Program Manager - Corporate Real Estate Management & Facility Services

We are looking for a Program Manager to join the Corporate Real Estate Management and Facility Services (CREFS) team. The Program Management team is expanding to three roles, with the Program Manager position currently vacant.

The team CREFS NL
The Centre of Expertise for Corporate Real Estate Management and Facility Services Netherlands (CREFS NL) is responsible for managing the real estate portfolio and related facility services for ING’s offices in the Netherlands. Our goal is to provide an inspiring and sustainable work environment that connects people, attracts talent, and contributes to the strength of our business units. By creating an environment that fosters a positive employee experience and by developing an attractive real estate portfolio, we deliver tangible value to our internal clients and the organization as a whole. To continue delivering value, we consistently invest in innovation, enabling us to stay ahead and operate in a lean, cost-conscious, and CO₂- and energy-efficient way. We create environments that are not only inspiring but also truly make a difference. We achieve this by placing sustainability and inclusivity at the heart of everything we do, enhancing the employee experience, and making ING’s brand identity tangible in every space.

What drives us is not only what we do, but also how we do it. We strive for control over quality, risks, and performance to stay in control, while building high-performing teams with colleagues in the right roles, equipped with the right expertise, and the opportunity to grow and thrive. We think and act with a long-term vision, make conscious decisions based on data and insights, and continuously develop our services with the user at the center. Our drive for development ensures that we keep learning, improving, and innovating.

We do this in close collaboration with our facility partner. Within an Integrated Facility Management (IFM) structure, the execution of facility services at the operational and tactical levels is outsourced. CREFS is responsible for the vision, policy, and the determination of the strategy and objectives for the real estate and facility services portfolio.

Tasks and responsibilities
As a Program Manager, you will be responsible for the implementation of real estate and facility-related programs. You are an important pivot in the successful execution and delivery of the project portfolio. This role requires a mix of competencies in corporate real estate knowledge, project management, contract management, stakeholder management and effective communication to ensure that projects are set up and completed within the set frameworks such as time, budget and quality.

With your work, you will contribute to making ING's Corporate Real Estate portfolio more sustainable, creating an inspiring hybrid workplace for all ING employees and an attractive office for receiving our ING customers.

What does your working day look like?
As a Program Manager, you will manage a diverse portfolio of projects. You will be responsible for the projects at our bank, regional and head offices. This varies from making our offices more sustainable, adapting the offices to the hybrid working concept, the design and implementation of new office environments, the decommissioning of existing locations, and the coordination of departmental programs, including those focused on sustainability and energy. But even seemingly small projects, which require a lot of coordination, fall under your responsibility. Examples include security adjustments, renovating a Barista bar or coordinating owner activities that may affect ING business continuity. The duration and intensity of the projects and programs vary, making this a dynamic and diverse role.

Before the start of a project you ensure there is a clear and well-defined description of the intended project outcome. This includes outlining the expected results, identifying potential risks, mapping key stakeholders, estimating the budget, and setting a project timeline. . As part of the project request, you collaborate with the senior Program Manager define the project organization and the sourcing model, for this you can use ING's 'outsourced preferred project organization'. You then manage the contracted project management organization on the successful delivery of the project in accordance with GROTIK.

On the one hand, you function on behalf of ING as a client to the external project management organization, on the other hand, you maintain good communication with internal stakeholders.

In addition to managing the various projects, reports.

Other tasks and responsibilities:

• The Program Managers ensures a professional organization, where we work unambiguously with project processes and management reports.
• Stakeholder management with internal departments, suppliers, and external partners
• Monitor and manage the progress, risks, budgets, and quality of the programs and projects
• Supporting the developing a  multi-year strategic domain and program plan
• Managing the various contracts, strategy and performing quality control
• Monitoring and approving deliveries

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Fluency in Dutch and English.
• A completed HBO/WO education in Real Estate or building engineering supplemented with knowledge of or education in Strategic Program Management and Project Management such as PRINCE2.
• 5+ years relevant work experience.
• Demonstrable experience in managing complex projects from initiation to completion, preferably Real Estate/Facility related.
• Strong understanding of/affinity with Corporate Real Estate and Facility Management related business is an advantage
• Knowledge of technical concepts and technologies relevant to the project, such as current sustainability regulations, smart technology is highly desirable
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Proficiency with management tools and software, such as Microsoft Project, Excel, and Powerpoint, to create business cases and presentations, and to track progress, manage tasks, and communicate project status.
• Analytical mindset with the ability to identify problems, analyze data, and make decisions based on them to drive project success.
• Flexibility and adaptability to work with changing priorities and tight deadlines.
• An overview, a helicopter view, you can prioritize, plan and monitor the progress of issues, risks and improvement processes.

You recognize yourself in the following profile:

• You quickly know how the lines run within the organization and can switch tactically at different levels.
• You are a star in process-based thinking and you steer on the progress that helps in the primary process.
• You ensure optimal deployment of people and resources in the management of a program
• You are alert, see opportunities and take advantage of them. You have a proactive attitude.
• You are service-oriented, but do not lose sight of ING's interests.
• You manage and work on the basis of data and facts.
• You take responsibility and are result-oriented.
• You are a team player. 
• You trust in the intention and expertise of others, you value and respect the differences.

Application procedure and contact
We would like to receive your letter and CV in order to process your application. An assessment can be part of the procedure. After receiving your application, we will contact you as soon as possible.

If the right candidate presents itself, we will close the vacancy earlier. If we haven't found our match yet. then we sometimes search a little longer.

Rewards & benefits 
You will become part of the Corporate Real Estate Management team consisting of ~12 direct colleagues. In addition, you will work closely with specialists from Facility Services, Security, Finance, Global Corporate Real Estate, Procurement and suppliers.

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!