Multichannel Platform Product Owner

Job Description:

The Multichannel Platform Product Owner has end-to-end responsibility for the development, management, harmonization and maintenance of the Multichannel platform with a view to achieve an optimum customer experience and better accommodate customer journeys. He is responsible for day-to-day platform management across the channels in use (Voice, Chat, Video)

The PO will lead a squad within ING’s Agile organization, and, together with other team’s members, develops and leads execution of a digital content strategy that supports growth, redesign and transformation of the assisted channels of the Bank in terms of new assets and processes.

As a Product Owner is responsible of managing and prioritizing the backlog of the squad, translate business requirements in development tasks, managing the relationship with stakeholders. It is required solid experience in IT delivery process in Agile, excellent communication skills, excellent knowledge of written and spoken English, attitude to detail and process, ability to work and maintain composure under tight deadlines. This position also demands ability to work collaboratively in multi-functional and international teams.

Key responsibilities:

• Starting from requirements identifies and understand IT impacts on the different applications and processes

• Collaborate with the squads to Translate business requirements in delivery requirements

• Knows IT processes and ensures the Definition of Ready for Sprint in terms of IT dependencies and risks

• Design accordingly to business requirements new solution to improve assisted channel journeys (voice, chat, video)

• Validate together with business functionalities according to strategic operating models

• Definition and planning of functional test

Required skills and experience

• 3-5 years of experience as a business analyst within financial industry/ telco industry/ consulting industry and within an international and complex environment

• Experience in Agile way of working

• Stakeholders’ management at several level

• Experience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, DPE, DPO)

• Experience on Digital Process and Digital Capabilities related to Assisted Channels (contact centre, sales distribution channels, financial advisors)

• Experience in use of content management systems

• Creative mindset to be able design autonomously with the squad feasible solutions

• Fluent English

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates