HR Business Partner COO

At ING, we believe in empowering people to stay a step ahead in life and business. As an HR Business Partner for COO, you’ll play a pivotal role in shaping the people agenda for one of ING Netherlands’ most strategic domains. COO is the backbone of our operations, ensuring seamless customer experiences and driving innovation across the bank. If you’re ready to make an impact and help us build a future-ready workforce, this is your opportunity.

The team
You’ll join the HR Business Partner team for COO, part of HR Netherlands. We partner with business leaders across the COO domain, which delivers critical shared services and manages the majority of ING Netherlands’ customer interactions. COO is foundational to our strategy, contributing to six key priorities:

Delivering a superior customer experience. Acting as the gatekeeper of trust for customers and society. Driving financial and planetary health. Scaling operations for efficiency and innovation. Enabling colleagues to create impact. Getting the best from our people.

As ING Netherlands’ largest department, COO ensures the day-to-day operations that keep our bank running and supports our mission to empower people and businesses to move forward.

Roles and responsibilities
As HRBP, you’ll work closely with senior leaders and their management teams to align business strategy with the HR people agenda. You’ll act as a trusted advisor, coach, and change agent, ensuring that global people solutions meet local business needs. Your responsibilities include:

• Strategic partnering: Collaborate with business leaders to apply the COO people strategy and build strategic workforce plans that support execution.

• Annual people processes: Lead and support performance reviews, succession planning, talent reviews, engagement action planning, and promotion & compensation processes.

• Leadership development: Develop and coach future leaders using global talent programs and tools (e.g., Hogan, Spencer Stuart).

• Diversity & Inclusion: Drive D&I initiatives for your business areas, aligned with ING’s global strategy, and embed vitality and wellbeing in our ways of working.

• Change management: Act as a change agent during business transformations and represent the voice of employees in decision-making.

• Sensitive advisory: Serve as a trusted advisor on complex and sensitive HR matters.

• Global collaboration: Work closely with Global COO HRBPs to ensure alignment and balance between global and local needs.

• Talent strategy: Contribute to attracting, retaining, and recognizing key talent.

• Feedback loop: Provide business insights to HR experts to improve or create people solutions.

• Special projects: Opportunity to take on a point-of-contact role in areas such as learning, data, vitality, leadership, or engagement within the HRBP NL team.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To thrive in this role, you bring:

• A Master’s degree in HR or Business and at least 7 years of HRBP experience in an international setting.

• Strong business acumen and consultation skills to translate business needs into effective people solutions.

• Knowledge of local employment legislation and regulations.

• Practical experience implementing significant change initiatives, including coaching and team facilitation.

• Affinity with numbers and data, and the ability to leverage analytics for strategic decisions.

• Proven expertise in handling reward-related topics.

• Excellent interpersonal skills with the ability to influence and challenge business leaders.

• Deep understanding of the HR service delivery model (Ulrich model) and collaboration across HR functions.

• Strong communication skills in Dutch and English, both written and verbal, with storytelling abilities.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 25–28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Mobility card

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

Aboutus

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.