Work along internship: Communication & User Experience Internship

Are you up for a challenge? Help us get our internal communications about the ING Digital Workplace future-proof! 

Our challenges: product introductions & user adoption of tools
An important task for Workplace Service is the introduction of new digital workplace tools& features and migrating our services to new, improved versions for all global ING colleagues. We are looking for an intern who can help us set up end user friendly communications for these migrations and introductions. We also help our global colleagues to optimise their way of working with the (Microsoft 365) tools. One way to do this is to create snackable, short content to get their interest.

We are constantly evolving our services and products based on employees’ needs. We set up user research to understand their needs and develop our services based on that. In this role, you might be conducting concept and usability testing and gather feedback and develop wireframes and prototypes around their needs. 

During your internship you’ll help us create newsletters, online news items on our SharePoint site(s) and other content. You’ll also create emails, write articles for the ING intranet, develop visual aids (such as quick start guides and OnePagers) and you’llmanage our ‘My Workplace community’ on Viva Engage. 

The team
We are Workplace Services (WPS): the department that’s responsible for the delivery of IT-related workplace products and services to 54.000 ING colleagues in 40 countries. Think computers, Wi-Fi, software, telephones, and of course the support for all of these. 

Are we looking for you?
We are looking for a communications intern:

• with knowledge about how to set up and manage an online community;

• who knows that structure is as important as content;

• who is creative in finding out and testing new ways to help activate and engage our colleagues;

• who likes to think about the best way to get a message across and who likes to write (and visualise) fun, short and desirable content. 

• who can develop wireframes and prototypes to visualize and test design concepts

Are you that proactive marketing or communications intern who wants to learn the ropes in a diverse and dynamic setting? 

If so, you will be part of our Workplace Services team for at least six months, starting in July, 2025. 

There will be lots of opportunities to try out new ideas! You will helpimprove our end user communications and make our channels and activities future-proof. Workplace Services is a uniquely pivotal ING department where no day is the same.

Roles and responsibilities

• Improve engagement for the My Workplace community on Viva Engage. Stimulate colleagues to use Viva Engage and come up with ideas to make the community grow.

• Write and create the New Digital Workplace newsletter in which new tools and features are introduced.

• Create weekly news items for our SharePoint HUB site. This can be in text, video or images.

• Help develop emails, user instructions, instructive videos and knowledge articles for new tools and services.

• Delivers user-friendly and aesthetically engaging work.

• Create design wireframes and prototypes.

• Share any other ideas on how we could use modern channels to improve our end user communications!

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are a bachelor or master student in the field of communications, languages, marketing or related studies.

• You live in The Netherlands.

• You know how to write attractive and understandable content about sometimes complicated (technical) topics. 

• You have affinity with IT and the latest (cross media) technologies.

• You are independent, ambitious and result driven.

• You are pragmatic, proactive, and you enjoy coming up withnew ideas.

• You work in an accurate and structured manner.

• You are an enthusiastic team player.

• You have a strong knowledge and experience with Figma, Photoshop, After Effect, InDesign and Illustrator.

• You are fluent in English. Dutchis a pre.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on a 36 hours work week

• A 32-hours per week internship for 6-8 months

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• You will be part of a small enthusiastic and dedicated team

• An informal working environment with innovative colleagues

A dynamic, international environment where you can learn at a fast pace.

• A great chance to develop yourself as an online community manager and adoption expert and learn about internal communications at a high level

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.