3)
• Data Preparation and Exploration - Prepares necessary data to solve complex business problems, starts contributing to code libraries and other resources that make preparation easier for all users. Builds structural validation steps to check errors in own work and takes appropriate action for errors identified at the source. (Level 3)
• Managing Change - Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change. (Level 3)
• Planning and Organizing - Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. (Level 2)
• Policy and procedures - Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 3)
• Policy and Regulation - Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise. (Level 2)
• Reporting - Works with guidance (but not constant supervision) to create relevant, lucid and effective reports. (Level 2)
• Review and Reporting - Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports. (Level 2)
• Risk Management - Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required. (Level 3)
• Verbal Communication - Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. (Level 3)

Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences.

RESPONSIBILITIES

• 3rd Line of Defense Risk Management - Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance - Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis - Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management - Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation - Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting - Extract and combine data to generate standard reports. (Level 4)
• Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5)
• Recommendations - Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

BEHAVIORAL COMPETENCIES

• Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends. (Level 2)
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. (Leve 1)
• Courage - Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances. (Level 4)
• Ensures Accountability - Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. (Level 3)
• Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance. (Level 3)
• Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct. (Level 2)
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 3)
• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highest-quality outcomes and pursue continuous improvement. Sees that problems are well examined and improvements are integrated into all relevant work processes. (Level 2)
• Organizational Savvy- Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, has a firm grasp on organizational culture and politics; connects with key stakeholders and knows when to bring something to their attention. (Level 3)
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. (Level 3)

TECHNICAL COMPETENCIES

• Action Planning - Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. (Level 3)
• Auditing - Works with guidance (but not constant supervision) to conduct financial audits, identify exceptions and develop specific solutions or recommendations. (Level 2)
• Compliance Management - Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations. (Level 2)
• Computer Skills - Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others. (Level 4)
• Cyber Security - Has an intermediate level of understanding of the concept of cyber security. Understands how to follow the organisation's cyber security policies and standards for handling security events and incidents. Knows when to seek advice from the organisation's cyber security experts. (Level 2)
• Data Collection and Analysis - Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. (Level 3)
• Data Control - Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. (Level 3)
• Data Preparation and Exploration - Prepares necessary data to solve complex business problems, starts contributing to code libraries and other resources that make preparation easier for all users. Builds structural validation steps to check errors in own work and takes appropriate action for errors identified at the source. (Level 3)
• Managing Change - Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change. (Level 3)
• Planning and Organizing - Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. (Level 2)
• Policy and procedures - Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 3)
• Policy and Regulation - Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise. (Level 2)
• Reporting - Works with guidance (but not constant supervision) to create relevant, lucid and effective reports. (Level 2)
• Review and Reporting - Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports. (Level 2)
• Risk Management - Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required. (Level 3)
• Verbal Communication - Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. (Level 3)

You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

• You work closely with your Central Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.
• You manage your BusDevOps squad to deliver the product vision and roadmap in a multidisciplinary environment where understanding of the IT solution is a must.
• You will typically have 7-9 members in your squad working on the product, which is based on FCRM technology.
• You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers.

We are looking for a team player, leader, and motivator with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment.
You will design, develop, implement and maintain the bank wide compliant-by-design KYC Digital Service, integrating the KYC customer journey and services in it, that is consumed by ING internal customers, both from business (the first line of defence) and Risk and Compliance (the second line of defence), including FEC risk and FATCA, CRS and ESR classification and deliver the Structural Solutions Roadmap for CDD.
What you'll do:

• You support the Central Product Owner (CPO) in the execution of the Tribe Goals;
• You solve impediments encountered in the development of the Product;
• You are actively involved in the creation of stories and features for your Squad;
• You monitor the quality and performance of your Squad;
• You ensure alignment with other Squads that fall under the CPO and the Tribe.
• You are responsible for the ‘what’ in a Squad, ensuring that functional and non-functional requirements are met for all stakeholders. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations;
• You will take the role of an end-consumer representative for the product and ensure that the end-consumer’s experience and compliance is recognized by the Squad.

How to succeed:
• Master or bachelor degree;
• Minimum of 3 - 10 years working experience (depending on role specification and related seniority level);
• A personality and the capabilities to optimally function within an Agile environment;
• Strong analytical skills;
• Experience and affinity with working together in IT and solution-build driven teams;
• Experience in guiding and realizing change;
• Proven experience in driving initiatives with high impact;
• Strong communication, networking and influencing skills;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Fluent in English speaking and writing.
You’ll get plus points if you have any of the following:
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML/Transaction Monitoring or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements;
• Knowledge of the FCRM application;
• Pega background and/or experience with workflow management tool;

What’s in it for you?
• Work in an international and culturally diverse environment
• Experience in managing a diverse landscape of stakeholders
• Opportunities to learn new ways of working and good case practices from across the globe
• Expand your network and knowledge outside the Philippines
• Develop your critical thinking and problem solving skills to stay up to date for the future

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

We follow an agile way of working in which per area various squads have been defined. These are high performing, self-steering teams each with their own purpose. You will be part of an international squad with frequent interaction with other departments in the ING Bank organization and as such have an opportunity to discuss and get insights into specific ING portfolios. Openness in communication and “can do” mentality are important characteristics of the team.

Job description

As a Business/Data analyst within the squad ‘CPRS Data & Reporting’ squad you will have the opportunity to contribute to the innovation and standardization of the Global Finance Reporting and Data landscape.

You will drive:

• Change and maintenance of the Value Reporter application for client profitability

• Translate business needs into solutions and technical requirements

• Create efficient data flows that fits the target architecture and data landscape

• The creation of BI solutions through prototypes in BI tools (e.g. PowerBI)

• Embedding new advanced techniques in the Finance organization through knowledge sharing;

• Innovative projects with other data/business analysts within ING.

• Performing analysis to assess the quality and meaning of data

• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Who are we looking for?

We are looking for a team player who is enthusiastic to join the MA Chapter in the Accounting Tribe to deliver platform solutions and expertise to the finance stakeholders. Someone who is capable of quickly understanding a complex environment and system landscape. Someone who enjoys to help teams of highly skilled professionals to find end to end solutions

• Bachelor or Master in science which has equipped you with the necessary knowledge and analytical skills

• Experience with Business Intelligence tooling / SQL;

• Experience with dimensional modelling techniques (e.g. Kimball/Star)

• Experience with Datawarehouse concepts (e.g. ETL, data sources, staging, DataMart’s etc..)

• At least 5 years of relevant work experience

• Expertise of POWER BI

• Expertise in the field of finance, management accounting and client profitability

• Creative in designing new tooling / prototyping.

• Strong Analytical skills;

• Critical mind-set with respect to what is delivered;

• Hands on mentality with regard to data;

• Strong communicator and stakeholder management skills

• Good team player, able to contribute in a multi-cultural team;

• Fluency in English both written and verbal (work language).

Are you ambitious and looking for a new adventure? Contact us and become our new Business Analyst.

What do we offer?

The projects you are working on will be part of one of the most important worldwide programs currently on the way within ING. Also you get all the opportunities and independence to develop yourself as a specialist. We offer a competitive salary and an attractive package of employer benefits.

Please be aware that this is not an application for the program itself, but for a meeting with an ING trainee.

1-on-1 meeting  
In the 'Meet a Trainee' format, we connect you directly with trainees from a specific field. This way, you can get to know a trainee in person or virtually and learn more about the content of the programs. Our trainees will be happy to tell you about their personal experiences, the application process, the challenges, or their daily tasks and answer any questions you may have. 

Simply apply online - with these documents

Curious? You are a student in your final year of study and interested in joining our ITP or JEP? Then simply apply online with these documents:

• Your CV 
• A letter of motivation so that we know which of the two programs and which track you are interested in. Please also indicate when you would like to start the program.

Please note that due to the large number of applications, we cannot offer a "Meet a Trainee" appointment to everyone interested and therefore the entry requirements for our trainee programs must be met in the first step.  

You can find more information about the ITP and JEP on our careers page.

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview 

A Team Lead manages a team of talented engineers to deliver high quality software solutions and services. 

A Team Lead is responsible for teams of 10 to 12 engineers. They ensure all projects are delivered to the highest standard with outstanding stakeholder service. They ensure all team members are productive, achieving set goals and advancing technically. 

Our Team Lead believe in servant-leadership. They empower their team, encourage growth, and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.

Team Leads are expected to continue to write code, develop software, whether it be for tooling, for automation, code refactoring or for application development.

Key Responsibilities 

Leadership & Capability Development

• Direct manager for a team of 6-10 engineers across different technology skills • Setting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance.
• Identifying training needs of the team and individuals. Collaborate with Principal Engineers and Tech Leads to develop skills of staff and help advance their careers • Mentoring and coaching engineers.
• Recruitment (on/off boarding), hiring, and training of new talent
• Ensures individuals and team align with company policies, training, compliance modules etc.

Delivery

• Support interactions with customers and development team to gather and define requirements
• Accountable for the delivery of high quality software solutions, services and the support of such solutions and applications (i.e. Build and Run).
• Ensure the team consistently ships high quality code
• Build strong partnerships with business, operations, infrastructure and other key stakeholder groups
• Analyze risks, issues and other data in supporting teams reaching actionable decisions.

Create and manage plans to mitigate risks for all projects in your Squad.• Ensure the team focuses on removing bottlenecks, improving system performance, and optimizing reliability and maintainability

• Manage resource allocations and priorities effectively.
• Drive cross-team collaboration
• Partner with Product Owners and CJEs to own and plan the backlog and adapt to changes in priorities/requirements/velocity in an agile environment.
• Works with department management and operations team on planning, prioritization and resource allocation initiatives
• Maintains and manages team, customer, and vendor relationships that drive business results
• Provide regular reports to the Area Lead and other departments on your Squad’s achievements, challenges and recommended solutions.

Practice & Craftsmanship

• Work with Chapter Leads, Principal Engineers and other Tech Leads to ensure best practices are implemented and followed.
• Identify and implement appropriate continuous improvement opportunities
• Help improve our engineering tooling and practices

Key Capabilities/Experience (3-5 bullet points)  

• Excellent Stakeholder Management
• Demonstrates independent thinking and decision-making abilities
• Possesses strong management and leadership skills including, but not limited to, innovation, communication, ability to influence, strategic thinking and planning
• Strong interpersonal and written and verbal communication skills.
• Ability to deal with ambiguity and changing business priorities and new requirements
• Strong innovation, influencing, negotiating skills, and strategic agility
• Professional maturity and responsibility. A Squad Lead is expected to take ownership of issues and work with others to resolve them.
• Strong ability to help a team in all facets of the delivery cycle from analysis of requirements, design, development through implementation.
• In depth knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.
• Thorough understanding of quality management.
• Experienced in the use of metrics to drive decision making and process change.
• Proven ability to manage competing priorities in a fast-paced environment.
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.
• Action-oriented, decisive approach to work required, with the willingness to take a hands- on role to ensure deliverables are met on time.• Proven experience and expertise in delivering high quality enterprise applications.

Minimum Qualifications

Must Have  

• Proficiency in Java 8 or higher, Java 11 or higher is preferred  
• Competency in Spring and Spring boot  
• Experience in code versioning tools, preferably Git  
• Experience in Test Automation (JUnit, Mockito, etc.)  
• Working knowledge in RESTful API Development  
• Effective Communication  
• Experience in People & Stakeholder management  

Good to Have  

• Experience with database technologies such as SQL, JPA, Hibernate, etc.  
• Working knowledge in Microservices Architecture, Containerization, and Orchestration  
• Experience with CI/CD platforms, preferably Azure DevOps, and build tools such as  

Maven  • An Agile mindset  

Job Description:

The intern will support the business in gathering functional and technical requirements related to Tribe’s assets and contribute to enhancing software applications through coding and testing. The role involves working with data and using it to generate value while assisting in code reviews and documentation.

The intern will assist in gathering requirements, contributing to functional and technical analysis, and supporting development and testing activities. Additional activities include helping to create project documentation, coordinating technical issues, and learning business rules, guidelines, and specifications provided by the Chapter Lead.

By gaining experience with the tools, applications, and processes used for software development, the intern will support the implementation of solutions aligned with technical documentation, specifications, and coding standards.

Your Key Activities:

• Assist in application development following ING Bank standards.
• Support an agile team in alignment with the solution design and enterprise architecture team.
• Help gather and document business requirements.
• Contribute to writing high-quality functional and technical documentation.
• Assist in implementing high-quality code and proposing optimizations in code design.
• Support the design, writing, and execution of Unit Tests and Functional Tests.
• Collaborate with the Release team for code versioning management.
• Help identify and resolve defects and bugs during the test phase.
• Assist in identifying and resolving production issues.

What are we looking for?

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or Mathematics (Computer/Telecommunications).
• Basic knowledge or experience with programming languages/technologies such as Unix, Oracle SQL, and IBM DataStage.
• Interest in bug-fixing and code optimization.
• Strong teamwork skills in a multicultural environment.
• Ability to learn quickly and adapt to a dynamic work environment.
• Good written and spoken English.
• Strong communication skills, a proactive attitude, and an approachable demeanor.
• Motivation to learn and grow in a data-driven environment.

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

We firmly believe that an inclusive work environment is essential to value talent in all its forms. We are committed to creating a context where everyone can feel welcomed, express their potential, and contribute with their skills and perspectives. Diversity is a fundamental value for us, a source of innovation and growth, and we work every day to ensure that opportunities are accessible to all.

Key responsibilities

• Support the management and optimization of operational processes.

• Analyze and monitor workflows to ensure efficiency and quality in services.

• Collaborate with various teams to improve procedures and tools.

• Verify the accuracy and compliance of banking operations in accordance with regulations.

• Utilize digital and management tools to monitor activities.
   

Requirements

• Degree (a master's is considered a plus).

• Good knowledge of the Office suite.

• Good knowledge of English, both spoken and written.

• Curiosity and willingness to learn.
   

Duration: Permanent

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

Our culture of Diversity Inclusion and Belonging

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. We do not discriminate based upon age, disability, gender identity, race, religion and belief, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please specify it in your application and/or make a member of our Talent Acquisition team aware at any time.

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office!

Chi cerchiamo? Giovani talenti interessati ai temi del risparmio e dei mercati finanziari, con o senza esperienza, che attraverso la gestione dei risparmi aiuteranno le persone a costruire un progetto di vita. Non sei ancora appassionato di questi temi ma hai attitudini o esperienze di natura commerciale? Puoi essere comunque dei nostri.

Cosa offriamo?

• Inizierai con la ING Financial Academy, un programma esclusivo in collaborazione con SDA Bocconi e case d'investimento internazionali. Non hai ancora la certificazione OCF? Nessun problema! Ti offriamo un programma di studio finalizzato al superamento dell'esame per l'abilitazione all'Albo dei Consulenti Finanziari.
• Un portafoglio di clienti ING
• Un pacchetto economico per supportare l'avvio della tua attività, incluso un contributo fisso a fondo perduto per i primi 2 anni!
• Supporto e affiancamento di manager esperti,per i primi passi e per la tua crescita nel mondo dei consulenti finanziari

Cerchiamo proprio te se…

• Sei laureato (o ci sei quasi) in discipline economico-giuridiche, tecniche o umanistiche o sei un professionista con esperienza in ruoli commerciali
• Sei già iscritto all’Albo dei Consulenti Finanziari o vuoi fare l’esame di abilitazione
• Vuoi lavorare in autonomia, con gli orari che vuoi tu e da dove vuoi tu e le sfide e gli obiettivi ti motivano!
• Ti piace l’idea di relazionarti con i clienti e poter contribuire a costruire e migliorare il loro futuro
• Sei pronto a imparare ogni giorno qualcosa di nuovo
• È nei tuoi piani aprire la Partita Iva

Ti abbiamo incuriosito? Candidati subito!

Lavorare in ING è... un’altra cosa! Scopri perchè

Siamo Orange... scopri cosa vuol dire cliccando qui www.ing.it e farai di tutto per essere dei nostri!

Perchè scegliere proprio ING?

ING è una banca internazionale: siamo in 40 Paesi, abbiamo 38 milioni di clienti e 60.000 dipendenti (ing.com). Per la BCE siamo una delle banche più solide in Europa, con un indice di solidità patrimoniale – CET1 ratio - pari al 14,7% (31/12/23). Siamo in Italia dal 2001, quando abbiamo lanciato il digital banking con il Conto Arancio (chi non lo conosce?). Oggi siamo una delle banche digitali leader per numero di clienti, e offriamo una gamma completa di prodotti e servizi.

Sei un Consulente Finanziario, ti senti pronto ad un percorso di crescita professionale e cerchi una realtà che te ne dia realmente la possibilità ? Oppure hai già ottenuto la certificazione OCF e vuoi iniziare a svolgere la professione in un ambiente lavorativo dinamico e stimolante?  

ING è la risposta giusta!

Cosa offriamo?

• Un portafoglio di clienti ING, che ti permetterà di far crescere più velocemente i tuoi volumi di Business  

• Un pacchetto economico con contributo fisso a fondo perduto per i primi 2 anni

• Aiuto costante da parte di figure senior per un apprendimento rapido della professione

• Possibilità di crescita in una rete giovane e in continuo sviluppo all’interno della quale diventare un punto di riferimento mettendo al servizio degli altri le proprie competenze    

Cerchiamo proprio te se…

• Vuoi lavorare in autonomia, con gli orari che vuoi tu e da dove vuoi tu e le sfide e gli obiettivi ti motivano!

• Ti piace l’idea di relazionarti con i clienti e di poter contribuire al raggiungimento dei loro obiettivi di vita costruendo una relazione di fiducia

• Sei pronto ad accrescere ogni giorno le tue competenze grazie ai percorsi di formazione che ING mette a disposizione    

Entra nel futuro della consulenza finanziaria!  Candidati subito!

Perchè scegliere proprio ING?

ING è una banca internazionale: siamo in 100 Paesi, abbiamo 40 milioni di clienti e 60.000 dipendenti (ing.com). A livello di Gruppo gestiamo masse per oltre 250 miliardi di euro. Per la BCE siamo una delle banche più solide in Europa, con un indice di solidità patrimoniale – CET1 ratio - pari al 13,6% (31/12/24). Siamo in Italia dal 2001, quando abbiamo lanciato il digital banking con il Conto Arancio (chi non lo conosce?). Oggi siamo una delle banche digitali leader per numero di clienti, e offriamo una gamma completa di prodotti e servizi.

ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. The Dublin branch has ~85 staff and focuses on Wholesale Banking only – sector-focused lending, capital structuring and advisory, transaction services and sustainable finance solutions.

Deal Execution provide day to day support to the Wholesale Banking Platform for all lending related activities. Servicing the loan book whilst ensuring accurate risk and regulatory reporting is key. The Deal Execution Dublin team manages of a wide range of bilateral and syndicated deals originating from various countries including Bulgaria, Romania, Czech Republic and France.

Role:

Working in a self-coordinating Customer Loyalty Team (CLT) that promotes the ING One Agile Way of Working, you will become part of a small team who strives to respond to the needs of the business. The role involves dealing with all operational aspects of the lending portfolio and identifying any workflow issues as and when they may arise to ensure that a high quality, client focussed, control conscious product is delivered.

Main Duties and Responsibilities of Role:

Undertake the review of syndicated and bilateral multi product loan agreements and any other documentation from an operational / technical perspective, ensuring that ING’s standards and the latest LMA/LSTA templates are adhered to.

Deal set-up in LoanIQ with reference to the facility documentation.

Proactively manage the day-to-day workflows (e.g. drawdowns, rollovers, repayments, fees etc.) with support from the Centres of Excellence (CoEs) and Global Services & Operations (GSO) Hubs.

Drive excellence. Maintain a controlled environment and comply with all regulatory demands to ensure that an accurate and high-quality product is delivered within the dedicated timeframes.

Identify any potential capacity issues and ensure that all controls and procedures are strictly followed to minimise error costs and operational lapses.  Any issues to be promptly escalated.

Internal and external reporting requirements.

Continually review day to day procedures to identify any process improvements and drive innovation.

Participate in any project related tasks whilst ensuring timely delivery of input and that all key milestones and delivery dates are achieved.

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

We're seeking a Cloud Data Test Engineer proficient in testing cloud-based data solutions, with a strong background in Data testing. The ideal candidate will have hands-on experience ensuring the quality and reliability of data pipelines, structured data formats and able demonstrate expertise in end-to-end data validation within complex cloud environments.

Key Capabilities/Experience  

• Minimum 8 years of industry experience performing hands on software testing, predominantly in data space
• Hands on experience in Microsoft Azure Cloud platform or any other cloud platform

Minimum Qualifications

• Strong proficiency in SQL
• Working knowledge of structured file formats.(CSV, JSON, XML, Avro, Parquet files, etc.)
• Proven python coding skills ( or similar)
• Working knowledge of Azure Synapse Workspace, such as Pipelines and Spark Notebooks, Pysparks.
• Understanding and hands on experience in Data Analysis and Profiling, Data Accuracy, Data Transformation, Data Completeness, Data Quality and Regression testing
• Hands on Test Automation experience ( Data or Other)
• Ability to work independently with no supervision
• Strong knowledge on ETL\Data warehouse testing and concepts
• Exposure to event streaming solutions such as Kafka
• Ability to plan and execute quality assurance activities throughout the development life cycle conforming to test strategy and best practices
• Experience in creating test plans, test strategies
• Ability to navigate through ETL tools and understand ETL code when required to troubleshoot issues.
• Experience in any programming languages is an advantage (e.g. C#, Java, Python, etc.)
• Experience in testing front end / middleware applications is an advantage.
• Ability to work collaboratively with onshore/offshore teams and interact confidently with business stakeholders.
• Excellent team player
• Ability to gain expertise in complex business systems quickly with attention to detail.
• Actively contribute to initiatives which support the growth and efficiency of the testing practice
• Flexibility and eagerness to learn new skills/systems at short notice. Takes responsibility and ownership and is self-driven.

In ING we firmly believe that an inclusive work environment is essential to value talent in all its forms. We are committed to creating a context where everyone can feel welcomed, express their potential, and contribute with their skills and perspectives.
 

Key responsibilities

• Support technical and digital activities, focusing on innovation and efficiency.

• Analyze and interpret data to optimize processes and strategies.

• Collaborate with various teams to develop solutions that align with business needs.

• Contribute to the management, maintenance, and improvement of technological tools and platforms.

• Apply methodologies to ensure the quality, security, and reliability of services.

• Collaborate with the business to understand their needs and translate them into effective technological solutions.

Requirements

• Degree (a master's is considered a plus).

• Good knowledge of the Office suite.

• Good knowledge of English, both spoken and written.

• Curiosity and willingness to learn.

• Attention to details and analytical skills

Duration: Permanent

Location: Milan (hybrid)
 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!
 

Our culture of Diversity Inclusion and Belonging

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. We do not discriminate based upon age, disability, gender identity, race, religion and belief, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please specify it in your application and/or make a member of our Talent Acquisition team aware at any time.
 

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office!

Your role and work environment:

We are looking for a talented and enthusiastic Senior VP-Transaction Services Sales Cash Consultant Iberia with strong Payment and Cash management background to join our Transaction Services (TS) Team of Wholesale Banking Spain & Portugal.

The team works with large corporates to offer TS solutions for the Bank: Payments & Cash Management (PCM), Liquidity Solutions/Bank Mendes Gans (BMG) and Trade (Trade Finance & Working Capital Solutions)

Your key responsibilities:

As a Transaction Services Sales Cash Consultant Iberia, you will be responsible for growing the Daily Banking business and increasing profitability through the origination of new TS mandates within the Wholesale Banking (WB) client portfolio in Spain and Portugal.

An energetic individual with drive and thorough understanding of the TS products & solutions and Treasury operations, owning and managing prospect deals until signing of the mandate.

The TS Sales Cash Consultant sells the full suite of Cash solutions across the network (both PCM and Liquidity management/BMG)

Key responsibilities and activities:

Positively contribute to Origination and Business development:

- generates new TS share of wallet deals with existing clients as well as with new clients across different sectors, both locally and through ING´s network

- delivers on challenging but specific revenue targets and client profitability within the ING risk framework and appetite

- collaborates with the Local head of Transaction Services in defining the business strategy and commercial plan for the promotion of Cash solutions in Iberia and ING´s network

- collaborates with Local product management to establish priorities for new product developments or enhancements as well as to develop business cases

Ensure transaction execution:

- manages and advice on sizeable and complex cash mandates: end-to-end the pre-lead, pitching, proposal and implementation process effectively and efficiently

- negotiates TS solutions and pricing agreements with clients by carefully and transparently balancing client expectations, cost of sales and service, within the risk appetite, including presentation of the business opportunities to the different commercial committees

- coordinates and supports structuring and execution of Cash mandates in combination with colleagues from the TS Cash Advisory & Structuring Central team in Amsterdam

- monitors implementations handled by the different teams in charge to guarantee the proper delivery of solutions according to the agreements, involving the completeness, timeliness and accuracy of the sales process and documentation. This goes with ensuring proper completion of transactions from a commercial perspective, coordinating different departments involved in the processes including clear instructions for Client Services Delivery to manage client requirements

Customer relationship management:

- is responsible for improving and maximizing the cross-buy of TS Solutions

- is a trusted advisor to prospects and clients and works closely with key internal colleagues/stakeholders like Bankers, TS Sales colleagues in the network, the TS Advisory & Structuring teams as well as Operations, Client Services, Legal, Risk…

- reviews recurrently the operative of existing clients with a view to maintain contracts & agreements and identify risks and opportunities 

- keeps a close eye on daily banking services provided by Client Services teams in particular incidences and proactive advice to improve client experience as well as cross buy

- performs client profitability analysis to assess business trends

Risk & Portfolio management:

- monitors the existing portfolio in close consultation with risk management.

- is responsible for operating under our KYC guidelines

Knowledge Management:

- contributes to the innovation and development of new solutions to enhance ING's PCM product catalog

- attends (client) events to position the ING TS value proposition and keep informed on key trends

- maintains knowledge of industry and TS products to the highest professional levels, with especial focus on Cash products

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

- Bachelor´s or Master’s degree (preferably in Economics, Accounting or Finance)

- at least 5 years relevant experience of working with Iberian clients in originating, negotiating and implementing Cash Management solutions

- in-depth technical knowledge of the PCM and Liquidity product catalog, including, among other products: Payments, Collections, Channels, Cash & Liquidity solutions/Cash pooling

- knowledge of Trade products (Bank guarantees, Receivables and Supply Chain Finance) will be highly valued

- excellent commercial skills and able to excel in originating TS opportunities

- an ambitious entrepreneur that combines client focus with delivery power and strong results orientation

- ability to display style flexibility to teams and adapt plan, approach and behavior to the different needs and situations

- managerial courage to question and make decisions

- ability to communicate smoothly internally and externally

- strong organizational sensitivity and drive; ability to understand and take into account the underlying issues, opportunities and dynamics of both the local organization as the Global Wholesale Bank

- time and stakeholders management

- ability to take responsibility and realizations based on facts and data

- team player. Sharing information with all relevant stakeholders in a timely manner, help other stakeholders reach their objectives

- strong ethics and professionalism integrity

- you are willing to learn every day in a continuous changing global environment with high expectations of clients

- excellent level of English and Spanish. Portuguese will be highly valued.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

 More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

_____________________________________________________________________

En ING buscamos a un/a Senior Vice President Transaction Services Sales Cash Consultant Iberia

Tu rol y entorno de trabajo:

Buscamos una profesional con talento y entusiasmo para ocupar el puesto de Senior VP – Transaction Services Sales Cash Consultant Iberia, con sólida experiencia en pagos y gestión de tesorería, para unirse al equipo de Transaction Services (TS) de Wholesale Banking en España y Portugal.

El equipo colabora con grandes empresas para ofrecer soluciones TS del banco: Pagos y Gestión de Tesorería (PCM), Soluciones de Liquidez/Bank Mendes Gans (BMG) y Comercio (Trade Finance y Soluciones de Capital Circulante).

Responsabilidades claves:

Como TS Sales Cash Consultant Iberia, tu misión será impulsar el negocio de banca diaria y aumentar la rentabilidad mediante la captación de nuevos mandatos TS dentro del portafolio de clientes de Wholesale Banking en España y Portugal.

Serás responsable de gestionar oportunidades desde la prospección hasta la firma del mandato, ofreciendo el conjunto completo de soluciones de tesorería (PCM y gestión de liquidez/BMG) a través de la red de ING.

Actividades principales:

Desarrollo comercial y generación de negocio:

• Captar nuevas oportunidades TS con clientes actuales y potenciales, tanto a nivel local como internacional.
• Cumplir objetivos de ingresos y rentabilidad dentro del marco de riesgo de ING.
• Colaborar en la definición de la estrategia comercial y el plan de promoción de soluciones de tesorería en Iberia.
• Trabajar con el equipo de producto local para priorizar desarrollos y mejoras, y elaborar business cases.

Ejecución de transacciones:

• Gestionar mandatos complejos de tesorería de forma integral: desde la propuesta hasta la implementación.
• Negociar soluciones TS y acuerdos de precios, equilibrando expectativas del cliente, costes y riesgos.
• Coordinar la estructuración y ejecución de mandatos junto al equipo central de TS Cash Advisory & Structuring en Ámsterdam.
• Supervisar la implementación de soluciones, asegurando la calidad, puntualidad y precisión del proceso comercial y documental.

Gestión de relaciones con clientes:

• Maximizar la venta cruzada de soluciones TS.
• Actuar como profesional asesora de confianza para clientes y prospectos, colaborando estrechamente con equipos internos como Bankers, TS Sales, Advisory & Structuring, Operaciones, Legal, Riesgos, etc.
• Revisar periódicamente la operativa de clientes para mantener contratos y detectar riesgos u oportunidades.
• Monitorizar el servicio diario de banca, proponiendo mejoras proactivas para optimizar la experiencia del cliente.

Gestión de riesgos y portafolio:

• Supervisar el portafolio en coordinación con el equipo de riesgos.
• Operar conforme a las directrices de KYC.

Gestión del conocimiento:

• Contribuir a la innovación y desarrollo de nuevas soluciones para ampliar el catálogo de productos PCM.
• Participar en eventos para posicionar la propuesta de valor de ING TS y mantenerse al día en tendencias clave.
• Mantener un alto nivel de conocimiento técnico sobre la industria y productos TS, especialmente en soluciones de tesorería.

¿Qué buscamos?

¿Crees que este rol es para ti? Estas son algunas de las cualidades que valoramos:

• Titulación universitaria (preferentemente en Economía, Contabilidad o Finanzas).
• Mínimo 5 años de experiencia relevante con clientes en Iberia en soluciones de Cash Management.
• Conocimiento técnico profundo de productos PCM y de liquidez (pagos, cobros, canales, cash pooling, etc.).
• Se valorará positivamente el conocimiento en productos de Trade (garantías bancarias, factoring, financiación de cadena de suministro).
• Excelentes habilidades comerciales y capacidad para generar oportunidades TS.
• Espíritu emprendedor, orientación a resultados y enfoque en el cliente.
• Capacidad de adaptación a diferentes equipos y situaciones.
• Valentía para tomar decisiones y cuestionar constructivamente.
• Comunicación fluida interna y externa.
• Sensibilidad organizativa y capacidad para entender dinámicas locales y globales.
• Gestión eficaz del tiempo y de personas interesadas.
• Compromiso con la ética y la integridad profesional.
• Ganas de aprender cada día en un entorno global cambiante.
• Nivel excelente de inglés y español. Se valorará positivamente el portugués.

¿Qué ofrecemos?

Sabemos que el tiempo que pasas en el trabajo, los retos que enfrentas y los aprendizajes que obtienes son importantes, pero… ¿y tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, por eso cuidamos hasta el más mínimo detalle.

¡Descubre todo lo que te espera!

• Be flexible, my friend.
  Nuestro modelo se basa en la flexibilidad y la responsabilidad. Siempre teniendo en cuenta las necesidades de nuestras personas clientas y compañeras/os, decidirás junto a tu equipo qué días trabajas desde casa y cuáles en ING MAD para dar lo mejor de ti. Haz lo tuyo.
• Tarjeta restaurante.
  Para que decidir qué comer no te quite tiempo ni energía.
• Nuestra casa será tu hogar.
  En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!
• Seguro de salud.
  Para ti y tu familia (pareja e hijas/os).
• Seguro de vida.
  Te ayudamos a proteger lo que más te importa.
• Retribución flexible.
  Gracias a nuestro modelo de retribución flexible, podrás acceder a servicios como guardería, tarjeta transporte, ayudas para formación… de forma más ventajosa fiscalmente.
• Lanzadera gratuita.
  No importa dónde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestras oficinas en Madrid.
• Beneficios bancarios.
  Préstamos especiales con condiciones preferentes.
  Condiciones especiales en hipotecas tras 6 meses en ING.
  Y acceso a nuestro plan de pensiones tras solo 1 mes con nosotras/os.
• Más vitalidad y más conexión.
  Cuidamos de ti en 360º: bienestar físico, mental, conexión social y propósito.
  Servicio de fisioterapia en la oficina.
  Club de runners con entrenador/a propio/a.
  Clínicas con deportistas profesionales de élite.
  Servicio Gympass.
  Redes de personas empleadas: Rainbow Lions (LGBTQI+) y Leonas.

Conócenos

Somos un equipo de más de 1600 personas compartiendo una idea: ayudar a nuestras personas clientas a construir un futuro mejor, ofreciéndoles las herramientas que necesitan para llegar donde quieren.

Un banco totalmente digital, donde la tecnología, la innovación, la simplicidad y la transparencia son nuestros ingredientes principales. Fuimos el primero en trabajar con metodologías ágiles.

Aunque estamos en España, formamos parte de un banco internacional presente en más de 40 países.

Nos sentimos orgullosas/os de tener un equipo diverso y estamos comprometidas/os con seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia que fomente la colaboración y la innovación, representando a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en sostenibilidad es impulsar tu camino (y el nuestro) hacia un futuro más sostenible.

Hacer que las cosas pasen, ayudar a otras personas a tener éxito y estar siempre un paso por delante… eso forma parte de nuestro ADN.
Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estamos deseando conocerte!

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Your new job! The COO Finance department delivers Finance related services to its stakeholders, i.e. Group Finance, CFO’s of countries and Wholesale Banking, Risk, Tax and Bank Treasury. These services encompass operations and change initiatives for accounting, reporting, utilities, data foundation and business advice services, including system, process, data and information management and analytics capabilities. The services are by design reliable, secure and in control. Change is delivered in accordance with the Finance strategy and implementation and decommissioning roadmap.  

 We are looking for a Business Analyst for the Tribe Statutory and Regulatory Reporting. This Tribe delivers on time, transparent and standardized solutions according to the standards of the external local and central regulators and auditors meeting our minimum control requirements. 

 The Business Analyst reports to the Product Lead.  

Your working environment 

As BA you work in a squad with around 8 colleagues from different areas of expertise. Together you work on a common purpose. You like to work together in a constructive way in a multidisciplinary squad. Together with your squad members you do everything within your power to realize your common mission day by day.  

Key Responsibilities

You analyze complex Finance business issues which exceeds Squads and/or Tribe, for the purpose of bringing complete solutions for the requested change.  You deliver excellent substantiated analysis using the latest state of the art techniques and tools which lead to functional designs that cover all change deliverables. You are focused on process design and the translation to IT.  You take care of the coordination of the content between specialists from the different domains. You ensure that all requirements of all relevant stakeholders are acknowledged in the analyses and the different solution designs.  You support Tribes and squads to take decisions by presenting the different (functional and solution) design alternatives and their impact in a clear way. You guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements. You co-operate with (IT)-architects and –specialists to arrive at a suitable IT solution. Therefore, you make a number of coherent analyses:  

Requirements analysis: 

• You elicit sets of coherent requirements. You take care that the requirements are complete, consistent, of good quality and that they are translated correctly in the design and are maintained and if necessary are adjusted if changes occur. You support the product owners and the squads in managing the backlog by translating and prioritizing the epics to features and together with the squad into user stories.   

• Process analysis: 
  You analyze the current situation, the problems that occur and the underlying causes. Based on this analysis you provide clear process designs   

• Information analysis: 

You analyze the necessary input, output and adjustment of data in the client processes. You analyze the information need. You investigate the quality of the captured data and come up with solutions to improve the quality.   

• Risk analysis: 

You can translate the policy and regulation of ORM (Operational Risk Management), Compliance and Legal to design solutions.   

 Besides this analysis your work includes:  

• You are able to explain and present the solutions clearly to stakeholders and receive their input and feedback. You provide them with (functional and solution) design alternatives and their impact on which decisions can be made.   

• Results of the analysis are captured in the chosen standards through which the implicit is made explicit (BABOK or Business Analysis Body of Knowledge standards).  

• Your analysis are executed with the support of Business Analysis products as domain models, logical data models, impact analysis, feasibility studies etc.  

• You substantiate choices and options on preferred solution(s) by drafting alternatives, feasibility studies, impact analysis, decision sheets and business cases.   

• You support the delivery of solutions with an iterative and incremental agile approach by cooperating in refining the roadmap for overall solution(s) with partial deliveries (releases, minimal viable products) and by adjusting requirements and designs based on measurable experiences and feedback. 

· You support the verification and validation of solutions by analysing and setting up acceptance criteria based on the requirements and by defining of scenario’s and use cases.   

• You help to translate solution design into training material- and work instructions for employees.  

• You introduce knowledge of best practices from inside and outside ING. You contribute to an optimal re-use of solutions.   

• You take care that lessons learned and (best and next) practices from your assignments are made available to everyone. You actively work on deepening and broadening the overall knowledge and experience.   

Key Capabilities/Experience & Minimum Qualifications

We are looking for an energetic and driven expert with strong analytical capabilities who uses state of the art methods and technics for business analysis to implement reporting solutions for ESG (environmental, social, and governance) reporting. You have an integral, domain exceeding knowledge of Finance.  You are an excellent communicator and able to build bridges between different stakeholders. You are able to convincingly bring forward your proposals and as a real team player acquire broad agreement on the road to follow. In this way you can contribute to delivering standardized, uniform and fully adapted solutions for complex Finance issues and processes. 

Your education, experience and background:  

• Education at Bachelor/Master level in (business) administration or comparable  

• You have knowledge of and experience with Business Analysis  

• You have integral, cross domain knowledge and experience   

• You are a strong communicator; you are able to present your analyses in a clear manner
  • You have working knowledge and practical experience with Agile and Lean  

• You have knowledge and experience in business and IT in e.g., the area of process management, financial services  

• Excellent communication skills in English  

• Expert with strong analytical skills, using state of the art methods and techniques  

• You actively keep up your professional knowledge and translate external trends in applicable knowledge  

• You like to work in a multidisciplinary squad   

• You take responsibility to get the work done  

• You continuously improve the way you are working and you strive to work as a high performing team  

• By means of your organizational sensitivity you are able to judge and weigh the importance of the requirements of stakeholders  

• You actively ask for help and feedback and dare to give feedback  

• You easily adapt to a new environment   

• You continuously improve yourself and you help your colleagues in their developing by giving feedback    

Your role and work environment:

We are looking for a talented and enthusiastic Software Engineer Backend to join us.

Your key responsibilities:

As an experienced Software Engineer Backend, your aim will be:

To design, develop and test the code that will shape the different components of the application, ensuring that they meet the requirements of functionality, quality and performance.

To deliver in Production a working software by giving the best use to technology and development practices. It includes the documentation and parameters that can help reaching that goal. To support Production by analysis and fixing any bugs that occurs. Contribute to improve the technical discipline by collaborating with the cross technical chapter.

As an expert in the Backend area, you specifically add value on that technical layer but always keep in mind the rest of the technical stack as part of the Squad responsibilities.

Your major responsibility areas:

• Coding
• Stories Refinement
• Environments management
• Release
• Monitoring

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

As a Software Engineer Backend for one of our tribes you should have the following knowledge and experience:

Essential

• Good coding Skills on all Middleware layer: Java 8/11/17/21
• Spring (Boot, MVC, CORE, Security, Dependency Injection).
• Microservices: Hexagonal architecture, APIs composition, RestFul, OpenAPI, Swagger.
• Design Patterns, SOLID, Clean Code, Software Craftmanship.
• Testing: Unit Testing (Techniques: White-box/ Black-box, What is a unit?); Type of testing

(unit testing, integration and smoke); Junit; Contract Testing; Framework mocks (Mockito,

Mockmvc, Wiremock, Powermock).

• Maven.
• JPA, Oracle, JDBC
• Git.
• DDD.
• Backend & Devops awareness (understand the global architecture / infrastructure).
• Docker, Openshift or Kubernetes.
• CI / CD pipelines.
• Experience working with Azure Devops (pipelines).
• 5 years of experience on similar technical stack.
• Agile team experience with SCRUM or Kanban or XP.
• Excellent speaking and writing skills in English is a must.

Desirable

• MSA Patterns: Circuit Breaker, Api Gateway, Service Discovery.
• Feature Flags
• Retail banking knowledge.
• Database migration tools (such as Flyway, Liquibase).
• DevOps Skills.
• Prometheus.
• Grafana
• ELK STACK (Elastic Search, Logstash, Kibana).
• Security: JWT, Mutual TLS, Access token.
• Ansible.
• BDD.
• Automatic testing (Selenium, Cucumber).
• Reactive programming: futures.
• Akka, Scala.
• Message Brokers (such as RabbitMQ, Kafka).
• NoSQL knowledge (such as Cassandra, MongoDB).

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

In line with ING's strategic goal to provide an exceptional experience to customers globally, ING Hubs network enhances efficiency and digitalization throughout ING. Offering specialized expertise and scalable, sustainable solutions, ING Hubs are dedicated to straight-through processing and provide services such as software development, data management, and retail operations.

ING Hubs are present in Poland, Romania, Slovakia, the Philippines, and Turkey, employing a significant workforce. Our employees are connected to the world! As an integral part of ING, we understand ING specifics and operate within the ING culture and frameworks.

Discover ING Hubs Turkiye

ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.

What do we offer:

At ING Hubs Turkiye we want your work to fulfill you in every way, and that is why we take care of even the smallest detail. Check out what is waiting for you;

At our organization, you first be yourself, then you are ING’er, therefore;

14 days of welcome leave days even in your first year! Don’t postpone your dreams!

With our Flexi Hybrid working model, we are connected to each other remotely on the third week of the months. 💻

Flexible working models where you can manage your time and do your thing.

Discover yourself by taking part in ING projects or career opportunities abroad while working with ING Global! 🌐

We care your health; comprehensive health insurance package for you and your beloved ones (spouse/children)

Private Pension plan for your future dreams.

We provide self-driven career opportunities.

We've partnered with Udemy to expand the learning opportunities available to you. 💡

Develop skills you care about, with training budget.

An informal, dynamic environment with innovative colleagues supporting your endeavors.

Share your innovation ideas while discovering PACE methodology.

Have fun with various communication activities & celebrations. 🥳

About you

• 6+ years of experience on frontend development
• Strong knowledge of JavaScript, HTML and CSS
• W3C Standards and features
• Critical attention to detail about code, efficiency, and design
• Experience writing unit tests, TDD, BDD, familiar with tools like (e.g. Mocha, karma, Chai, Sinon)
• Understands deeply about the modern web platform, especially web components, progressive web apps
• Experience with at least one modern JavaScript framework (e.g. React, Angular, Vue.js, Svelte) and a solid understanding of its core principles;
• Meet service levels for systems (availability, security, and performance)
• Experience with Lit Element is a plus
• Working with Azure pipelines for CI/CD.
• Mentor & coach other developers in their learning & development
• Be able to work alone or with others as needs dictate
• Communication (written/verbal) to be well developed and of a professional standard

How to Succeed

• You will be responsible for shaping the technical vision of the platform
• Implement new technologies without a negative customer impact.
• Integrate clients on to our chosen target platform

If you want to do your thing and explore the life while working don’t miss this opportunity!

In line with ING's strategic goal to provide an exceptional experience to customers globally, ING Hubs network enhances efficiency and digitalization throughout ING. Offering specialized expertise and scalable, sustainable solutions, ING Hubs are dedicated to straight-through processing and provide services such as software development, data management, and retail operations.

ING Hubs are present in Poland, Romania, Slovakia, the Philippines, and Turkey, employing a significant workforce. Our employees are connected to the world! As an integral part of ING, we understand ING specifics and operate within the ING culture and frameworks.

Discover ING Hubs Turkiye

ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.

What do we offer:

At ING Hubs Turkiye we want your work to fulfill you in every way, and that is why we take care of even the smallest detail. Check out what is waiting for you;

At our organization, you first be yourself, then you are ING’er, therefore;

14 days of welcome leave days even in your first year! Don’t postpone your dreams!

With our Flexi Hybrid working model, we are connected to each other remotely on the third week of the months. 💻

Flexible working models where you can manage your time and do your thing.

Discover yourself by taking part in ING projects or career opportunities abroad while working with ING Global! 🌐

We care your health; comprehensive health insurance package for you and your beloved ones (spouse/children)

Private Pension plan for your future dreams.

We provide self-driven career opportunities.

We've partnered with Udemy to expand the learning opportunities available to you. 💡

Develop skills you care about, with training budget.

An informal, dynamic environment with innovative colleagues supporting your endeavors.

Share your innovation ideas while discovering PACE methodology.

Have fun with various communication activities & celebrations. 🥳

How to Succeed

• Analyze business rules to contribute to test process with plan, design and execution of test cases
• Manage scope and perform regression test
• Follow the defect management process, identifying and tracking defects assigning the proper priority and severity
• Track and report properly test results
• Discuss risks within your tribe and raise attention for issues
• Contribute to continuous improvement of test process inside squads

About You

• Minimum 5 years of experience in software testing
• Experience in Java
• Knowledge of hands-on experience with test automation tools and frameworks, such as Selenium, Playwright is nice to have
• Knowledge of SAP Systems or experience testing SAP-integrated applications is a plus.
• Knowledge of Azure DevOps + Azure Test Plans is a plus
• Knowledge of test method / TMAP Next, or similar test methods
• High capability in writing SQL queries for test data preparation
• Knowledge of tools to test SOAP/REST interfaces such as SoapUI, Postman, JMeter
• Knowledge of Git
• Communication (written/verbal) in English to be well developed and of a professional standard
• Agile methodology

Desired skills:

• ISTQB Certification (Foundation Level / Agile Tester Level)
• Experience in test automation field

If you want to do your thing and explore the life while working don’t miss this opportunity!

Your role and work environment:

We are looking for a talented and enthusiastic accounting & reporting Expert to join our Budget, accounting & reconciliation Team of COO Office

The responsibility of this team is to reconcile all the accounts related to process we have in our COO Domain while the way of working is based on azure to manage our priorities and capacity the best way possible

Your key responsibilities:

As an Accounting & reporting expert you will:

• Balance of the daily settlement of transactions such as transfers (SEPA & SWIFTS), Checks, Bizum, Twyp & others ensuring the conformity of the amount
• Analysis and resolution of localized differences in the daily settlement
• Inventory of several products such as mortgages & loans with their respective quote’s conciliation
• Detection and monitoring of the operations involved in the process
• Support to process owners any relevant accounting difference
• Report closing balances to finance justifying any relevant difference with their risk threshold.
• Participate internal projects defining requirements to maintain the operative and testing results

While contributing to improvements in our actual processes to decrease the amount of manual load and become a team more dedicated to analysis

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• +4 years of experience on accounting/audit department, banking sector experience is a plus

• Bachelor’s degree in accounting

• Proactive contribution to improve our current processes

• Proactive contribution to improve our current processes

• Support and work with colleagues from your CoE and other COO

• Monitor closely risk assessment along the process, assuring an excellent client experience.

• Simplify solutions and processes and tell the story clearly to international stakeholders.
• Apply your experience in the fast-changing context of transformation to achieve results.

• Work closely with colleagues across ING to deliver results under challenging timelines.

• You will be an ambassador of our culture displaying the Orange Code behaviors.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

_________________________________________________________

En ING estamos buscando un/a Accounting & Reporting Expert

Tu rol y entorno de trabajo:

Estamos buscando a una persona con talento y entusiasmo para incorporarse como Accounting & Reporting Expert en el equipo de Budget, Accounting & Reconciliation del COO Office.

La responsabilidad de este equipo es conciliar todas las cuentas relacionadas con los procesos que tenemos en nuestro dominio COO, mientras que nuestra forma de trabajar se basa en Azure para gestionar nuestras prioridades y capacidad de la mejor manera posible.

Tus principales responsabilidades:

Como Accounting & Reporting Expert, tus funciones serán:

• Balance del settlement diario de transacciones como transferencias (SEPA & SWIFTS), cheques, Bizum, Twyp y otras, asegurando la conformidad del importe.
• Análisis y resolución de diferencias localizadas en el settlement diario.
• Inventario de varios productos como hipotecas y préstamos con su respectiva conciliación de cuotas.
• Detección y seguimiento de las operaciones implicadas en el proceso.
• Apoyo a las personas responsables de procesos ante cualquier diferencia contable relevante.
• Reporte de saldos de cierre a Finanzas, justificando cualquier diferencia relevante con su umbral de riesgo.
• Participación en proyectos internos definiendo requisitos para mantener la operativa y testear resultados.

Todo ello contribuyendo a la mejora de nuestros procesos actuales para reducir la carga manual y convertirnos en un equipo más enfocado al análisis.

¿Qué estamos buscando?

¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para este rol. Y si encajas… ¡no dudes en postularte!

• Más de 4 años de experiencia en departamentos de contabilidad/auditoría; experiencia en el sector bancario es un plus.
• Grado universitario en contabilidad.
• Contribución proactiva para mejorar nuestros procesos actuales.
• Apoyo y colaboración con compañerxs de tu CoE y otras áreas del COO.
• Seguimiento cercano de la evaluación de riesgos a lo largo del proceso, asegurando una excelente experiencia para la clientela.
• Simplificación de soluciones y procesos, comunicando claramente a stakeholders internacionales.
• Aplicación de tu experiencia en un contexto de transformación cambiante para lograr resultados.
• Colaboración estrecha con compañerxs de ING para entregar resultados en plazos exigentes.
• Ser embajador/a de nuestra cultura mostrando los comportamientos del Orange Code.

¿Qué ofrecemos?

El tiempo que pasas en el trabajo, los retos que enfrentas o las lecciones que aprendes son muy importantes, pero… ¿qué pasa con tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.

¡Descubre lo que te espera!

Be flexible my friend.
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta las necesidades de nuestra clientela y de nuestras personas compañeras, decidiréis conjuntamente qué días trabajas desde casa y cuáles vienes a ING MAD para dar lo mejor de ti. Haz lo tuyo.

Tarjeta restaurante.
Para que pensar en qué comer no te quite tiempo ni apetito.

Nuestra casa será tu hogar.
En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro médico.
Para ti y toda tu familia (pareja y descendencia).

Seguro de vida.
Te ayudamos a proteger lo que más te importa.

Retribución flexible.
Además, disfrutarás de nuestro modelo de retribución flexible, que te permitirá acceder a otros servicios como guardería, tarjeta transporte, ayudas a la formación… de forma más ventajosa fiscalmente.

Lanzadera gratuita de empresa.
No importa dónde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestra oficina de ING en Madrid.

Beneficios bancarios.
Préstamos especiales con condiciones más beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
¡Y podrás beneficiarte de nuestro plan de pensiones tras 1 mes de estar en el banco!

Más vitalidad y más sentido de pertenencia
Cuidado 360º de la persona empleada (físico, mental, conexión social y propósito).
Servicio de fisioterapia in situ.
Club de runners con entrenador/a propio/a.
Clínicas con deportistas profesionales de élite.
Servicio Gympass.
Redes de personas empleadas: Rainbow Lions (LGBTQI+) & Leonas.

Conócenos

Somos un equipo de más de 1600 personas compartiendo una idea: aportar nuestro granito de arena para ayudar a nuestra clientela a crear un futuro mejor para sí misma, proporcionándole las herramientas que necesita para llegar donde quiere.

Un banco totalmente online donde la tecnología, la innovación, la simplicidad y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías ágiles.

Y aunque estamos en España, tenemos la suerte de formar parte de un banco internacional con presencia en más de 40 países.

Estamos orgullosos/as de tener un equipo diverso y estamos comprometidos/as con seguir desarrollando una cultura de Diversidad, Inclusión y Sentido de Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos iniciando nuestro camino, por nosotros/as, pero también estaremos ahí cuando nuestra clientela decida emprender el suyo.

Hacer que las cosas pasen, ayudar a que otros/as tengan éxito, estar siempre un paso por delante… ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estamos deseando conocerte!

Join ING Retail Tech PH as a Backend Engineer where you will be part of a cross-functional

team of talented individuals. Together, your team will work with the latest technologies to

innovate and develop solutions. You will report to a Squad Lead who will guide your

professional development and help you reach your full potential.

Key Responsibilities

• Develop and maintain reliable applications

• Write automated tests

• Setup CI/CD pipelines

• Adopt a DevOps and Agile mindset

• Collaborate with a cross-functional team to define and design features

• Incorporate security best practices into all stages of the development

• Contribute to the team’s growth through mentorship and technical interview

participation

• Continuously learn and stay updated with the latest technologies and industry trends

Key Capabilities/Experience

• Proven track-record of building backend solutions, including implementing RESTful APIs,

interfacing with databases, and integrating with messaging services, using a modern

tech stack

• Strong fundamentals in software development, including proficiency in OOP, functional

programming, design patterns, concurrency, and TDD

• Experience with CI/CD pipelines and test automation

• Experience working in Agile, collaborating with teams, and demonstrating adaptability

in a multicultural environment• Willingness to learn cloud technologies, microservices architecture, and IT risk

Minimum Qualifications

Must Have

• Proficiency in Java 8 or higher, Java 11 or higher is preferred

• Competency in Spring and Spring boot

• Experience in code versioning tools, preferably Git

• Experience in Test Automation (JUnit, Mockito, etc.)

• Working knowledge in RESTful API Development

• Effective Communication

Good to Have

• Experience with database technologies such as SQL, JPA, Hibernate, etc.

• Working knowledge in Microservices Architecture, Containerization, and Orchestration

• Experience with CI/CD platforms, preferably Azure DevOps, and build tools such as

Maven

• An Agile mindset

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

ING Transaction Services in the Americas

Transaction Services (‘TS’) is part of ING’s Wholesale Banking division and operates globally with daily banking related products including Working Capital Solutions, Trade Finance Solutions, Payments & Cash Management, and Liquidity Management Solutions like cash pooling, virtual cash management or solutions offered via Bank Mendes Gans.

With strong domestic presence in European countries, ING has developed into a leading player in European Transaction Banking and has a growing footprint in the U.S. To further expand its international franchise, ING is looking for a Director to join the Trade & Working Capital Solutions team of ING Americas.

Responsibilities:

The Trade & Working Capital Solutions franchise of ING advises clients on solutions to mitigate risk in trade transactions and optimize working capital management. The role is based out of New York and reports to the Head of Trade & Working Capital Solutions for the U.S. The position requires taking a leadership role in delivering new revenue for the franchise, advising clients on appropriate solutions and further develop trade relationships between ING and its clients. 

Responsibilities include:

As a subject matter expert, the Deal Principal will proactively identify and originate Trade & Working Capital Solutions including (i) Trade Finance (SBLCs, Guarantees, Doc LCs, etc.), (ii) Working Capital Solutions (Receivables Finance, ABCP Receivables Securitization, Supply Chain Finance, Inventory Finance).

The Deal Principal will:

• Lead client engagements to identify and address needs through Trade & Working Capital Solutions, driving successful sales outcomes.
• Be responsible for originating new businesses and developing its own pipeline.
• Be responsible for the front-to-end deal structuring, including determining the most appropriate parameters of the deal structure.
• Together with an Analyst / Associate, seek the relevant internal commercial approvals and prepare the internal credit approval packs.
• Be responsible for engaging with, and addressing queries from the Senior Credit Risk Officer on the deal structure.
• Engage with counsel on the drafting, negotiation and execution of the legal documentation.

Qualifications and Competencies

• Minimum of 10 years of combined experience in banking, financial services. Experience working in a global financial institution is strongly preferred. Master’s level education or similar advanced level degree.
• Expert understanding of working capital fundamentals, including pitching, structuring and end-to-end implementation. Experience in structuring complex (multi-jurisdictions), Supply Chain Finance and Receivable Finance transactions. Experience in structuring Asset-Backed Commercial Paper Securitization transactions is strongly desired.  
• Expert understanding of Trade Finance Solutions, in particular Standby Letters of Credit, including client advising, structuring, facility implementation and follow-up.
• Demonstrated expertise preparing and delivering, marketing presentations to existing and prospective clients. Strong written and interpersonal communication skills.  
• Solid problem solving skills and creativity that can be translated into financial structures with an emphasis on mitigating credit and transaction risks under various financing structures.
• Self-starter, entrepreneurial with strong credit risk background.
• Resilient and committed, able to deliver within tight deadlines and under pressure. Flexible over working hours and prepared to travel.
• Team player.
• Good Microsoft Office (Word, Excel, PowerPoint) skills.

Salary Range $212,000-$268,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

We have established a new, strategically important, and high-profile team within ING Wholesale Banking called Global Lending Support (“GLS”). The aim is to help shape the future processes within lending support across the entire global ING Wholesale Banking network.

We are hiring a Gateway Lead responsible for the overall support provided by GLS to 25 ING Wholesale Banking locations. The Gateway Lead ensures seamless integration between GLS and the services recipients i.e. the internal lending teams within ING Wholesale Banking one hand and Tribe Lending, ODCR, Non-Financial Risk, CAS, Finance etc. on the other. This role offers a good opportunity to gain invaluable insights into the entire process of Intra Group Contracting & Service Management that includes sourcing, risk assessments, governance, delivery, service management, charging, business continuity, contingency planning and service reviews.

Who we’re looking for:

• Bachelor’s degree preferred - if possible, in Business, Administration, Compliance, Non-Financial Risk or Management.
• 5+years of Corporate work experience preferably in financial services, sourcing & contracting, account/ service management and related area.
• Good understanding of (international) banking or centralised service function would be beneficial.
• We value resourcefulness, teamwork, and enthusiasm.
• High level of attention to detail coupled with strong organisational and scheduling skills are important.
• Excellent written and spoken English communication skills. You will be working with teams across multiple lines of business based in many different counties so strong communication skills are a must. Developing a healthy internal network is essential. Efficient organisation of time to handle multiple tasks with a methodical approach.
• Energetic, self-motivated person who can work as part of a multidisciplinary team and who can also work independently, think and act out of the box and take accountability
• High resilience, with the ability to handle ambiguity and manage complexity
• Strong IT skills, particularly PowerPoint would be an advantage.

Main Responsibilities

• Acting as a linking pin between the service providers and service recipients across ING Wholesale Banking locations.
• Ensuring service is managed well and is in compliance with ING sourcing policies and EBA guidelines
• Sole responsibility for running service review meetings -> scheduling, PowerPoint preparation, minutes, action points, service performance and upload in ICS Portal.
• Performing Risk & Control Self Assessment for onboarding new tasks and projects. Performing Transfer Impact Assessment when needed. Obtain ODCR & 2nd line’s approval.
• Proactively identify risk events, acting upon risk events escalated to you – engage with business, ODCR and liaise with control functions on remediation actions.  
• Ensuring GLS service is delivered consistently and regularly to service recipients. Periodically test the business continuity and contingency plans, identify deviations (if any) and accordingly improve the plans. Remain updated of any possible events that disrupts the delivery of GLS service
• Assisting the global head of GLS in adequate allocation of resources across the teams and associated recharging.  
• Engaging with ODCR for performing Quality Assurance testing as recommended by control functions.
• Ensuring GLS support to service recipients always follows established governances and service adheres to agreed SLAs
• Delivering an InControl Statement on the services delivered to service recipients
• Delivering required support to internal auditors and external regulatory representatives, whenever needed.

(Appointment to this role is subject to internal ING Leadership Appointment Process (LAP) as the position is Identified Staff (IDS), as well as subject to enhanced screening as the position is Integrity Sensitive Position (ISP).

Hierarchically reports to the CEO.

Functionally reports to the EMEA CFO.

The role is based in Paris.

Leads a Management Accounting team, Financial Accounting tax team, Procurement team and Portfolio Change Management (currently, 4 direct reports) to ensure proper accounting (financial and management), the delivery of adequate financial, regulatory and management analysis tools and reporting as well as ensuring an adequate financial control environment; to ensure the follow up and control of Change portfolio Management of the Bank and ensure the policy and control of Procurement activities of the bank.

Partners with senior leaders in the development and rollout of the organization's vision and strategy to improve and safeguard financial performance and the integrity of financial statements.

Develops, refines, and implements insights, recommendations, processes, controls, reports, and tools to ensure finance delivers to the highest standards.

Ensure timely reporting and regular alignment with the Group Finance function. Notably for quarterly reporting, budgeting and reforecasting exercise.

The role is a permanent member of the local Management Committee(s), the Change Portfolio Management Committee and of the Local NFR Committee

The CFO France

• Holds executive responsibility for the Finance, Tax & Procurement domains at the Branch.
• As a permanent member of the local Management committee, the CFO drives the financial strategy and acts as a strategic advisor to the CEO and other executives. This can include leading the strategic planning process itself. 
• Uses his/her analytical skills and data-backed insights to influence all material business decisions. He/She has the credibility to challenge ideas and ground strategic discussions in financial reality. 
• Acts as a leader in the organization and be very active in all Management decisions and discussions.
• Ensures the integrity and accuracy of the Branch’ accounting and financial reporting.
• Ensures alignment with functional and regional requirements and target operating models.
• Ensures all local/regulatory requirements are effectively met and ensure all information protection, procedures and practices are in place and adhered to.
• Steers delivery of operational and other activities to ensure they are performed in the most effective and efficient and controlled manner.
• Supports local change and participates and contributes to functionally led change, understanding and managing local dependencies, resourcing and risks.
• Maintains relationship with auditors as key counterpart and engage with regulators as required.

Key Responsibilities:

Finance

• Coordinates and directs the financial, planning and budgeting activities of the branch under the direction of the Country Manager and the Regional CFO.
• Advises management on short-term and long-term financial objectives, policies, and actions.
• Provides direction and assistance to Department Heads regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
• Supervises the local Finance and Accounting department of the Bank.
• Supervises the Local Finance Reporting ( French Gap)
• Coordinate the Capital Management information

Tax

• Ensures that the France organization meets its tax obligations, be it in terms of organisation, processes, tooling, reporting, and stemming either from laws and regulations it is subject to and/or ING policies.
• Supervises the Tax officer

Procurement

• Supervises the local Procurement function which assists Business Leaders in purchasing goods or services under the best conditions (quality/price) possible and ensures that the ING Bank Procurement Policy is adequately implemented.

Control:

• Develops internal control policies, guidelines, and procedures for activities such as budget administration, financial accounting and reporting.
• Conducts ongoing monitoring of company accounts and financial transactions to ensure compliance with local legislation and IAS/IFRS.

Reporting:

• Reviews monthly results and ensures the implementation of monthly variance reporting.
• Analyzes the financial details of past, present, and expected operations in order to identify development opportunities and areas where improvement is needed.
• Develops and maintains financial accounting systems and procedures.
• Develops and maintains local MIS in accordance with the requirements of the local management.
• Evaluates the need for new technology to meet the organization's financial data processing, control, and reporting requirements.
• Prepares financial statements, business activity reports, financial forecasts,

Portfolio Management:

• Prepares financial statements, business activity reports, financial forecasts regarding the portfolio of the Bank
• Lead the Change portfolio Management Committee

Managing and Developing staff:

• Identify, develop and recruit staff talent to ensure effective succession to key roles and senior management positions and build people capabilities needed to deliver.
• Foster a culture focused on long term value creation, risk awareness, compliance with ING’s risk appetite, responsible and ethical behavior in line with “Orange Code” values (honest, prudent, responsible) and behaviors (you take it on and make it happen, you help others to be successful, you are always a step ahead), encouraging openness and accountability within ING and its subsidiaries.
• Monitors and evaluates the performance of Finance Department staff.
• Identifying the training requirements and needs of Finance Department’s staff and ensuring these requirements are met.

As a member of the Management Team:

• Actively participate in weekly Management Team Meetings, with thorough preparation and the ability to challenge topics beyond the finance scope.
• Foster strong collaboration with Management Team Members, providing daily support across both financial and non-financial matters.

Expertise/Background

• Finance higher certification (Master) and/or professional certifications such as Chartered Accountant /Accounting Expert (expert comptable).
• Broad background in the banking profession including at least 4 years in senior management roles, ideally within wholesale banking business line.
• Knowledge of French regulatory accounting and tax environments as well as practices is a plus.
• Proficiency/Knowledge of French GAAP is a plus.
• Strong on Financial Accounting (French GAAP and IFRS), Management Accounting and controls.

Leadership

Strategic Thinking

• A strong commitment to ING’s purpose and strategy, and its implementation, able to provide a clear direction for the future that people understand and enables them to move forward.
• Able to identify and assess trends, conceptualize and incorporate complex market issues, make connections, create new insights and define strategies and plans.
• Strong cross organizational view and understanding to connect the dots and better understand and explain numbers.

Leading Change

• Strong on project and transformational leadership.

Driving Results

• Establishes ambitious, clear and focused goals to deliver priorities, takes accountability, pushing to meet or exceed goals.
• Able to drive rigorous execution and operational excellence, resolving issues and being decisive when needed, even under pressure.
• Capable of exercising “independence of mind”.

Leading People & Building capability

• Track record of leading people and developing capabilities.

Stakeholder Management

• The ability to engage with diverse stakeholder groups internally and externally and create strong, enduring partnerships. This capability includes collaboration, influencing and networking.
• Act as a strong partner and advisor to the French Management team.

Other criteria:

• A role model of ING values (honest, prudent, responsible) and behaviors (you take it on and make it happen, you help others to be successful, you are always a step ahead).
• Self-aware, authentic and resilient– continually seeks accurate understanding of and insights into own strengths and weaknesses, emotions and motivations (maintaining composure under pressure), in order to work with others more effectively, to engage others and to drive/improve performance.
• Language skills: French and English Fluent.

• Set and own ING Italy’s digital sales objectives in alignment with Retail and Growth Tribe priorities.
• Develop digital sales strategies for priority product portfolios (e.g., Lending, Payments, Daily Banking, Investments).
• Drive end‑to‑end optimisation of the customer journey, from lead generation to conversion.
• Ensure continuous uplift in acquisition, conversion, cross‑sell, and revenue KPIs.
• Lead always‑on optimisation of digital sales funnels through content, journey improvements, and UX enhancements.
• Improve SEO/SEM performance and digital discoverability through content, messaging, and testing frameworks.
• Drive strong experimentation culture: A/B testing, multivariate experimentation, rapid prototyping.
• Build reporting and measurement frameworks (Adobe Analytics or equivalent), including tagging, attribution, and dashboarding.
• Manage commercial budgets and ensure strong ROI.
• Build and lead a multidisciplinary Digital Sales squad.
• Foster close collaboration with Product Areas, Brand, Marketing&Comms, Data, and Customer Interactions.
• Present recommendations, insights, and business cases to senior leadership.
• Shape the operating model between Product, Growth, Brand, Marketing&Comms, and Digital to ensure clarity on roles and accountability.

Skills & Competencies
• Bachelor’s degree in Business, Marketing, Data/Analytics or a related field.
• Master’s degree or executive education in Digital Strategy, Growth or similar (preferred).
• 8–10+ years of experience in Digital Sales / Growth / Performance Marketing, ideally with leadership responsibility.
• Proven track record of delivering measurable commercial results in digital funnels.
• Strong expertise in digital analytics (Adobe Analytics, GA4), SEO/SEM, and experimentation (A/B testing).
• Experience improving UX / UI for mobile and web in close partnership with design teams.
• Ability to build and lead high‑performing, cross‑functional teams.
• Fluency in English; Italian is a strong plus.
• Experience in financial services, e‑commerce, fintech or high‑growth digital environments.
• Knowledge of predictive modelling, marketing mix modelling, or AI‑driven optimisation.
• Background in agile ways of working within Tribes/Squads.

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

ING background

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.

We are looking for a driven leader of Retail Bank Operations (Daily Banking, Savings and Investments, Credit and Loan Products, Client Life Cycle, Contact Center and Chat Support, etc.) that can deliver operational excellence and drive change. You will be in a unique and challenging position that requires running the operations, scaling the organization, and engaging and developing our people.

Key Responsibilities

• Leads a Circle consisting of Contact Center Professionals and / or Customer Loyalty Members and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs.
• Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures.
• Plays an important role in implementing flexible workforce arrangements within Retail Operations.
• Ensures a deepening of the relevant field of knowledge and of expertise within the Circle to offer customers the very best services possible.
• Drives the circle to achieve and exceed key performance targets. Creates a Customer Centricity Culture with the customer at its core and a winning performance culture.
• Proactive in driving performance improvements, data driven mindset, capable of performing RCA, defining relevant actions and successful execution.
• Coach, mentor, motivate, challenge, develop and recognize contact center members on a continuous basis, while at the same time ensuring member adherence.
• Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working.
• Fosters collaboration within Retail Operations and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.
• Understands and consistently applies Step Up Performance Management (planning, coaching, evaluation) and has continuous conversations with direct reports.
• Knows how to have the right people at the right time at the right place, which means anticipating on the attrition.
• Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.

Key Capabilities/ Experience

• 5+ years’ relevant experience in managing a team in a Contact Center, Banking and Financial Services industry, ideally in a Shared Service environment.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Independent, analytical thinker, natural curiosity, and desire to improve.  A growth mindset. ability to get people on board and to influence change.
• Knows how to strike the right balance between business and people perspective.
• Proactive and a self-starter with a Can-Do and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate. Capable of getting things done with Stakeholders / Support teams in the Hubs and in the countries.
• Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
• Ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures, and situations.
• Ability to multitask and organize, prioritize, adapt to change, and work in a fast-paced environment.

• Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results.

Minimum Requirements

• A College graduate
• Proficient in spoken & written English.
• Experience and affinity with Contact Center with real time customer contact
• Insight in and affinity with capacity management / work force management processes for real time customer contact
• Experience in training, coaching and/or project management.
• Planning and organizing, ensures timely delivery in a fast-paced environment
• Familiar with Agile Way of Working.
• Proficient in using Microsoft Applications
• Working hours depending on country opening hours and willing to work on Ph holidays

As Growth & Digital Sales Lead for Business Banking, you will shape ING Italy’s digital commercial strategy for business clients, driving acquisition, activation, engagement, and community building across all digital touchpoints.

You will build and scale a holistic growth engine that integrates advanced analytics, multi‑channel digital sales, content‑driven engagement, and strategic partnerships to grow ING’s Business Banking customer base sustainably.

Key Responsibilities

• Lead the Customer Insights & Analytics strategy for the Business Banking segment.
• Build and orchestrate a robust data framework enabling granular visibility on funnel performance, customer behavior, product adoption, and churn dynamics.
• Embed analysts within squads to enhance data fluency, experimentation, and decision making.
• Own the customer 360° data assets for Business Banking, ensuring data reliability, segmentation accuracy, and actionable insight generation.
• Own the end to end acquisition and activation journey across all digital channels (web, mobile, performance media, CRM, partnerships).
• Guide optimization of the full sales funnel, including onboarding, business KYC/AML flows, and the critical Honeymoon phase.
• Drive activation of core products (business accounts, payments, cards, digital channels) through targeted journeys, education, and trigger based interventions.
• Partner with product tribes to eliminate friction, reduce drop off, and improve conversion quality.
• Develop a content strategy tailored to business clients, covering financial education, product usage, industry insights, and digital banking features.
• Build and nurture digital communities that amplify engagement, advocacy, and brand loyalty.
• Leverage content to support search performance, funnel optimization, and customer activation.
• Coordinate omnichannel messaging across email, push, social, website, and in app channels.
• Identify, structure, and manage digital acquisition partnerships with relevant ecosystems (software platforms, industry associations, fintech partners, digital marketplaces).
• Define partnership models that support scalable acquisition: affiliate, API based, product integrations, digital referral.
• Ensure high quality inflow through clear eligibility frameworks and ongoing performance optimization.
• Collaborate with Compliance, Legal, and Risk to ensure safe, compliant partnership onboarding.
• Implement test and learn frameworks, A/B experiments, and continuous funnel optimization.
• Monitor and improve the segment’s core growth KPIs, including:

• Cost per Acquisition (CPA)
• Conversion performance across channels
• Activation and primary customer indicators
• Digital engagement metrics
• Community reach and content effectiveness

• Oversee all martech capabilities required to scale growth, including:

• Campaign orchestration platforms
• Digital analytics
• A/B testing & personalization tools
• CMS and content delivery
• Attribution & measurement models

• Lead a high performing, purpose driven team working in an agile environment.
• Foster a culture of iteration, learning, and customer obsession.
• Ensure all initiatives comply with ING policies and regulatory requirements for Business Banking (AML, KYC, PSD2, data protection).
• Maintain strong control awareness across all digital journeys and partnerships.
• Ensure robust documentation, risk identification, and timely remediation.

Competencies:

• 10+ years of experience in digital growth, performance marketing, digital sales, or analytics roles—ideally in Business Banking, Fintech, or SME‑focused digital environments.
• Demonstrated ability to lead cross‑functional, agile teams at scale.
• Deep expertise in digital acquisition, activation, content strategy, and community building.
• Strong analytical mindset with experience in experimentation, segmentation, modeling, and funnel management.
• Understanding of B2B financial services, and digital onboarding constraints.
• Excellent stakeholder management and influencing skills.
• Strong awareness of risk, compliance, and regulatory frameworks.
• Fluent in English.

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

• 5+ years experiences.
• SWIFT payments is a must.
• Collaborating with stakeholders to understand and gather business needs, translating them into technical requirements aligned with organizational goals.
• Facilitating common understanding among stakeholders (Enterprise and/or Domain Architects, Solution Architects, Product Owners, Customer Journey Experts, DevOps Engineers, and other IT Business Analysts) regarding responsibilities, deliverables, and timelines with a strong MVP (Minimum Viable Product) mindset.
• Delivering detailed implementation roadmaps from a strategic business and IT context, overseeing and challenging the solution during the discovery phase.
• Staying involved post-implementation to conduct integration testing, ensuring seamless component interaction and addressing interface issues.
• Identifying and managing risks and potential issues throughout the product life cycle, offering improvements across squads.
• Good communication skills in English (C1 level)

How to Succeed

• Proficient in all phases of the software development life cycle and solution delivery for web, client-server, and cloud-based systems.
• Experienced with financial institutions and/or payment systems, having held roles such as business analyst, project manager, functional analyst, architect, or engineer.
• Holder of a bachelor’s or post-graduate degree, with experience in agile methodologies.
• Collaborative and comfortable working across various teams, serving as a liaison when needed, and able to communicate effectively.
• A problem solver with a 'make it happen' mentality, eager to learn, coach others, and ask questions to develop holistic solutions.

The team
Group Technology Procurement Category forms part of the Group Procurement organization, it’s lead by Head of Group Technology Procurement. Category Management is a critical procurement discipline within Procurement Organisation to ensure ING achieves best value for money when it comes to procuring its goods and services. It is a well-established, comprehensive, and marketing leading procurement approach that considers ING’s organisational goals, technology strategy, objectives , and requirements, as well as the technology market conditions and innovations, to ensure the most cost-effective, innovative and efficient procurement of goods and services. Technology category consists of Global Category Leads, Sourcing and Category Experts, Sourcing and Contracting Experts, Sourcing Project Managers and SAM team.

In this pivotal role where you’ll join a newly formed, high-performing team of specialists. Reporting directly to the Global Category Lead for Business Applications, you’ll have the opportunity to influence strategic decisions and deliver results that matter on a global scale.

As a Sourcing and Category Expert Business Applications, you will:

• Create the sourcing execution approach and drive results across global spend categories.

• Manage critical and strategic contracts, ensuring compliance and value delivery.

• Develop and execute bank-wide vendor strategies for assigned critical and strategic vendors, influencing decisions at the highest level.

This is your opportunity to lead sourcing execution on a global scale, work with strategic partners, and deliver solutions that matter.

Join us if you want to be part of the next chapter of procurement journey at ING.

Roles and responsibilities
Category Management & Expertise

• Identify business needs, category specifications, and vendor requirements to shape vendor plans.

• Provide strategic insights for category plans based on portfolio developments.

• Leverage your expertise to lead high-impact negotiations with designated vendors.

Sourcing Management

• Define global and local business needs for sourcing projects and vendor relationships.

• Design and manage sourcing events, including the full RFX process—prepare documentation, train suppliers, issue RFX, and consolidate responses.

• Negotiate and finalize contracts, ensuring terms and conditions meet business objectives.

• Oversee contract approvals, supplier onboarding, and compliance checks.

• Support Procurement Operations with vendor master data and contract lifecycle management.

• Build and execute vendor plans with clear objectives, fostering strong supplier relationships and driving innovation.

• Act as a senior sourcing subject matter expert, executing complex initiatives and advising on strategic opportunities.

• Partner with category managers on stakeholder engagement, strategic initiatives, and supplier segmentation.

• Ensure contract and third-party risk compliance across all activities.

Vendor Management for Strategic Partners

• Lead negotiations for major scope changes and renewals, maintaining deep knowledge of commercial and contractual developments.

• Monitor supplier performance, conduct quality assessments, and ensure compliance with contractual terms.

• Drive continuous improvement and risk mitigation in vendor relationships.

Project Management

• Execute complex sourcing projects, manage global initiatives, and advise senior stakeholders.

Strategic Challenges

• Navigate multi-stakeholder landscapes to balance value, flexibility, and risk.

• Negotiate with monopolistic or oligopolistic software vendors, creating leverage in pricing and contract terms.

• Develop strategies to avoid vendor lock-in and increase long-term flexibility.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Furthermore, you have:

• 3-6 years in Procurement area at a strategic level in an international organisation (preferably financial services provider).

• 3+ years cross country negotiations for group wide Business Applications vendors for Risk, HR, Finance and/or Core Banking domains

• Deep understanding of software market trends, dynamics and competitive landscapes. Ability to gather and interpret data, identify trends, and translate insights into actionable strategies, defining opportunities for growth and optimize category strategies. Thorough understanding of all license models across Enterprise vendors as SAP, ServiceNow, Salesforce, SAS, FIS is a must, Workday, Twillio, Topicus,  Microsoft, Broadcom, Oracle, IBM, hyperscalers is preferred.

• Experience working with offshore teams.

• Master English business language/communication (spoken as well as written)

• Strong project management skills to align with multiple stakeholders

• Strong negotiation skills

• Regulatory and Compliance aspects of procurement in finance organisation

• Legal acumen

• Deep up-to-date knowledge of commercial and contractual developments for assigned vendors

• Analytical Skills

• Strategic mindset: develop and execute best in class sourcing strategies with involvement of Business stakeholders

• Influencing and conflict resolution skills

• Agile and self-driven

• Drive sustainable Procurement

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include

• A salary indication tailored to your qualities and experience

• Individual leave: 24+2 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Para nuestras oficinas de Madrid estamos buscando a un/a gestor/a indefinido jornada completa en horario lunes a jueves 10:30 h a 19:30 h; viernes de 8 a 15:00.

Misión:

Gestionar las interacciones de los clientes en la oficina durante su visita de cara a cumplir con la estrategia marcada por el banco y el canal.

Buscarán satisfacer las necesidades operativas o comerciales del cliente, proporcionando una sobresaliente experiencia de cliente y garantizando que dicha acción se realice conforme a los parámetros establecidos.

 Funciones:

1. Informar a los clientes o prospectos de nuestra oferta de productos con el fin de que éstos elijan los que más se adapten a sus necesidades financieras. Buscar proactivamente oportunidades de venta cruzada basadas en dichas necesidades. Cumplimiento de los objetivos comerciales fijados (Acción comercial)

2. Dar solución a los problemas planteados u operaciones demandadas de la manera más eficaz y satisfactoria buscando siempre altos estándares en experiencia de Cliente.

3. Ejecutar aquellas operaciones o acciones requeridas por el cliente conforme a los procedimientos existentes, normas de auditoría interna y seguridad (Ejecución de Procedimientos y Operativa)

4. Demostrar conocimientos en productos y campañas del banco, así como del mercado y competencia. Conocer el funcionamiento y operativa de otros canales del banco con los que se tenga relación directa (Conocimientos y Formación)

5. Compartir con su responsable y el canal, toda información relevante de clientes o procesos que pueda recabar durante la realización de su trabajo de atención a clientes para ayudar a mejorar al banco.

Requisitos

• Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE) + Certificación oficial MIFID (valorable) + Certificado LCI+ Certificado Seguros

• Experiencia mínima de 6 meses en Atención al cliente en el sector bancario y de prestación de servicios para el asesoramiento financiero

• Operativa bancaria, productos financieros y técnicas de venta

About You

• 5+ years experiences as Technical Product Manager/IT Integrator (and preferably working within Banking & Financial domain)
• Assisting in setting up a data organization and proactively contribute to improving data processes.
• Estimating the impact of the required changes in the data environment
• Evidencing to the internal and external stakeholders that the data of TS is compliant with ING standards (Data Management Process Control Standards)
• Facilitating common understanding among stakeholders (Enterprise and/or Domain Architects, Solution Architects, Product Owners, Customer Journey Experts, DevOps Engineers, and other IT Business Analysts) regarding responsibilities, deliverables, and timelines with a strong MVP (Minimum Viable Product) mindset.
• Delivering and coordinating (detailed) implementation roadmaps from a strategic business and IT context, overseeing and challenging the solution during the discovery phase.
• Staying involved post-implementation to conduct integration testing, ensuring seamless component interaction and addressing (interface) issues.
• Good communication skills in English (C1 level)

How to Succeed

As a Technical Product Manager (IT Integrator), you will be a key player in the cooperation between Enterprise and/or Domain Architects, Solution Architects, Product Owners, Customer Journey Experts, DevOps Engineers, and IT Business Analysts.

• Proficient in all phases of the software development life cycle and solution delivery for web, client-server, and cloud-based system
• Proactive attitude, critical thinking, and ability to work independently (make it happen mentality)
• Strong organizational sensitivity and stakeholder management skills.
• Establish and maintain collaborations in the field of data.
• Experienced with financial institutions and/or payment systems, having held roles such as business analyst, project manager, functional analyst, architect, or engineer.
• Holder of a bachelor’s or post-graduate degree, with experience in agile methodologies
• A problem solver with a 'make it happen' mentality, eager to learn, coach others, and ask questions to develop holistic solutions.

If you want to do your thing and explore the life while working don’t miss this opportunity!

• Seniority Level

  Mid-Senior level

• Industry

  • IT Services and IT Consulting

• Employment Type

  Full-time

• Job Functions

  • Engineering

• Skills

  • English
  • Software Development
  • Business
  • Analytical Skills
  • Cloud Computing
  • Cooperation
  • Agile Methodologies
  • Test Automation

Your role and work environment:

We are looking for a talented and enthusiastic Private Banker Specialist to join our Affluents Team of Retail Affluent Tribes. These positions will be based in our Madrid, Barcelona and Valencia branches.

The responsability of this team is to deliver exceptional service to our Affluent clients by helping them build well-balanced portfolios tailored to their knowledge, suitability, and future financial needs. Our goal is to increase our share of wallet with existing clients while attracting new Affluent clients. Our way of working is showcasing our distinctive approach, products, and proactive service model—anticipating client needs, removing friction, and creating a seamless and rewarding experience for both current and potential clients.

Your key responsibilities:

As a Private Banker Specialist, you will:

Positively contributes to delivering excellent service to clients, supporting them in reaching their financial goals through personalized advice and solutions that optimize the use of their savings. By consistently providing value, we help drive growth within the Affluent segment.

Co-create the commercial strategy for the Affluent segment, fostering collaboration across all ING Spain T2D teams to ensure alignment, scalability, and impact. This joint effort aims to accelerate segment growth and strengthen our market positioning.

Ensure to be a first line of defense for the bank, acting with integrity and always prioritizing the client’s best interest while strictly adhering to ING’s policies, regulatory standards, and ethical expectations. This reinforces trust and safeguards both the client and the institution.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• University Degree in Economics, Business Administration (ADE) or similar field.
• At least 5 years of experience in commercial advisory roles for private banking clients.
• MiFID certification is mandatory.
• Have skills on Collaboration, Risk Assessment, Market awareness, Strategic Planning, Financial Advisors expertise, Client relationship management, Sales and Comercial Acumen, Regulatory and Compliance Kowledge, Effective Communication, Negotatiation Skills, Tech-Savviness.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

_____________________________________________________

En ING buscamos a Private Banker Specialists

Tu rol y entorno de trabajo:

Estamos buscando Private Banker Specialists con talento y entusiasmo para incorporarse a nuestro Affluents Team de Retail Affluent Tribes. Estos puestos estarán ubicados en nuestras oficinas de Madrid, Barcelona y Valencia.

La responsabilidad de este equipo es ofrecer un servicio excepcional a nuestros clientes Affluent, ayudándoles a construir carteras equilibradas y adaptadas a su nivel de conocimiento, idoneidad y necesidades financieras futuras. Nuestro objetivo es aumentar nuestra share of wallet con los clientes actuales y, al mismo tiempo, atraer nuevas personas clientes Affluent. Nuestra forma de trabajar consiste en mostrar nuestro enfoque distintivo, nuestros productos y nuestro modelo de servicio proactivo: anticipándonos a las necesidades de los clientes, eliminando fricciones y creando una experiencia fluida y satisfactoria tanto para quienes ya confían en nosotras/os como para quienes puedan hacerlo en el futuro.

Tus principales responsabilidades:

Como Private Banker Specialist deberás:

• Contribuir de manera positiva a ofrecer un servicio excelente a la clientela, apoyándola para que alcance sus objetivos financieros mediante asesoramiento personalizado y soluciones que optimicen el uso de sus ahorros. Mediante la aportación de valor constante, contribuimos al crecimiento del segmento Affluent.
• Co-crear la estrategia comercial para el segmento Affluent, fomentando la colaboración con todos los equipos T2D de ING España para garantizar alineación, escalabilidad e impacto. Este esfuerzo conjunto tiene como objetivo acelerar el crecimiento del segmento y reforzar nuestro posicionamiento en el mercado.
• Actuar como primera línea de defensa del banco, trabajando con integridad y priorizando siempre el mejor interés de la persona cliente, cumpliendo estrictamente con las políticas de ING, los estándares regulatorios y las expectativas éticas. Esto refuerza la confianza y protege tanto a la clientela como a la institución.

¿Qué buscamos?

¿Quieres saber si este puesto es para ti? Estas son algunas de las cualidades que más valoramos para este rol. Y si encaja contigo… ¡no dudes en aplicar!

• Grado universitario en Economía, administración de empresas o similares.
• Al menos 5 años de experiencia en roles de asesoría comercial de clientes de banca privada.
• Certificación MiFID obligatoria.
• Competencias en: Colaboración, Evaluación del Riesgo, Market Awareness, Strategic Planning, experiencia como Financial Advisor, Client Relationship Management, Sales and Commercial Acumen, Regulatory and Compliance Knowledge, Effective Communication, Negotiation Skills, Tech-Savviness.

¿Qué ofrecemos?

Sabemos que el tiempo que pasas en el trabajo, los retos que enfrentas y los aprendizajes que obtienes son importantes, pero… ¿y tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, por eso cuidamos hasta el más mínimo detalle.

¡Descubre todo lo que te espera!

Be flexible, my friend.
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Siempre teniendo en cuenta las necesidades de nuestras personas clientas y compañeras/os, decidirás junto a tu equipo qué días trabajas desde casa y cuáles en ING MAD para dar lo mejor de ti. Haz lo tuyo.

Tarjeta restaurante.
Para que decidir qué comer no te quite tiempo ni energía.

Nuestra casa será tu hogar.
En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro de salud.
Para ti y tu familia (pareja e hijas/os).

Seguro de vida.
Te ayudamos a proteger lo que más te importa.

Retribución flexible.
Gracias a nuestro modelo de retribución flexible, podrás acceder a servicios como guardería, tarjeta transporte, ayudas para formación… de forma más ventajosa fiscalmente.

Lanzadera gratuita.
No importa dónde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestras oficinas en Madrid.

Beneficios bancarios.
Préstamos especiales con condiciones preferentes.
Condiciones especiales en hipotecas tras 6 meses en ING.
Y acceso a nuestro plan de pensiones tras solo 1 mes con nosotras/os.

Más vitalidad y más conexión.
Cuidamos de ti en 360º: bienestar físico, mental, conexión social y propósito.
Servicio de fisioterapia en la oficina.
Club de runners con entrenador/a propio/a.
Clínicas con deportistas profesionales de élite.
Servicio Gympass.
Redes de personas empleadas: Rainbow Lions (LGBTQI+) y Leonas.

Conócenos

Somos un equipo de más de 1600 personas compartiendo una idea: ayudar a nuestras personas clientas a construir un futuro mejor, ofreciéndoles las herramientas que necesitan para llegar donde quieren.

Un banco totalmente digital, donde la tecnología, la innovación, la simplicidad y la transparencia son nuestros ingredientes principales. Fuimos el primero en trabajar con metodologías ágiles.

Aunque estamos en España, formamos parte de un banco internacional presente en más de 40 países.

Nos sentimos orgullosas/os de tener un equipo diverso y estamos comprometidas/os con seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia que fomente la colaboración y la innovación, representando a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en sostenibilidad es impulsar tu camino (y el nuestro) hacia un futuro más sostenible.

Hacer que las cosas pasen, ayudar a otras personas a tener éxito y estar siempre un paso por delante… eso forma parte de nuestro ADN.
Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estamos deseando conocerte!

We are looking for an experienced DevOps Engineer who is eager to contribute to secure, scalable and automated technology delivery within ING Hubs Türkiye. If you are passionate about continuous improvement, modern engineering practices and supporting teams in delivering high‑quality software efficiently, this role offers an excellent opportunity to make an impact within an international technology organization.

Role Summary

As a DevOps Engineer, you will enable seamless software delivery through end‑to‑end CI/CD practices, infrastructure automation and modern deployment methodologies. You will work closely with development, quality and operations teams to ensure reliable, secure and efficient delivery pipelines. This position requires strong technical expertise, analytical problem‑solving skills and the ability to continuously optimize tooling and processes within a fast‑evolving engineering landscape.

About the Team

You will join the WB Tech / TS / Payments & Channels organization, a technology-driven domain focused on building resilient, scalable and customer‑centric solutions. Our teams collaborate across global ING hubs, applying ING’s engineering culture, modern tooling and standardised delivery frameworks. We value ownership, transparency, continuous learning and a mindset of improvement.

Required Skills

About You

• 5+ years of experience as a Software Application Developer and/or DevOps Engineer
• Strong experience with Git and branch strategy design
• Solid experience with CI/CD, Continuous Delivery, Deployment and Agile methodologies
• Hands-on experience with container image deployment & release management using OpenShift
• Excellent written and spoken English
• Familiarity with DevOps processes
• Experience with quality tools such as SonarQube
• Experience with repository management tools

How to Succeed

• Proficiency with automated build and release processes (Maven, MSBuild, Docker, Helm)
• Experience building and packaging .NET, Java, and mobile applications
• Strong scripting capabilities (Python, PowerShell, UNIX Shell, YAML)
• Knowledge of DevSecOps tools (Xray, Fortify)
• Experience with OpenShift, Azure DevOps, SonarQube, JFrog Artifactory, Helm, Istio
• Administration experience with Azure DevOps
• Experience in microservices deployment architectures
• Ability to identify manual onboarding processes and automate them end‑to‑end
• Experience with Helm charts and Service Mesh implementations
• Familiarity with GitOps practices and capability to deploy them

What We Offer

At ING Hubs Türkiye, we create an environment where you can grow, innovate and shape your career. We offer:

• A hybrid working model
• Access to modern technologies and global engineering practices
• An international network of professionals and cross‑country collaboration opportunities
• Strong internal mobility and self‑driven career development paths
• A culture based on knowledge sharing, flexibility and continuous learning
• Welcome Leave: Enjoy 14 days of leave in your first year
• A supportive workplace that values authenticity and individual strengths

How to Apply

Please submit your application via the official ING career site. Select the role and complete your application in Workday.

Equal Employment Opportunity

Don’t meet 100% of the qualifications? Don’t let that hold you back — studies show that women often apply only when they meet all criteria. We encourage you to apply even if you don’t check every box.

Job Application Safety Reminder ⚠️

To protect yourself from fraudulent job offers:

• Apply only via official ING platforms (Workday).
• Emails will only come from @ing.com or @myworkday.com.
• ING will never ask for payments or banking details during recruitment.

About ING Hubs

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Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡ℎ𝑒 𝑃ℎ𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠, 𝑇𝑢𝑟𝑘𝑖𝑦𝑒 and Spain 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 13,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐ℎ 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.

ING Hubs Turkiye core capabilities, Retail Analytics and Tech, have us looking for data experts, developers and other professionals to join our Istanbul offices.

We value strong work ethics, knowledge sharing and flexibility in our way of working. Let’s meet!

About ING

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With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

The expected salary for this position: 7100 - 16600 PLN

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

Are you ready for a new challenge in Procurement? We’re building a brand-new team in ING Hubs Poland to support Global Procurement team and looking for experienced professionals who want to work globally while staying connected locally.

We are looking for you if you:

• Master degree or equivalent preferably in a relevant field, such as supply chain, (computer) engineering, business administration, or finance,
• Have 4-5 years of experience in IT Procurement area and preferably in an international financial services provider organization,
• Are experienced in running sourcing projects in IT Procurement  (e.g. preferably Software, SaaS, or Hardware, IT services),
• Have strong negotiation skills based on data and facts,
• You have experience in working with global purchasing agreements – drafting, reviewing, and negotiating,
• Have an ability to build strong relationships with stakeholders at all levels,
• Are proactive, independent approach and a good grasp of working in international environments,
• Demonstrated resilience and ability to manage ambiguity and complexity,
• Demonstrated very good organizational and communication skills, work in a multi-tasking environment, and ability to prioritize tasks,
• Very good English skills (spoken and written) (B2/C1),
• Very good knowledge of Excel, PowerPoint, and E-Sourcing tools; experience with ERP systems or procurement tools is preferred.

You'll get extra points for:

• Certifications like CIPS or Nevi,
• Familiarity with regulatory frameworks (e.g. DORA, EBA, GDPR) or Financial industry,
• Managed global sourcing projects in/for large international organizations.

Your responsibilities:

• Collaborate with global business partners to understand strategic priorities and ensure adherence to the ING Procurement Policy,
• Lead end to end e-sourcing initiatives (RFI, RFQ/RFP, e-auctions) including gathering requirements, market research, evaluate proposal, decision process (TCO analysis, scenario analysis, etc), conduct negotiation and awarding,
• Manage global contracts and its administration, ensuring compliance with negotiated and regulatory terms, service level and timely manage renewal, amendments and termination,
• Manage third-party risk securing compliance with regulation and ING Policy and standards,
• Support vendor relationship management, performance tracking, issue management and resolution while facilitating supplier review and continuous improvement,
• Play a role as strategic contributor in fields like ESG, procurement best in class practice, cost savings initiatives.

Information about the squad:

We are seeking a highly motivated and experienced IT Global Sourcing and Contract Expert to join our international team. In this role, you will be supporting the Global Tech Procurement Category Team. The role will be accountable for defining needs, researching the market, running sourcing events, managing suppliers, and negotiating contracts. You will be responsible for sourcing execution across assigned spend categories, managing contracts, and driving significant year-on-year cost improvements.

The role naming convention in the global ING job architecture will be “Sourcing & Category Management Expert III”

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? 

The mission

The API Gateway team builds and operates ING's enterprise API Gateway — a bank-wide, solution that serves as the central entry point for all customer, employee, and third-party facing traffic across ING's global estate. The platform handles inbound and outbound routing, authentication, load balancing, TLS termination, domain circuit-breaking, and front-end hosting for dozens of ING units worldwide. This is critical infrastructure: every digital interaction with ING — mobile banking, web applications, third-party integrations, and internal tools — flows through the API Gateway.

Your Day-to-Day

As a Senior Software Engineer on the API Gateway team you will:

• Design, build, and maintain the gateway platform components — including configuration controllers, domain circuit breakers, and routing services — that power ING's inbound and outbound API traffic across internet and intranet facing domains;
• Develop and extend NGINX-based gateway configurations and custom modules to support Touchpoint API Gateway, Integration Gateway, Outbound Gateway, and front-end hosting use cases;
• Automate operations by building tooling around the automation framework for resource management, configuration deployment, and release train orchestration (production deploys twice per week);
• Ensure reliability and availability of a globally critical service, implementing resilience patterns such as circuit breakers, canary deployments, and DDoS mitigation across multiple data centers;
• Collaborate across squads with platform engineers, SREs, security teams, and consuming product teams to onboard new domains, troubleshoot issues, and define gateway standards;
• Handle incident management including P1/P2 priority incidents, emergency production changes, and post mortem analysis;
• Contribute to the CI/CD pipeline, ensuring automated testing, configuration validation, and safe rollout of changes across dev, test, acceptance and production environments.

Technology Stack

• Languages: Java, Python, Bash, Rego;
• Infrastructure: ING Private Cloud, OpenShift, Linux;
• Configuration & Orchestration: Automation Framework, Azure DevOps CI/CD;
• Observability: Grafana, Prometheus, ELK stack;
• Security: OAuth 2.0, JWT, ING Authentication solution, Zero Trust principles.

What You'll Bring to the Team

Required

• 5+ years of hands-on software engineering experience, with a strong track record in building and operating distributed systems or platform/infrastructure products;
• Proficiency in Java. Experience with Go, Python, C, Bash is a plus.
• Familiarity with containerisation and orchestration (Kubernetes, Docker) and CI/CD pipelines;
• Knowledge of NGINX (configuration, modules, reverse proxy patterns) or comparable API gateway / proxy technologies (e.g., Envoy, HAProxy, Kong);
• Good understanding of networking fundamentals: HTTP/HTTPS, TLS/mTLS, DNS, load balancing, firewalls, and DMZ architectures;
• Strong debugging and incident response skills — comfortable operating under pressure during P1/P2 incidents;
• Excellent communication and collaboration skills; ability to work effectively in a cross-functional, globally distributed team.

Preferred

• Experience building or operating API gateways at scale in a large enterprise or financial services environment;
• Knowledge of authentication & authorisation protocols: OAuth 2.0, OpenID Connect, JWT, SAML;
• Familiarity with observability tooling (Grafana, Prometheus, ELK) and SRE practices (SLOs, error budgets, on-call);
• Experience with high-availability and disaster recovery patterns across multi-data center setups.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).  

As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technical requirements, ensuring seamless project execution and valuable outcomes.

• 5+ years experiences.
• Investment know-how is a must.
• Collaborating with stakeholders to understand and gather business needs, translating them into technical requirements aligned with organizational goals.
• Facilitating common understanding among stakeholders (Enterprise and/or Domain Architects, Solution Architects, Product Owners, Customer Journey Experts, DevOps Engineers, and other IT Business Analysts) regarding responsibilities, deliverables, and timelines with a strong MVP (Minimum Viable Product) mindset.
• Delivering detailed implementation roadmaps from a strategic business and IT context, overseeing and challenging the solution during the discovery phase.
• Staying involved post-implementation to conduct integration testing, ensuring seamless component interaction and addressing interface issues.
• Identifying and managing risks and potential issues throughout the product life cycle, offering improvements across squads.
• Good communication skills in English (C1 level)

How to Succeed

• Proficient in all phases of the software development life cycle and solution delivery for web, client-server, and cloud-based systems.
• Experienced with financial institutions and/or investment domain, having held roles such as business analyst, project manager, functional analyst, architect, or engineer.
• Holder of a bachelor’s or post-graduate degree, with experience in agile methodologies.
• Collaborative and comfortable working across various teams, serving as a liaison when needed, and able to communicate effectively.
• A problem solver with a 'make it happen' mentality, eager to learn, coach others, and ask questions to develop holistic solutions.

Ruolo e mission

Vogliamo crescere in Lombardia, inserendo sia talenti all’inizio del percorso sia professionisti esperti, accomunati da spirito imprenditoriale, ambizione e orientamento al cliente, per diventare o consolidarsi come Agenti in attività finanziaria in stile ING. 

Het team

Deel uitmaken van een sterk performerend en getalenteerd team van experten? Onze ambitie is om onze Private Bank te laten groeien. Als marktleider in de familiebedrijven, is het potentieel voor ING om door te groeien in private banking enorm. Schrijf mee aan het succesverhaal in Private Banking en Wealth management!

Je komt terecht in een team van 7 Private bankers en 1 Sales and Service Officer (commerciële ondersteuning), aangevuld met de ondersteuning van de portfolio managers en de Wealth analyse Planner (jurist gespecialiseerd in erfgoedplanning). Je werkt voornamelijk vanuit Aalst.

Een dag in het leven van een een Private Banker

• Begeleiden van vermogende cliënten (ondernemers, KMO’s, vrije beroepen) met een minimaal belegd vermogen van meer dan € 500.000 via een holistische aanpak op maat om hun vermogen te beschermen en te doen aangroeien.
• Uitbouwen een Private Banking cliëntenportefeuille door het geven van advies op het vlak van vermogensbeheer, vermogensplanning, kredieten en fiscaliteit vertrekkende vanuit de persoonlijke situatie, de plannen en de prioriteiten van je cliënten
• Beheren van een persoonlijke cliëntenportefeuille van ongeveer 150 klanten door het optimaliseren van de relatie met cliënten en zorgen voor retentie
• Werven van nieuwe cliënten binnen het Private Banking segment door onder andere deelname aan public relations activiteiten
• Onderhouden van een nauwe samenwerking met de verschillende interne entiteiten die bij Private Banking betrokken zijn (Asset Management, Wealth Analysis en Planning) en door samen te werken met medewerkers van het regionale commerciële netwerk en het Business Center.

Wanneer ben je succesvol

Private banking heeft een centrale plaats in de groei ambities van ING in België. We zullen samen succesvol zijn als we onze leiderschapspositie in familiebedrijven en top 4 positie in particuliere klanten ook kunnen vertalen naar een groeiende Private Bank. In deze samenwerking zullen we ondersteunen om te groeien tot een nog geweldigere versie van jezelf.

• Het realiseren van commerciële doelstellingen vormt een motivatie voor jou
• Je bent in het bezit van een masterdiploma of gelijkwaardige ervaring en een professionele ervaring in beleggingen en portefeuillebeheer. Je hebt een goede kennis in juridische, financiële en fiscale aangelegenheden, idealiter met het cliënteel ondernemers.
• Assertief en flexibel bent naar gelang de situatie
• In staat bent om complexe materie op een toegankelijke manier voor te stellen
• Zeer brede algemene (krediet)kennis hebt om vlot te kunnen communiceren rond de activiteiten en interesses van (toekomstige) klanten
• Zeer goede kennis hebt van het Nederlands (mondeling en schriftelijk).  Kennis van het Engels is een pluspunt.

Als Private Banker krijg je de kans om:

Een duidelijk doel, een uniek aanbod en een waaier aan flexibele verloning en andere voordelen zoals:

• De opleiding (+ bijhorende certificatie) van de Private Banking Association-Belgium (PBAB) te behalen
• Persoonlijk te groeien in deze uitdagende rol om jouw ambities te kunnen verwezenlijken
• Te werken in een informele, dynamische omgeving met innovatieve collega's die je inspanningen ondersteunen
• Hybride manier van werken

Wij herdefiniëren bankieren. En jij?

Er was nooit een interessantere tijd om bij ING te werken. We bevinden ons op een traject dat toegespitst is op onze klanten, aangedreven wordt door technologie en gestuurd wordt door intelligente, vastberaden mensen. Onze klanten voelen dat onze mensen hen in staat stellen om zowel in het leven als in zaken een stap voor te blijven. En daar zijn we trots op!

Direct Reporting line to: Country HR Head

We are looking for a passionate, self-driven and experienced HR Business Partner who can partner with senior management to enhance their managerial capabilities and support their strategic people decisions, such as talent and succession planning, people development and team performance to enable business strategy and drive business results.

As an HR Business Partner, you will manage relationships with internal clients and act as a business partner to them, build high levels of professional credibility and mutual trust, and manage the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Key Job Accountabilities:

Reporting to the Lead HR Business Partner, the HR Business Partner is responsible for the following duties but not limited to:

Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Deliver complex analyses of HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.

Deliver specified complex analyses of external and internal information and analyses of complex resourcing scenarios to support the development of key strategic insights and the development of the strategic workforce plan.

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Contribute to the drafting of HR frameworks and tools within an area of expertise, ensuring compliance with specified design principles, internal policies, and external legal requirements.

Education/Experience:

At least 10 years of relevant experience as HR Generalist/HR Business Partner with built core capabilities in any of the HR functions in Talent & Leadership Development, Performance and Rewards, and/or Employee relations.

Skills/Abilities:

Anticipates and balances the needs of multiple stakeholders. Ensures that own efforts meet the needs and requirements of internal and external stakeholders.

Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process.

Sees ahead to future possibilities and translates them into breakthrough strategies. Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions.

Explores possibilities that may impact the team or organization in the future.

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles.

Explores issues to uncover underlying issues and root causes.

Sees the main consequences and implications of different options.

Applies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers.

Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.

Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures.

Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions.

Commits to and prioritizes the team's decisions in most situations; conveys team spirit

Key Responsibilities

• Strategic Workforce and People Planning
• Design, development and execution of the People Agenda, in close collaboration with HR COEs.
• Transformational Change Management
• Synthesizing high-volume, complex information into clear insights
• Anticipating future organizational challenges and proposing alternative responses
• Integrating multiple data points into a cohesive and sophisticated view of complex issues
• Enterprise project management, strategic consulting and change leadership, critical thinking, creativity, data judgment, emotional intelligence, business acumen and relationship management. 

These skills are essential to support leaders navigating organizational transformation, growth, and increasingly interconnected global demands.

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

As a Finance Business Partner within the Sectors/Products/Business Support & MI FBA Team, you will provide financial advice and management information to senior leaders across Wholesale Banking HQ departments. You’ll play a key role in enabling business units to meet their financial KPIs through insightful analysis, planning coordination, and performance challenge.

Based in Makati, Philippines, you will functionally report to the Lead of either the Finance Advice WB Sectors or Products team. You’ll collaborate closely with global finance teams and operate in a fast-paced, stakeholder-rich international environment.

This role requires a forward-thinking and innovative mindset, with a strong focus on improving how data is analyzed, interpreted, and used to drive business decisions.

Key Responsibilities  

• Deliver financial advice, analysis, and management information to Head of the Wholesale baking across WB Sectors and Products.
• Perform Flash and Actuals reporting for your area of responsibility.
• Coordinate the Dynamic Plan and Rolling Forecast processes for your assigned domain within WB Netherlands.
• Ensure high data quality in management accounting systems, including MIS One Bank and Value Reporter.
• Drive automation and reduce manual processes in reporting and analysis.
• Respond to ad hoc business analysis requests, providing timely and actionable insights.
• Maintain strong relationships with other WB functions, supporting performance improvement and constructively challenging forecasts and assumptions.
• Collaborate with global and HQ finance teams to ensure alignment and consistency in financial reporting and planning.
• Present financial insights and recommendations to senior stakeholders and leadership teams.
• Continuously seek opportunities to innovate and enhance analytical approaches, leveraging tools and techniques to improve insight generation and decision support.

Key Capabilities/Experience & Minimum Qualifications

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll support your growth and development.

You bring:

• A bachelor’s degree in Finance, Economics, Accounting, or a related field. Professional certifications are a plus.
• 7–10 years of experience in FP&A, financial advisory, or reporting roles, preferably in Wholesale Banking.
• Proven ability to translate financial analysis into actionable business advice.
• Strong technical experience in business analysis and reporting tools such as Power BI, Power Query, SmartView, Hyperion, Essbase, or TM1.
• Advanced proficiency in MS Office, especially Excel and PowerPoint, to build powerful presentations and reports.
• Excellent stakeholder management, communication, and cross-functional collaboration skills.
• Strong learning agility, a self-starting mindset, and the ability to manage multiple priorities under tight timelines.
• A passion for continuous improvement, innovation, and driving efficiency through automation.
• The ability to challenge assumptions, analyze problems pragmatically, and offer convincing recommendations.
• A collaborative mindset with the ability to interact effectively with internal stakeholders across WB Business, other WB Finance FBA teams, and global Finance teams.
• A creative and innovative approach to data analysis, with the ability to rethink and improve how insights are generated and delivered.

Discover ING Hubs Romania  

The Mission

OnePAM ensures one single source of truth for all party/person, agreements and permissions data shared across all ING’s country and customer segments. You will be part of a team which helps building and maintaining the OnePAM API layer that facilitates the access to the data source, but also adds business capabilities on top.

Together with your team, you will be building APIs for designated entities in OnePAM or specific business cases. Every engineer actively participates in the extension of the platform’s capabilities by deploying and configuring new features and releases in a controlled way.

Your day to day

• Being part of an end-to-end development process. You design, develop, test and deploy new features;

• Support the applications in production environment that are under your team’s portfolio;

• Manage and customize monitoring tools for your team’s portfolio;

• Work in close cooperation with stakeholders (feature squads), but also with other teams on common software components that aid the developed APIs;

• Create and keep up to date required documentation related to all systems/ solutions in your area of responsibility;

• Offer technical guidance and support for your less experienced colleagues with hands-on focus;

• By leveraging hexagonal architecture combined with DDD(domain driven design) and functional programming we are focusing on isolating our business domain implementation from specific data storage technology stack: elasticsearch, casssandra, MDM, AzureSQL.

What you’ll bring to the team

Experience: at least 5 years of experience as a software developer;

Foreign languages: English (advanced);

Education: nice to have Bachelor’s Degree (or higher) in an IT related field;

Tech stack/ knowledge:

Mandatory:

• Java (21);
• Spring-Boot, Spring core
• Kafka;
• Experience with SQL and NoSQL databases
• RESTful API’s consumption, design and documentation;
• Build tools such as Maven/Gradle;
• Unit testing, Functional Testing, Integration testing, E2E testing.

Nice to have:

• Domain driven design;

• Hexagonal architecture;

• Functional programming;

• Cucumber;

• Azure SQL,  Azure blob storage, k8s, Docker;

• Experience with CI/CD pipelines (usage, adaptations and implementations).

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).  

Permanent position, minimum 80% working hours

Hybrid work set-up

Are you looking for …

An all-round position in which you provide commercial and administrative support to our Private Banking clients?

Are you someone who  …

•    has a commercial mindset and is client- and results-oriented

•    has an eye for quality and deadlines

•    possesses good written and communication skills

•    is sufficiently assertive and stress-resistant

•    can work in a team, but also has a hands-on mentality

•    can handle certain matters with the necessary discretion

•    has experience in the banking sector, preferably within the branch network.

And you are someone who  …     

•    has a bachelor's degree or equivalent through experience.

•    can express yourself verbally and in writing in both national languages

•    has a good basic knowledge of banking products, in particular investments

•    is proficient in MS Office programs

•    has a good knowledge of ING tools (Branch Bank, Easyweb, Single view/CRM, Structured Intake Tool, Digital Banking, etc.)

... then you may be our new Sales & Services Officer Private Banking.

Your responsibilities …

•    You provide commercial and administrative support to Private Bankers and Asset Managers

•    You are the first point of contact for Private Banking clients, offices, and internal services

•    Through regular client contact, you build a relationship of trust and become a fully-fledged discussion partner for our clients

•    You play an important role in planning and preparing client visits for the Private Banker

•    You proactively participate in commercial actions and campaigns (e.g. in the context of digitization)

•    You play a coordinating role in the handling of files

•    As an ambassador for our digital approach, you guide clients towards our digital solutions

Your working environment at ING ...

ING Belgium is the first universal direct bank and a strong player in the Belgian market. The bank offers its customers a wide range of financial products and services through the distribution channel of their choice (click and face). ING Belgium's clientele includes retail and private banking clients, as well as small and medium-sized enterprises, institutions, and large companies.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Your Work Environment

You will join the Order Manager as a Platform (OMaaP) domain, the central orchestration engine for payment orders across ING’s Payment & Settlement Services landscape. OMaaP:

• Builds and exposes internal and external APIs (including PSD2)
• Creates and routes orders to payment processing engines
• Warehouses, tracks, and reports the end‑to‑end lifecycle of orders
• Supports instant payments and high‑availability transaction flows

We operate as an Agile DevOps squad, owning the full lifecycle of our services—design, build, test, deploy, run, and improve

Job Overview

• As a Senior Java Developer, you are a technical leader and a key driver of quality, resilience, and continuous improvement. You own both development and quality engineering responsibilities, ensuring OMaaP’s services are robust, scalable, and production‑ready.
• This role requires:
  • Advanced Java engineering expertise
  • Strong ownership of testing and automation
  • Deep understanding of payment systems
  • Leadership in engineering and domain knowledge
• You are also expected to serve as a Subject Matter Expert (SME) in core payment systems, helping the squad strengthen its domain knowledge and navigate complex financial flows and regulatory requirements.

Key Responsibilities

• Software Development & Platform Engineering
• Design and build backend microservices and APIs using Java 21, Spring Boot, REST, JAX RS.
• Lead design and development of complex features and provide architectural guidance.
• Implement secure, scalable, high availability solutions supporting mission critical payment flows.
• Apply secure programming practices, ensuring code is resilient to vulnerabilities such as injection, CSRF, insecure deserialization, broken authentication, and other OWASP identified risks.
• Conduct code reviews and uphold high standards for code quality, reliability, security, and design.
• Collaborate with Product Owners and architects to refine requirements and deliver end to end solutions.
• Quality Engineering & Test Automation (Shift‑Left)
• Build automated unit, integration, component, and API tests using JUnit, Karate, Cucumber.
• Conduct functional, integration, and performance‑aware validation of services.
• Ensure end‑to‑end payment flows are robust across APIs, microservices, and event‑driven components.
• Define and improve test strategies and ensure strong coverage and early defect detection.
• Integrate automated testing into CI/CD pipelines to ensure reliable, fast, and stable releases.
• Perform root‑cause analysis and drive long‑term quality improvements.
• Ensure all releases meet stringent functional, reliability, and compliance standards.
• DevOps, Monitoring & CI/CD Ownership
• Contribute to automated CI/CD pipelines using Azure DevOps, Git, Maven.
• Support deployments and production operations, ensuring stable and observable services.
• Enhance reliability using monitoring and logging tools including Prometheus, Grafana, OpenTracing, ELKaaS.
• Participate in incident analysis and drive improvements in resilience and operational maturity.
• Ensure systems are fully instrumented for performance, availability, and incident diagnosis.
• Leadership, Mentorship & Continuous Improvement
• Mentor engineers on clean coding, architecture, and testing excellence.
• Promote best practices in quality, automation, performance, and system resilience.
• Drive improvements in tooling, frameworks, engineering processes, and SDLC maturity.
• Foster a collaborative, transparent, and continuous‑learning squad culture.
• Actively promote and build a learning culture around payment domain knowledge.
• Serve as the SME for core payment systems.

Preferred Skills

• Payment domain expertise (PSD2, SEPA, instant payments).
• Experience with event‑driven architectures (Kafka).
• Background in performance engineering or high‑throughput systems.
• Familiarity with observability tooling.
• Experience leading technical initiatives.

Key Capabilities/Experience

• Good knowledge of observability and monitoring tools like Grafana, Kibana, Loki, Tempo and Prometheus
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Excellent problem-solving skills and ability to work independently in a fast-paced environment.
• Agile / Scrum methodologies
• CI / CD tooling: Azure DevOps, Git, Ansible
• Issue trackers like ServiceNow or Azure Boards
• Keen on documenting work

Why This Role Matters

As a Senior Java Developer in OMaaP, you:

• Strengthen the reliability and quality of mission‑critical payment systems.
• Elevate engineering culture through leadership, mastery, and continuous learning.
• Embed automation and quality deeply into the SDLC.
• Shape the future of secure, scalable, real‑time payments across Payment & Settlement Services.
• Empower the team by being a go‑to expert in payment domain knowledge.

Minimum Qualifications

• Bachelor’s degree in computer science or related field.
• 3-7+ years of Java engineering experience building distributed backend systems.
• Expertise in Java 21, Spring Boot, REST APIs, microservices.
• Strong experience in automated testing.
• Experience with CI/CD (Azure DevOps, Git, Maven).
• Knowledge of ELKaaS, Prometheus, Grafana, OpenTracing.
• Strong understanding of secure programming principles and experience applying OWASP best practices in enterprise systems.
• Comfortable working in Linux environments and with NoSQL databases.
• Excellent analytical skills and strong ownership mindset.
• Strong communication and leadership skills.

Role Summary

As a DevOps Engineer, you will enable seamless software delivery through end‑to‑end CI/CD practices, infrastructure automation and modern deployment methodologies. You will work closely with development, quality and operations teams to ensure reliable, secure and efficient delivery pipelines. This position requires strong technical expertise, analytical problem‑solving skills and the ability to continuously optimize tooling and processes within a fast‑evolving engineering landscape.

About the Team

You will join the organization, a technology-driven domain focused on building resilient, scalable and customer‑centric solutions. Our teams collaborate across global ING hubs, applying ING’s engineering culture, modern tooling and standardised delivery frameworks. We value ownership, transparency, continuous learning and a mindset of improvement.

Required Skills

About You

• 5+ years of experience as a Software Application Developer and/or DevOps Engineer
• Strong experience with Git and branch strategy design
• Solid experience with CI/CD, Continuous Delivery, Deployment and Agile methodologies
• Hands-on experience with container image deployment & release management using OpenShift
• Excellent written and spoken English
• Familiarity with DevOps processes
• Experience with quality tools such as SonarQube
• Experience with repository management tools

How to Succeed

• Proficiency with automated build and release processes (Maven, MSBuild, Docker, Helm)
• Experience building and packaging .NET, Java, and mobile applications
• Strong scripting capabilities (Python, PowerShell, UNIX Shell, YAML)
• Knowledge of DevSecOps tools (Xray, Fortify)
• Experience with OpenShift, Azure DevOps, SonarQube, JFrog Artifactory, Helm, Istio
• Administration experience with Azure DevOps
• Experience in microservices deployment architectures
• Ability to identify manual onboarding processes and automate them end‑to‑end
• Experience with Helm charts and Service Mesh implementations
• Familiarity with GitOps practices and capability to deploy them

What We Offer

At ING Hubs Türkiye, we create an environment where you can grow, innovate and shape your career. We offer:

• A hybrid working model
• Access to modern technologies and global engineering practices
• An international network of professionals and cross‑country collaboration opportunities
• Strong internal mobility and self‑driven career development paths
• A culture based on knowledge sharing, flexibility and continuous learning
• Welcome Leave: Enjoy 14 days of leave in your first year
• A supportive workplace that values authenticity and individual strengths

How to Apply

Please submit your application via the official ING career site. Select the role and complete your application in Workday.

Equal Employment Opportunity

Don’t meet 100% of the qualifications? Don’t let that hold you back — studies show that women often apply only when they meet all criteria. We encourage you to apply even if you don’t check every box.

Job Application Safety Reminder ⚠️

To protect yourself from fraudulent job offers:

• Apply only via official ING platforms (Workday).
• Emails will only come from @ing.com or @myworkday.com.
• ING will never ask for payments or banking details during recruitment.

ING Hubs Poland is hiring!

We are looking for you, if you:

• You have strong Python skills and a solid software engineering background

• You have experience building microservices and APIs (REST / gRPC), including asynchronous programming

• You design and build distributed, cloud‑based systems, preferably on GCP

• You are familiar with LLMs and agentic AI concepts, including multi‑agent systems and orchestration frameworks

You'll get extra points for:

• Hands‑on experience with agentic frameworks such as ADK, LangChain, LangGraph or CrewAI

• Practical work with LLMs, RAG systems and vector databases (e.g. Gemini, Claude)

• Experience with production‑grade deployments, observability or event‑driven architectures

Your responsibilities:

• Design, build and scale agentic AI solutions from concept to production

• Develop and maintain multi‑agent frameworks and orchestrate interactions between agents

• Collaborate closely with data scientists, product owners and domain experts in a newly formed squad

• Ensure solutions are robust, scalable and production‑ready, following software engineering best practices

Information about the squad:

ING Analytics is building high-scale GenAI solutions to unload and automate business processes workloads.

The role naming convention in the global ING job architecture will be “Engineer III” or "Engineer IV" depends on your experience.

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

Your role and work environment:

We are looking for a talented and enthusiastic IT Risk Expert (second line of defense role) to join our ING Hubs Spain Team.

As an IT Risk Expert, you will sit at the intersection of technology, regulation, and business strategy – helping ING manage information and technology risks at scale across multiple countries. This is not a checkbox compliance role. You will advise senior stakeholders, shape risk decisions, and influence how technology risk is managed across ING.

Your Impact:

You will be part of international Information Risk Management (IRM) team, supporting ING entities across Europe (including Netherlands, Belgium, France, Italy, UK, and WB) and the Global Information & Technology Risk department. Your work directly strengthens ING’s resilience, security posture and regulatory readiness.

You will:

• Act as a trusted IT Risk advisor to IT leaders and business management
• Translate complex technology risks into clear, actionable insights for decision-makers
• Influence how ING designs and operates its Information & Technology Risk framework

Your Key Responsibilities:

• Provide hands-on Information Risk Management (IRM) support to local and global IRM officers and IT stakeholders
• Perform risk analyses, risk papers, and executive-level reporting (strategic and ad-hoc)
• Challenge, review, and improve risk controls through QA reviews and oversight activities
• Participate in, challenge, and periodically report upon the IT risks of key strategic ING programs and projects
• Monitor external/internal developments (regulatory, technological, threat landscape), assess their impact on ING and translate these pro-actively into IRM mission, vision and strategy
• Support the IRM Leadership (Local, Global and Hubs Leads) with research, fact finding, collecting evidence and risk assessments
• Contribute to the development and maintenance of ITR frameworks, standards, procedures, and methodologies
• Support regulatory interactions and follow-ups (e.g ECB, audits, regulatory change initiatives)
• Help design and deliver training and awareness for Non-Financial Risk colleagues

What are we looking for?

We are looking for someone who is confident, analytical, and comfortable challenging the status quo.

You likely have:

• Solid experience in Information/IT Risk Management/Cyber Security, IT Governance, or Technology Risk
• Deep understanding of IT security, risk management processes, Availability, Integrity, and Confidentiality of information and systems
• Experience advising stakeholders on complex risk topics
• Strong analytical and writing skills – you can turn complexity into clarity
• Knowledge of GRC frameworks and compliance standards (ISO/IEC 27001, NIST CSF, NIS2, SOC ½)
• A proactive mindset: you don’t just identify risks; you help solve them
• The confidence to challenge risk decisions constructively - You are able to deal with and advise on complex and difficult matters that are a major concern to senior management of ING Bank and its branches
• Proven stakeholder management and engagement skills
• Good presentation skills

You will get extra points for:

• Certifications such as CISM, CRISC, CISA or equivalent
• Data analytics and PowerBI skills are a plus
• Experience with DORA, EU AI Act

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we’ll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us!

Discover ING Hubs Spain

We’re building something exciting—and we want you to be part of it.

ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes us different?

We have a tech-first mindset: We’re not just a bank—we’re a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology.

We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.

#LI-DNI

Job Description:

• Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.  
• Interact with ING’s clients through chat (live or otherwise), voice or video calls, email, messaging, and other communication channels, as may be assigned. These clients have questions and concerns about, among others, their daily banking products – ex. payments, cards, online banking.
• Operationally process customer requests in our systems, considering applicable legislation and regulations. Manage end-to-end execution of client requests and complaint resolution actions, including identifying and correcting system-generated responses, as needed.
• Understand what information or support is needed to provide excellent and efficient service.
• Proactive in cross-skilling initiatives within the organization. Able to learn multiple processes and can be assigned to various channels according to business needs. Is flexible and agile to switch between channels as required.
• Adhere to risk and compliance processes.  
• Report deviations to the appropriate person/body. Understand the mission and vision of the company and integrate this in day-to-day activities or as input for projects. Act in line with ING rules and policies. 
• Help the team and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with complex and other relevant issues. 
• Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Take immediate, decisive, and independent action to resolve issues or problems. Persist as needed. Quickly and consistently identify and pursue beneficial new opportunities. 
• Build partnerships and work collaboratively with others to meet shared objectives. Readily involve others to accomplish goals; communicate effectively and share information; discourage "us versus them" thinking; show appreciation for others' ideas and input. 
• Work with minimum supervision and provide technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. 
• Perform other tasks as may be assigned.

Your role and work environment:

We are looking for a talented and enthusiastic Digital Business Expert to join our Pay with Cash Squad within the Daily Banking & Savings Tribe.

This role plays a key part in shaping ING’s ATM strategy, ensuring that customers’ cash needs are met while delivering outstanding customer experience and maintaining strict cost efficiency. You will work at the intersection of business strategy, customer insights, partner management and data-driven decision making.

The team is responsible for defining and executing long term strategy considering market trends, closely monitoring customer behaviors and partner performance, and translating insights into concrete actions together with Data Analytics, Marketing and Customer Interaction teams.

We work in an agile environment, where collaboration, ownership and a strong make it happen mindset are essential. You will interact with multiple internal and external stakeholders, all of them critical to the success of the business.

Your key responsibilities:

As a Digital Business Expert of Pay with Cash squad you will:

• Lead and manage complex initiatives and projects involving internal and external stakeholders, working with challenging objectives and tight deadlines.
• Analyze customer behaviour and consumption trends related to cash and ATMs, identifying patterns, opportunities and risks across different networks.
• Build and maintain robust business cases, assessing financial impact, customer value and strategic alignment to support decision-making.
• Continuously monitor financial drivers, evaluating their impact on the Dynamic Plan and proposing corrective or optimization actions.
• Contribute to business and network strategy, ensuring optimal ATM coverage and location, and proactively proposing changes when needed.
• Design and drive customer communication strategies, in close collaboration with Marketing and Customer Interaction teams, to guide customers towards the most convenient ATM solutions (for both customers and ING).
• Own and develop relationships with external partners, ensuring effective governance, performance monitoring and smooth day-to-day collaboration.
• Ensure operational and financial risk is properly managed, in line with internal policies and external regulatory frameworks.
• Actively manage the Voice of the Customer, turning insights into concrete improvements that increase customer satisfaction and loyalty.
• Contribute directly to the business strategy, with a role that has visible impact on results and long-term positioning.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• Proven experience in project and stakeholder management, ideally in complex environments with demanding goals and deadlines.
• Strong ability to develop and defend business cases, combining financial analysis with strategic and customer perspectives.
• Solid customer-centric mindset, with experience analyzing customer trends, behaviors and usage patterns.
• Professional experience in similar roles, preferably managing products such as ATMs, cards and/or cash-related services.
• Strong analytical skills, with advanced knowledge of Excel, Power BI and/or MicroStrategy.
• Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders.
• High adaptability to changing environments and priorities.
• Attention to detail combined with a holistic, strategic view of the business.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
• Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.

________________________________________________________

En ING estamos buscando Digital Business Expert para ATM’s

Tu rol y tu entorno de trabajo:

Estamos buscando una persona Digital Business Expert con talento y entusiasmo para unirse a nuestra Pay with Cash Squad dentro de la Daily Banking & Savings Tribe.

Este rol desempeña un papel clave en la definición de la estrategia de ATM’s de ING, asegurando que se cubran las necesidades de efectivo de la clientela, al mismo tiempo que se ofrece una experiencia de cliente excelente y se mantiene una estricta eficiencia de costes. Trabajarás en la intersección entre la estrategia de negocio, el conocimiento del cliente, la gestión de partners y la toma de decisiones basada en datos.
El equipo es responsable de definir y ejecutar la estrategia a largo plazo teniendo en cuenta las tendencias de mercado, monitorizando de cerca los comportamientos de la clientela y el rendimiento de los partners, y transformando los insights en acciones concretas junto con los equipos de Data Analytics, Marketing y Customer Interaction.
Trabajamos en un entorno agile, donde la colaboración, el sentido de la responsabilidad y una fuerte mentalidad de make it happen son esenciales. Interactuarás con múltiples stakeholders internos y externos, todos ellos críticos para el éxito del negocio.

Tus principales responsabilidades:

Como Digital Business Expert de la Pay with Cash Squad, deberás:

• Liderar y gestionar iniciativas y proyectos complejos que involucren a stakeholders internos y externos, trabajando con objetivos exigentes y plazos ajustados.
• Analizar el comportamiento de la clientela y las tendencias de consumo relacionadas con el efectivo y los ATM’s, identificando patrones, oportunidades y riesgos en las distintas redes.
• Construir y mantener business cases sólidos, evaluando el impacto financiero, el valor para la clientela y la alineación estratégica para apoyar la toma de decisiones.
• Monitorizar de forma continua los drivers financieros, evaluando su impacto en el Dynamic Plan y proponiendo acciones correctivas u optimizaciones.
• Contribuir a la estrategia de negocio y de red, asegurando una cobertura y localización óptimas de los ATM’s, y proponiendo de forma proactiva cambios cuando sea necesario.
• Diseñar e impulsar estrategias de comunicación con la clientela, en estrecha colaboración con los equipos de Marketing y Customer Interaction, para guiar a las personas usuarias hacia las soluciones de ATM más convenientes (tanto para la clientela como para ING).
• Ser responsable y desarrollar las relaciones con partners externos, garantizando una gobernanza eficaz, el seguimiento del rendimiento y una colaboración fluida en el día a día.
• Asegurar que el riesgo operativo y financiero se gestiona adecuadamente, en línea con las políticas internas y los marcos regulatorios externos.
• Gestionar activamente la Voice of the Customer, transformando los insights en mejoras concretas que incrementen la satisfacción y la fidelización de la clientela.
• Contribuir directamente a la estrategia de negocio, en un rol con impacto visible en los resultados y en el posicionamiento a largo plazo.

¿Qué estamos buscando?

¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para este rol. Y si encajas… ¡no dudes en inscribirte!

• Experiencia demostrada en gestión de proyectos y de stakeholders, idealmente en entornos complejos con objetivos y plazos exigentes.
• Fuerte capacidad para desarrollar y defender business cases, combinando análisis financiero con perspectivas estratégicas y de cliente.
• Sólida mentalidad customer-centric, con experiencia en el análisis de tendencias, comportamientos y patrones de uso de la clientela.
• Experiencia profesional en roles similares, preferiblemente gestionando productos como ATM’s, tarjetas y/o servicios relacionados con el efectivo.
• Fuertes capacidades analíticas, con conocimientos avanzados de Excel, Power BI y/o MicroStrategy.
• Excelentes habilidades de comunicación en inglés y español, con capacidad para influir y alinear a stakeholders diversos.
• Alta adaptabilidad a entornos y prioridades cambiantes.
• Atención al detalle combinada con una visión holística y estratégica del negocio.

¿Qué ofrecemos?

El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero… ¿qué hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.

¡Descubre lo que te está esperando!

Sé flexible, my friend

Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestras personas clientas como de nuestras personas colaboradoras, decidís conjuntamente qué días trabajas desde casa y qué días vienes a ING MAD para dar tu mejor versión. A tu manera.

Tarjeta restaurante.

Para que pensar qué comer no te quite tiempo ni te genere antojos. 

Nuestra casa será tu hogar.

En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro medico.

Para ti y toda tu familia (cónyuge/pareja e hijas e hijos).

Seguro de vida.

Te ayudamos a proteger lo que más te importa.

Retribución flexible

Además, disfrutarás de nuestro modelo de retribución flexible, a través del cual, de una forma fiscalmente más ventajosa, podrás acceder a otros servicios como guardería, abono transporte, ayudas a la formación…

Servicio de lanzadera gratuito en la empresa

No importa dónde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cómodamente a nuestra oficina de ING en Madrid.

Beneficios bancarios

Préstamos especiales con condiciones más beneficiosas.

Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.

¡Y podrás beneficiarte de nuestro plan de pensiones después de 1 mes con nosotras y nosotros!

Más vitalidad y más sentimiento de pertenencia

Cuidado 360º de la persona empleada (físico, mental, conexión social y propósito).
Servicio de fisioterapia en las oficinas.
Clínicas con deportistas profesionales de primer nivel mundial.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
Programa de trabajo remoto internacional.

Conócenos

Somos un equipo de más de 1.800 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para sí mismas, proporcionándoles las herramientas que necesitan para llegar donde quieren.

Un banco 100 % digital, donde la tecnología, la innovación, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologías agile.

Y aunque estamos en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países.

Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

 
Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para nosotras y nosotros, pero también acompañamos a nuestras personas clientas cuando deciden emprenderlo.

Hacer que las cosas sucedan, ayudar a que otras personas tengan éxito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar… ¡estamos deseando conocerte!

En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial — y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo.

Job Application Safety Reminder

Estamos detectando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar en posiciones de ING:

• Inscríbete solo a través de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como su sistema interno de reclutamiento. Las candidaturas deben enviarse únicamente a través de nuestro sitio oficial de carreras o mediante ofertas de empleo de ING en LinkedIn.
• Revisa cuidadosamente el remitente del correo electrónico: Las comunicaciones legítimas siempre procederán de @ing.com y/o @myworkday.com.
• Nunca se solicitarán pagos ni datos bancarios: Si alguien te pide esta información, se trata de un fraude.

Para nuestra oficina de Madrid estamos buscando a un gestor/a temporal con jornada completa y horario Lunes a Jueves 10:30 h a 19:30 h; Viernes de 08:00 a 15:00 y sábados voluntarios.

Misión:

Gestionar las interacciones de los clientes en la oficina durante su visita de cara a cumplir con la estrategia marcada por el banco y el canal.

Buscarán satisfacer las necesidades operativas o comerciales del cliente, proporcionando una sobresaliente experiencia de cliente y garantizando que dicha acción se realice conforme a los parámetros establecidos.

 Funciones:

1. Informar a los clientes o prospectos de nuestra oferta de productos con el fin de que éstos elijan los que más se adapten a sus necesidades financieras. Buscar proactivamente oportunidades de venta cruzada basadas en dichas necesidades. Cumplimiento de los objetivos comerciales fijados (Acción comercial).

2. Dar solución a los problemas planteados u operaciones demandadas de la manera más eficaz y satisfactoria buscando siempre altos estándares en experiencia de Cliente.

3. Ejecutar aquellas operaciones o acciones requeridas por el cliente conforme a los procedimientos existentes, normas de auditoría interna y seguridad (Ejecución de Procedimientos y Operativa).

4. Demostrar conocimientos en productos y campañas del banco, así como del mercado y competencia. Conocer el funcionamiento y operativa de otros canales del banco con los que se tenga relación directa (Conocimientos y Formación).

5. Compartir con su responsable, y el canal, toda información relevante de clientes o procesos que pueda recabar durante la realización de su trabajo de atención a clientes para ayudar a mejorar al banco.

Requisitos

• Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE) + Certificación oficial MIFID (valorable) + Certificado LCI.
• Experiencia mínima de 6 meses en Atención al cliente en el sector bancario y de prestación de servicios para el asesoramiento financiero.
• Operativa bancaria, productos financieros y técnicas de venta

Join ING Retail Tech PH as a Backend Engineer where you will be part of a cross-functional team of talented individuals. Together, your team will work with the latest technologies to innovate and develop solutions. You will report to a Team Lead who will guide your professional development and help you reach your full potential.

Key Responsibilities

·      Develop and maintain reliable applications

·      Write automated tests

·      Setup CI/CD pipelines

·      Adopt a DevOps and Agile mindset

·      Collaborate with a cross-functional team to define and design features

·      Incorporate security best practices into all stages of the development

·      Contribute to the team’s growth through mentorship and technical interview participation

·      Continuously learn and stay updated with the latest technologies and industry trends

Key Capabilities/Experience

·      Proven track-record of building backend solutions, including implementing RESTful APIs, interfacing with databases, and integrating with messaging services, using a modern tech stack

·      Strong fundamentals in software development, including proficiency in OOP, functional programming, design patterns, concurrency, and TDD

·      Experience with CI/CD pipelines and test automation

·      Experience working in Agile, collaborating with teams, and demonstrating adaptability in a multicultural environment

·      Willingness to learn cloud technologies, microservices architecture, and IT risk

Minimum Qualifications

Must Have

·      Proficiency in Java 8 or higher, Java 11 or higher is preferred

·      Competency in Spring and Spring boot

·      Experience in code versioning tools, preferably Git

·      Experience in Test Automation (JUnit, Mockito, etc.)

·      Working knowledge in RESTful API Development

·      Effective Communication

Good to Have

·      Experience with database technologies such as SQL, JPA, Hibernate, etc.

·      Working knowledge in Microservices Architecture, Containerization, and Orchestration

·      Experience with CI/CD platforms, preferably Azure DevOps, and build tools such as Maven

·      An Agile mindset

We are looking for you, if you:

• Have extensive experience building and managing Kubernetes clusters
• Have worked with PaaS
• Understand CI/CD principles and practices
• Have experience with Portworx or Minio

English level B2/C1

You'll get extra points for:

• Knowledge of software designed storage
• Experience with Azure DevOps
• Experience with networking technologies
• Have hands-on experience with Red Hat Enterprise Linux (RHEL) administration
• Have experience in Go programming for API development and maintenance

Your responsibilities:

• As DevOps engineer, working on Product backlog and refining features for current and new platforms.
• Building integrations of various Infra systems to help end-to-end Customer journeys.

• Manage, maintain and improve existing platforms in a GitOps way of working
• Deployment and management of applications on OpenShift
• Collaborate with development teams to understand needs/provide enablement and drive adoption of best practices;

• Provide 24x7 coverage (weekends and evenings) for standby duty on a rotational basis with other team members.

Information about squad:

You will join a international team of young and experienced engineers who builds new and manages existing kubernetes clusters that offer block and object based storage as a platform.

The role naming convention in the global ING job architecture will be “Engineer IV”.

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

As an IT Integrator, you will be a key player in the cooperation between IT and Business stakeholders. You drive to make complex changes happen within and across Tribes. Your holistic view as well as your knowledge of both Business and IT are crucial in translating business requirements into business value. You align between squads – from the same or different Tribe(s) – and other parts of the organization and manage dependencies.

Key Responsibilities

·      Interpretation of business rules and functional and non-functional requirements to define technical specifications based on an architectural design provided in terms of interaction among systems, data exchange, transformations following a specific design methodology

·      Participates and cooperates in shaping activities, participates in feasibility analyses for new or upgraded initiatives (Epic and User Story) assessing the impacts for IT as well as participating and supporting developers in the development phase

·      Performs detailed, functional and technical analysis/design

·      Test support and problem determination

·      Collaborates in defining new suppliers and contractual requirements

·      Breaks down requirements and technical solution into appropriate section (User Story) examining costs, benefits and risks of various options before selecting an approach; explanation/justification of decisions in a logical and systematic manner

·      Conducts code reviews and provide constructive feedback to team members

·      Optimizes application performance for maximum speed and scalability.

Key Capabilities/Experience

·      4+ years of experience in software development projects preferably in Agile methodology

·      Experience in designing backend solutions and developing container based backend applications

o   Java + Spring Boot is not required, but nice to have

·      Experience in any of the following Frontend development technologies:

o   Android – Kotlin

o   iOS – Swift

o   Web - Lit, React, Vue, Angular, Svelte

·      Experience in the same role in a complex environment with 24/7 service availability

·      Excellent knowledge of the existing IT architecture (for the relevant domain) and technical flows

Minimum Qualifications

·      Problem solving skills to find creative ways of driving progress and removing impediments

·      Analytic skills for creating end-to-end solutions

·      A team player mindset, with a 'make it happen' mentality, eager to learn and the ability to coach others

·      Good communication skills in English, strong communication and presentation skills (telling – selling) across different skill and seniority levels

·      Main areas of knowledge:

o   Microservices architecture and domain design model

o   Advanced experience in REST & SOAP application consuming

o   Technology landscape (application level) of the relevant domain

o   DBMS and SQL (e.g., Oracle, PL/ SQL)

o   JUnit testing, test driven development and Spring integration testing

o   UML standards

o   Agile paradigm

o   Scrum

About the Role

As a Customer Journey Expert, you will design, optimize, and orchestrate seamless end‑to‑end customer experiences that reduce friction, enhance product engagement, and deliver meaningful value. You will partner across Product, UX, Business and Operations to deeply understand customer behavior and translate insights into improvements across the customer lifecycle. This role requires a strong blend of product mindset, customer empathy, technical fluency (including understanding architecture and APIs), and data‑driven decision making.

As a Product Owner you act as the bridge between business goals and technical execution, align priorities and the backlog with stakeholders, ensuring solutions are feasible, scalable, secure, and fully aligned with ING’s strategy

What You’ll Do

1. Customer Journey Design & Mapping

• Design and optimize end‑to‑end customer journeys by translating pain points into actionable, future‑state designs and clear blueprints that enable frictionless, customer‑centric onboarding, engagement, adoption, support, and retention.
• Translate customer pain points into actionable future‑state journey designs aligned with principles of customer centricity and frictionless banking.

2. Cross‑Functional Collaboration

• Partner with Product and Engineering to embed customer insights into product roadmaps and platform capabilities.
• Work in a bus-dev-ops environment with colleagues with different IT skills and translate requirements into proposed solutions to make sure IT-development can be properly done.
• Proactively collaborating with other squads - in and outside the area - to develop enhancements and improve our internal refinement process reinforcing a culture of honesty, prudence, and responsibility.
• Maintain good relations with stakeholders within and outside our tribe, and cross border

3. Technical Collaboration

• Ability to understand high‑level system architecture diagrams (microservices, event‑driven systems, integration layers) and how changes in systems impact customer journeys, SLAs, and operational processes.
• Familiarity with how backend systems, channels, and data flows interact to deliver customer experiences.
• Familiarity with modern digital platforms, workflow engines, or customer‑engagement tools.
• Ability to interpret logs, dashboards, or event data when investigating customer issues.

4. Delivery & Implementation

• Support the rollout of journey improvements, automation, and end‑to‑end digital workflows with full documentation.
• Work as part of a Squad, contributing to sprint planning, refinement, and delivery in close collaboration with IT, Data, Operations, and Risk.
• Ensure journey improvements comply with Non‑Financial Risk (NFR), RCSA, IT risk, and regulatory standards.

Who are you?

• You are results-driven and decisive. You take ownership, follow through, and make things happen. Decisiveness is one of your key strengths.
• You step up, even outside your comfort zone. You’re not afraid to tackle challenges head-on, demonstrating resilience and a strong sense of responsibility.
• You know how to structure projects, you understand where to start and are able to implement changes successfully end to end.
• You have an eye for organizational sensitivity, you are able to understand what the different interests are, can relate things to each other and are able to manage them.
• You speak up and advocate for our interests - even when they conflict with others—and you’re not afraid to initiate difficult but necessary conversations.

Required Skills & Qualifications

• Ability to bridge business and IT, translating user needs into technical requirements.
• 3–7+ years of experience in Customer Experience, Service Design, Product, CX Strategy, or related fields.
• Strong experience with journey mapping, design thinking, and customer research.
• Solid analytical capabilities and familiarity with analytics or CX tools.
• Excellent communication, facilitation, and stakeholder‑management skills.
• A customer‑obsessed mindset guided by integrity, responsibility, and collaboration—core cultural values.
• Ability to read and interpret architectural diagrams, systems workflows, and technical specifications.
• Strong API literacy and familiarity with API‑based platforms, integration patterns, and microservice architecture.

Nice‑to‑Have

• Experience with customer engagement or communication platforms (e.g., Twilio, Segment, or similar).
• Familiarity with workflow automation tools, IAM systems, or data‑driven platforms.
• Background in financial services, regulated industries, or large enterprise environments.
• Understanding of DevOps practices, CI/CD pipelines, or cloud environments.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

• As a DevOps engineer, you will be part of a cross-functional team to deliver robust and efficient engineering practice directed by business constraints while respecting controls. The role requires active collaboration with the developers, stakeholders, architects, and teams outside your area. You are also expected to report to your chapter lead and embody the orange behavior.
• As a DevOps engineer, you will be working with different teams across different ING sites, bridging the time difference between time zones. Acting as a DevOps extension for different teams.

Key Responsibilities

• Provide DevOps/SRE coverage for the Manila timezone, bridging global support windows and ensuring continuous system reliability and monitoring
• Own production deployments, release coordination, and rollbacks
• Monitor and proactively manage production stability and risks
• Lead incident handling during support windows and critical outages
• Perform root cause analysis and implement preventative fixes
• Improve monitoring, alerts, and runbooks to reduce incident impact
• Automate recurring operational and support tasks
• Coordinate closely with development and platform teams
• Support and mentor junior engineers
• Ensure service levels for availability, performance, and security

Key Capabilities/Experience

• At least five (3) years relevant experience on the DevOps practices including but not limited to:
  • Application/Software production support and/or development
  • Systems monitoring and alerting
  • Change management
  • Automating software development processes
  • System design, setup, configuration, and maintenance in public and private cloud
• Experience in delivering mission critical systems
• Experience in mentoring other engineers
• Experience in incident management
• Strong problem-solving and analytical capabilities
• High communication skills (Written and Oral)
• Cultural Adaptability

Minimum Qualifications

• CI/CD pipeline design and implementation (Azure DevOps, Jenkins, or equivalent)
• Infrastructure as Code and configuration management
• Systems and Linux administration
• Monitoring and observability using tools like ELK, Prometheus, and Grafana
• Automation and scripting (Bash, Python, PowerShell, or equivalent)
• Source control with Git, including branching and versioning strategies
• Solid understanding of microservices, APIs, distributed systems, and networking
• Lifecycle management, vulnerability management, and basic security practices
• Strong debugging, troubleshooting, analytical, and problem‑solving skills
• Clear communication and ability to work effectively in cross‑cultural teams
• Proactive, hands‑on mindset with the ability to work independently in a fast‑paced environment
• Willingness to take ownership, support delivery when needed, and participate in engagement initiatives

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

PSS is responsible for providing standardized payments and settlements services around to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

If you want to work at a place where we believe that you can live by the Agile manifesto practicing agile; where we find that the problem chooses the framework/technology and not the other way around; where we are committed to fostering a proper engineering culture and building a high-productivity team of smart DevOps engineers with the getting-things done, please read on.

You will focus predominantly on the development and extension of the platform of the existing payment engine, APIs and microservices. These applications are written using Java, Spring frameworks (e.g., JPA, JMS, Streaming, Batch, etc.) and deployed via Azure DevOps pipeline.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks:

• Responsibility for the full the stack/platform on Development, Test, Acceptance and Production environments. You automate relentlessly: Regression Testing (Functional, Performance, Security), Deployments, and Operations (Data Center failover, Backups/Restore, Security Monitoring, full stack monitoring);
• You take ownership of life cycle management of all components (O.S., Middleware, Database) as well as security (interface encryption certificates, user access, vulnerability analysis and patching);
• As part of the Squad you work in an Agile/Scrum way, on the backlog prioritized by a Technical Product Owner, and you demo your features to the Capability Squads that you work with;
• Improve application monitoring using the correct and agreed event alerts (Grafana, Prometheus, Log4all);
• Support in performing High Availability and Disaster Recovery tests;
• Implement and work with the latest tooling with a strong focus on performance, stability and security;
• Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more;
• Understand the root cause for a problem or existing gap for an enhancement and propose a viable solution for it;
• Take ownership of issues and improvements, seeing them through to completion, providing comprehensive handover as required;
• You assist with technical specifications for change requests and user stories;
• Analyze requirements and define their applicability inside the technical environment;
• Work on technical improvements (automation, monitoring, setting up environments, Azure DevOps pipelines);
• Continuous deployment and delivery using Azure DevOps;
• IT Risk & security controls need to be put in place and accurately documented, for this you will need to get familiar and keep up to date with the ING Information Security Management Policy;
• Comply with all internal guidelines, timely completion all mandatory training and always safeguard the integrity and reputation of ING;
• Occasional travel abroad (Amsterdam).

What you’ll bring to the team

• 5+ years’ experience in a DevOps role;
• Hands on experience with at least one automation tool (Ansible, Chef, Salt, Terraform, etc);
• Cloud Platforms: Experience with Azure DevOPS or Google Cloud;
• Monitoring & Logging: Familiarity with Prometheus, Grafana, ELK stack, or similar tools;
• You are highly knowledgeable on Red Hat operating systems and networking. Solid experience in clustered environments, managing servers and troubleshooting;
• Experience with CI/CD tooling (such as: Azure Devops, Git, Sonar, Checkmarx);
• Experience with at least one virtualization - and/or containerization technologies; VMWare, Openstack, Docker, Kubernetes, Openshift;
• Ability to automate release processes and operations using e.g. Python, Shell, Ansible;
• Passion for technology, drive for continuous improvement and using your creativity to achieve this;
• Strong analytical skills, proactivity and willingness to share knowledge with others;
• Ability and agility to organize and motivate others to improve themselves;
• Very good soft skills (communicative, friendly, curious, etc);
• General knowledge about REST APIs.

Nice to have:

• Basic knowledge about the Springboot framework;
• Low latency infrastructural stack knowledge;
• Security and IT Risk (SOX, vulnerability management);
• Oracle databases;
• Foreign languages: English (advanced).

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).  

About ING

ING is a global financial institution with a strong European heritage and an expanding presence in the Americas. In the region, ING’s Wholesale Banking business provides a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

At ING, individuality is valued and encouraged. We foster a culture that is professional, inclusive, and supportive, where people are empowered to take ownership, think critically, and continuously improve how we work. With our global footprint and collaborative environment, ING offers meaningful opportunities to develop expertise, broaden perspectives, and build a long‑term career.

ING Americas follows a hybrid working model, offering a combination of in‑office and remote work, with arrangements varying by business area.

Sound like a place where you could do your best work? We would be pleased to hear from you.

About the position:

The Audit Associate role in Corporate Audit Services (CAS) Americas supports the execution of risk‑based internal audits across ING’s U.S. Financial Markets activities and supporting value chain. This position plays an active role in delivering high‑quality, independent assurance over governance, risk management, and internal controls, in line with regulatory expectations and ING standards.

Audit Associates are expected to exercise professional judgment, assess complex processes, and engage directly with stakeholders, including senior management. The role offers hands‑on exposure to Financial Markets businesses, regulatory topics, and front‑to‑back processes, while operating within a highly regarded global internal audit function.

This position is well‑suited for professionals with several years of banking or audit experience who are looking to deepen their technical expertise, expand their understanding of financial markets and regulation, and take on increasing responsibility within a strong control environment.

About the department

Corporate Audit Services (CAS) is ING Group’s global internal audit function, headquartered in Amsterdam, and operates in accordance with the Institute of Internal Auditors’ standards. CAS is recognized for its strong professional expertise, independence, and collaborative approach.

CAS Americas, based in New York, is responsible for delivering internal audits across ING’s Wholesale Banking operations in the Americas, including the U.S. and Mexico. Audits are performed by small, specialized teams, allowing for meaningful responsibility, close collaboration, and direct interaction with stakeholders. The function operates in a hybrid working model.

Responsibilities

• Plan, execute, and report on risk‑based audit engagements, either independently or as part of a small audit team.
• Assess the design and operating effectiveness of governance, risk management, and internal controls, with particular focus on Financial Markets activities.
• Identify, analyze, and clearly articulate audit findings and conclusions, and discuss them constructively with stakeholders.
• Contribute to continuous monitoring activities, thematic reviews, and the validation and closure of audit issues.
• Stay current on regulatory, market, and risk developments relevant to the business, and reflect these in audit scoping and assessments.
• Review audit work and provide on‑the‑job coaching to less experienced team members, supporting their professional development.
• Build and maintain effective working relationships across the organization while preserving independence and objectivity.

Qualifications and Competencies

• Qualifications: Academic degree in Finance, Economics, Accounting, or a related field.
• Professional certification (CPA, CIA, CISA, FRM, CFA, or similar), or a willingness to pursue one.
• Experience: Approximately 3–6 years of relevant experience in banking, internal audit, external audit, or internal control, preferably within a Financial Markets or regulated environment.
• Competencies:
  • Ability to independently plan and execute complex audit assignments, including scoping, risk assessment, and issue analysis.
  • Strong analytical and critical‑thinking skills, with the ability to translate detailed analysis into clear conclusions.
  • Sound understanding of regulatory expectations and control frameworks applicable to financial institutions.
  • Effective communication skills, with the confidence to engage stakeholders at different levels of the organization.
  • Strong project management skills, including the ability to manage timelines and competing priorities.
  • Professional maturity, organizational sensitivity, and the ability to challenge constructively and manage disagreement.
  • Collaborative team player with experience working in diverse and multicultural environments.

Salary Range $85,000-$140,000

The salary range listed reflects base salary only. This role is eligible for participation in a discretionary bonus program.

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

Responsibilities

• Design, architect and maintain secure data platform with focus on optimal data warehousing and modelling, data processing and storage
• Assess and work with the right infrastructure and data technologies based on stakeholder requirements, ensuring highly available and scalable data capabilities
• Implement and maintain optimized workflows, ETL / ELT processes, and pipelines
• Produce visualization and insights on ingested data and be able to communicate results with non-technical stakeholders
• Work with colleagues such as Product Owner, Data Analysts, Software Engineers, and tech leads on implementing solutions involving end to end data ingestion, storage, and consumption

Qualifications

• Proficiency and experience in programming languages such as Python
• Expertise in SQL / RDBMS and NoSQL databases
• Extensive experience in design and implementation of data warehousing and data handling processes (ingestion, transformation, modelling, and storage). Experience with MS SQL / SQL Server , Oracle Databases
• Expertise in cloud platforms and technologies. Experience with Azure and its products such is a plus.
• Expertise in cloud platforms and technologies (Azure, AWS, GCP) is a plus but not required 
• Experience with streaming platform setup and consumption such as Kafka, Flink 
• Experience with consumption from other storages for streaming such as S3, Spark 
• Experience in containers and container orchestration platforms such as Docker and Kubernetes 
• Experience in CI / CD and Devops, scripting languages such as shell and automation  
• Experience with software quality and data pipeline testing
• ETL concepts and tools. 
• Preferably a degree in the related fields of Computer Science
• Strong problem solving and solutions engineering mindset
• Experience in working and coordinating remotely

The expected salary for this position: 22 700 - 35 000 PLN gross

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you, if you:

• have strong analytical mindset combined with pragmatism,
• have at least 7 years of work experience in IT security, including a minimum of 3 years in a security architecture role,
• have previous experience in the financial services sector or other highly regulated environments,
• have strong understanding of the Security Monitoring Technology Landscape (SIEM, SOAR, UEBA, NDR, EDR/XDR), with hands-on design and implementation experience
• have good understanding of Artificial Intelligence concepts and the practical applications of AI/ML in the modern SOC,
• are able to interpret regulatory and compliance requirements,
• have good understanding of risk management principles and experience in conducting and supporting risk assessments,
• are able to integrate security tooling across network, endpoint, cloud and identity layers,
• have end‑to‑end security architecture perspective (prevent → detect → respond → recover),
• are able to write security architecture documentation and present to both technical and non-technical stakeholders,
• can focus on detection quality and business relevance, not tool‑driven security ,
• are certified in architecture and security (TOGAF or  ArchiMate or SABSA  and CISSP or CISA or CISM).

English level – C1

You'll get extra points for:

• experience with Cloud and SaaS monitoring (Azure, GCP).

Your responsibilities:

• translates business strategy into architecture designs,
• provide short-term and long-term architectures,
• aligns roadmaps with architecture designs,
• actively monitors market trends and matures architecture designs based on industry best practices,
• acts as a bridge between security operations, enterprise architecture, and senior stakeholders.

Information about the squad:

As a Enterprise Security Architect  with a strong focus on security monitoring, threat detection, and incident response, you will be responsible for designing and developing security detection and response capabilities in complex enterprise environments.
You will shape and improve the technical architecture of SOC capabilities, ensuring high detection quality, effective response mechanisms, and alignment with regulatory and business requirements.

The team works in multidisciplinary, international security  architecture center of expertise, focusing on developing, and maturing security capabilities to better protect the Bank and it's customers.

In the global ING job architecture, the role is named “Architect IV” or “Architect V”.

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

The Data Engineer engages in data design, analysis and development, providing insights and identifying opportunities for improvement. Business and systems analysis, development and testing, combined with business risk assessments and data quality monitoring are also components of the role. The role is responsible for ensuring that the Business Reporting programs and processes are kept up-to-date, and that new and modified programs are delivered as needed. The Data Engineer is also responsible for designing and enhancing the Business Objects and Tableau Reports used in the Data warehouse environment. This provides the organization with a best practice analytical platform to make effective, fact based decisions. Data Engineer also plays a critical role in supporting the SAS application used for Data Analytics by Business. The Data Engineer will also be responsible for coaching and mentoring less experienced team members to build their capability.

Key Responsibilities

• Collaborate with the Business to fully understand business requirements.
• Provide ETL solutions that support Business Information requirements in Informatica.
• Design and develop modern data processes using Informatica to ING’s standards.
• Analyze source systems to identify appropriate sources of data.
• Identify and resolve data quality issues.
• Identify opportunities to value-add to source system data.
• Estimate effort involved in work tasks.
• Implement and enhance automation processes.
• Design solutions that are in keeping with ING’s data mesh architecture.
• Improve system performance by tuning and optimizing the platform and platform workloads.
• Use components of the Project Life Cycle to enhance quality in areas of Documentation, Standards, Formal and informal code reviews – as either reviewer or author.
• Work to project plans and schedules.
• Re-use components whenever possible.
• Promoting ‘Best Practice’ ethos.

Key Capabilities/Experience

• Advanced knowledge of a modern data application.
• Experience creating data integration solutions.
• Strong knowledge in Informatica Power Center and related products.
• Experience in Logical and Physical Data Modelling, including dimensional, relational, and flat-file data structures.
• Fluent in Kimball or Inmon Datawarehouse modelling techniques.
• Fluent in SQL.
• Relational database experience (preferably MS SQL Server).
• Business Objects including universe design desirable
• SAS Enterprise experience desirable.
• Experience with Visualization Tools like Qlik or Tableau.
• Experience in Agile and Waterfall methodology.
• Big Data experience desirable.

Minimum Qualifications

• 3+ years experience in Data warehousing or related function.
• 2+ years experience as a Data Integration Expert.
• 1+ End to End BI Project Delivery experience.
• Financial services industry experience highly regarded.
• Agile in large organizations.
• Continuous Delivery / DevOps.

You will support, advise and challenge senior Risk Management and Model Development teams, exercising independent technical judgement on model risk, methodology and supervisory expectations.

The Team

The team is ING’s center of expertise for regulatory credit risk models and on‑site inspections, providing Group‑level oversight of credit risk model strategy across global and local IRB and IFRS 9 models. It coordinates local model development activities across ING, ensuring alignment with Group methodological standards and regulatory requirements.

The team leads on‑site inspections and model investigations, supports senior internal stakeholders with deep subject‑matter expertise, and coordinates technical engagement with the ECB and external auditors.

You will join an experienced international team with diverse backgrounds in credit risk modelling and supervision, working collaboratively on complex regulatory and modelling challenges at Group level.

Roles and Responsibilities

Senior content‑driven expert responsible for Group‑level oversight of regulatory credit risk model changes, supporting, advising and challenging senior Risk Management and Model Development teams on IRB and IFRS 9 models, while exercising independent technical judgement on model risk, methodology and supervisory expectations.

Specific Tasks and Responsibilities

• Oversee changes to regulatory credit risk models and rating systems at Group level, acting as both advisor and controller.

• Perform advisory and quality‑assurance reviews of IMIs and on‑site inspections, including coordination of supervisory submissions, presentations and Q&As.

• Manage senior internal stakeholders across the end‑to‑end credit risk model lifecycle globally, as well as external stakeholders, in particular the ECB and external auditors.

• Represent ING in IMIs, on‑site inspections and regulatory discussions related to credit risk models.

Specific Knowledge and Experience

• Background: You bring a Master’s degree and 6–12 years of experience in credit risk modelling, supervision or closely related fields.

• Credit Risk Modelling: You have broad, hands-on expertise in credit risk modelling, combining strong statistical depth with practical understanding of IRB and IFRS 9 frameworks, policy implications and regulatory context.

• End-to-End Perspective: You understand the full regulatory credit risk model lifecycle and are able to identify, assess and manage model risk at Group level.

• Regulation & Policy: You apply capital requirements regulation, credit risk policies and model risk frameworks with sound judgement, translating regulatory requirements into defensible modelling and governance decisions.

• Quantitative Judgement: You demonstrate strong command of quantitative and statistical concepts relevant to credit risk models, and can critically assess analyses with a clear supervisory and materiality lens.

• Communication: You communicate technical positions clearly and precisely, engage confidently with senior stakeholders and supervisory authorities, and contribute pragmatically to the development of policies and methodologies.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

The Team

Within IRO, the Model Strategy & Monitoring team steers the regulatory model strategy, ensures that group-wide modelling and monitoring methodologies, model life cycle governance and frameworks remain robust and forward-looking, and oversees & controls model use across ING’s global organisation.

As part of this team, the Risk Model Strategy Expert combines deep technical expertise with regulatory judgement and strategic insight. The role provides direct exposure to senior decision-makers and a clear line of sight to balance-sheet and capital steering topics.

What you will do

• Define and evolve the Group-wide strategy for IRB and IFRS 9 models, including regulatory approach, model methodologies and governance.

• Provide authoritative challenge and advice on the use of credit risk models in managing portfolios, capital and balance-sheet dynamics.

• Drive the evolution of model monitoring, focusing on effective decision-making, forward-looking testing approaches and adoption of modern technologies to create actionable insights.

• Identify and assess model risks with a group-level perspective, ensuring that credit risk remains adequately capitalised.

• Translate complex model and risk dynamics into concise, decision-ready insights for senior management.

• Engage senior stakeholders across the end-to-end credit risk model lifecycle.

What you bring

• Master’s degree (or equivalent) in a relevant field

• 10+ years of relevant experience across credit risk modelling, model risk management, policy development or supervision.

• Broad expertise across IRB and IFRS 9 models, quantitative methods and regulatory frameworks.

• Ability to operate confidently at both technical and strategic level, with track record of turning analysis into structural solutions.

• Strong judgement, credibility and communication skills when engaging senior stakeholders on complex topics.   

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

The Mission

ING’s Data, Analytics & AI Platform is responsible for enabling scalable, secure and compliant data processing capabilities across the organization. A key part of this mission is providing reliable data protection services that allow ING teams to safely use sensitive data while meeting regulatory and security requirements.

The Data Masking & Anonymisation team delivers and operates a centralized data masking platform for ING, supporting multiple business lines such as Wholesale Banking, Retail Banking and other domains. The platform is built on eXate, a distributed data privacy platform that embeds centralized controls into data ingestion and distribution. It runs as containerized Spark workloads on Kubernetes in ING’s Private Cloud and is delivered to teams across ING as a managed service.

The team owns the platform end to end, from the Kubernetes-based runtime and containerized Spark execution layer to automation, operational reliability and security controls. Its responsibility is to ensure the platform is stable, scalable, secure and fit for purpose, while continuously improving performance, resilience and operability.

If you are a DevOps or SRE engineer who enjoys working with Kubernetes, containers, distributed compute platforms and production operations, this role offers the opportunity to run a critical Spark-on-Kubernetes platform where reliability, security and engineering quality directly shape how sensitive data is processed safely at scale across ING.

You will be responsible for the operational side of containerized Spark workloads, including driver and executor runtime configuration, pod lifecycle management, scheduling, security hardening, secrets and RBAC integration, observability, log-based troubleshooting, incident response, and performance and capacity optimization in a managed Kubernetes environment.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when it comes to tasks:

• Responsibility for the end‑to‑end Spark execution platform across Development, Test, Acceptance and Production environments, built on Docker containers orchestrated by Kubernetes.

• Take ownership of the Docker image lifecycle for Spark workloads, including building and maintaining Spark driver and executor images, managing runtime and library dependencies and ensuring proper image versioning and optimization.

• Continuous automation of the Spark job lifecycle: container build, configuration, deployment, execution, monitoring and cleanup, including performance, stability and security aspects.

• Drive automation initiatives and Continuous Integration/Continuous Deployment (CI/CD) practices.

• Take ownership of runtime and lifecycle management across all platform components, covering operating systems (RHEL), Docker images, Kubernetes resources and the middleware and storage integrations required by Spark workloads.

• Be responsible for container and platform security, including image hardening and vulnerability scanning, RBAC and service accounts, and certificate and secret management.

• Continuous improvement of Spark job observability using agreed monitoring and alerting standards (Prometheus, Grafana, centralized logging).

• Perform root cause analysis for Spark job failures, container issues or platform gaps and propose pragmatic solutions.

• Work on technical improvements (automation, setting up environments, Azure DevOps pipelines).

• Ensure system security and compliance with ING’s IT risk standards and policies.

• Occasional travel abroad (Amsterdam).

What you’ll bring to the team

• Proven experience in a DevOps or Platform Engineering role.

• Strong hands‑on experience with Apache Spark environments, including configuration and performance tuning.  

• Solid knowledge of containerization technologies, including Docker, Kubernetes, or similar platforms.

• Experience operating Docker + Kubernetes platforms on RHEL based environments.

• Ability to automate release processes and operations using e.g. Python, Shell, Ansible.

• Experience with CI/CD tooling (Azure DevOps, Git or similar).

• Experience with monitoring and logging stacks (Prometheus, Grafana, ELK or similar).

• Good understanding of databases including RDBMS.

• Good communication skills.

Nice to have

• Experience migrating workloads from Cloudera / YARN to containerized Spark.

• Knowledge of S3 object storage.

• Foreign languages: English (advanced).

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).  

Your role and work environment:

We are looking for a talented and enthusiastic Senior Cybersecurity Platform Engineer to join our Team at ING Hubs Spain

Your key responsibilities:

As a Cybersecurity Platform Engineer, you will:

•           Tools maintenance, troubleshooting and development.

•           New solutions implementation and development.

•           Creating and maintaining documentation.

•           Advanced maintenance and development of RHEL and Windows-based infrastructure.

•           Designing and optimizing patch management processes and automation solutions.

•           Creating complex pipelines and integrations within Azure DevOps / Azure environment.

•           Cross-team collaboration with security, networking, architecture, and DevOps teams.

What are we looking for?

Do you want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• You have at least 5 years of engineering experience in IT infrastructure roles,

• You have advanced knowledge of Linux (RHEL) – automation, troubleshooting, performance tuning

• You have at least basic knowledge of Windows Server – Active Directory, Group Policy, automation.

• You have experience with automation tools and technologies (Ansible, PowerShell DSC, Bash/PowerShell scripting).

• You have strong knowledge of Azure and CI/CD practices (Azure DevOps Pipelines, YAML),

• Hands-on experience with EDR solutions, preferably Microsoft Defender for Endpoint.

• Hands-on experience with SIEM platforms (e.g. Splunk, Sentinel, Elastic, ArcSight, Chronicle).

• You are fluent in English both spoken and written (minimum B2),

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we’ll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us!

Discover ING Hubs Spain

We’re building something exciting—and we want you to be part of it.

ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes us different?

We have a tech-first mindset: We’re not just a bank—we’re a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology.

We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.

#LI-DNI

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s COO domain, reporting directly into ING’s Chief Operating Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the ‘SRE Experts’ comes in.

As an SRE Expert, you will play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy, balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking, strong stakeholder alignment, and the ability to collaborate within a distributed team—each member focusing on a specific tribe.

The team of expert leads has no hierarchical structure and reports directly to the IT lead. Each SRE Expert leads a tribe(s) in regards to their SRE practices and implementations. You are participating in Global SRE Guilds and have are responsible for a set of SRE capabilities.

Your day to day
As a SRE Expert you are dedicated to supporting the PSS SRE Team in their SRE objectives. The SRE focus is on creating a reliable and available service for customers. This role holds multiple facets and, dependent on the match with your skills, can entail the following activities:

• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their monitoring and alerting setup;
• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their resilience architectural design;
• Provide knowledge sessions about SRE topics, like SLI/SLO definition and setup, how to perform resilience testing, review DR plans, identify toil etc.;
• Analyze and help support in Root Cause analysis and Post-Mortems, help identify the necessary improvement actions to prevent the incident in the future;
• By (Incident, Problem, Change) data analysis identify structural improvements and advocate them in the organization;
• Provide hands-on support in case application teams are struggling with implementing ING monitoring and alerting standards.
• The SRE Expert role is one that requires flexibility and agility with switching technical expertise’s and communicative skills to facilitate the organization best.
• Contribute to the E&R organisation
• Is part of a Global SRE Guild.

What you'll bring to the team
PSS SRE is looking for a broad skillset for an SRE Expert, comprising of both modern-day and legacy IT stacks. Knowledge of coding, testing and CI/CD standards along with a healthy dose of curiosity is a given in you. You are not afraid of a challenge no matter what the subject is. Impediments are for you to get solved; neglecting them is a direct crime in your book.

Currently we are looking for someone who feels they fit the above description and has an understanding of the below technical skill set.

• Extensive knowledge of Linux (RHEL) or Windows.
• Good Knowledge of SQL and familiarity with RDBMS databases (Oracle, MS SQL) or NoSQL (Cassandra);
• Good knowledge of CI/DC standards (preferably Azure DevOps);
• Extensive knowledge of IT tools for sharing and collaborating.
• Extensive experience with a monolithic application landscape;
• Good knowledge in at least one programming language;
• Good knowledge in Networking and IPV4 and IPV6 stacks
• Must have experience with monitoring and alerting tools (Prometheus, elk, Grafana etc).
• Knowledge of open telemetry is a bonus.
• Familiarity with Site Reliability Engineering (SRE) (concept, SLI, SLO, error budgeting,
• availability reporting)
• Ability to understand Consumers and engineers
• Problem-solving mentality
• Strong voice and healthy scepticism.
• Good knowledge of containers and cloud tooling
• Mentor and coach other SRE Experts in the team.
• Knowledge and experience in using open telemetry
• Good knowledge of IT security principles
• Foreign languages: English (advanced)

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

Please note that only candidates who can provide a valid internship convention with a university will be considered.

Your Mission

Within the “People Services” unit, the HR Operations intern will be entrusted with a variety of operational and administrative tasks related to career management and employee benefits (non-exhaustive list):

• Support the team’s daily activities

• Process and administratively follow up on personnel movements: onboarding, offboarding, transfers, maternity leave, parental leave, special leave

• Manage absences and sick leave

• Ensure personnel files and HR management tools are kept up to date

• Handle communications with various administrative bodies

• Participate in the improvement of HR processes

• Contribute to various HR projects (Examples: improving HR tools and procedures)

• Manage various administrative tasks: drafting and handling correspondence, updating the intranet, writing HR notes, corrective declarations, managing leasing vehicle fines, drafting various HR documents (work certificates, amendments, etc.)

Your Profile

Skills and Behaviours:

• Excellent organisational skills and attention to detail

• Strong writing skills

• Well-developed interpersonal skills

• Ability to work both in a team and independently