Community Account Manager ING Netherlands, ODCR

We are looking for a passionate connector who can build strong relationships with diverse communities and turn those connections into actionable insights. These insights will help ING improve our processes and propositions, ensuring we stay relevant and responsive to the needs of society.

Purpose of the role

within ING Netherlands, in the ODCR (Operational Design, Control & Resilience) department, the Community Ambassadors account manager contributes to strengthening the social impact by setting up, expanding and coordinating an external network of community ambassadors. These ambassadors are connected to stakeholders with whom ING regularly discusses social issues such as discrimination.

Through this network, relevant ING departments respond to external signals and perspectives, allowing internal processes and practices to be proactively adapted to prevent societal issues such as discrimination. This role also includes preparing and participating in meetings between ING's Executive Board and external stakeholders to ensure alignment between strategy, societal signals and internal follow-up.

This role is successful when there is a robust and diverse network of community ambassadors and actively involved. These ambassadors maintain regular contact with ING and its various departments, effectively bringing the experiences and perspectives of their constituents into the organisation. The programme is recognised and valued within ING as a meaningful platform for mutual learning and reflection. At the same time, it is also appreciated by the stakeholders and societal groups represented by the ambassadors, as it allows them to share their context, concerns and insights with ING in a meaningful way. This contributes to shared understanding, helps ING to operate within a clearly defined social context, ensures compliance with laws and regulations and prevents unnecessary internal overregulation.

Key responsibilities

• Coordinate and expand an external network of community ambassadors connected to societal stakeholders.
• Support and empower ambassadors in their role as change agents towards ING.
• Maintain relationships with organisations such as the Dutch Banking Association (NVB), trade associations, social coalitions and knowledge institutions focused on anti-discrimination and inclusion.
• Representing ING in external working groups, consultation structures and partnerships aimed at social impact.
• Prepare meetings between the ING Executive Board and external stakeholders and participate as a substantive and connecting representative.
• Identify social trends and external signals, and translate these into policy advice or interventions within ING.
• Contribute to improving internal processes and working methods based on input from the external network.
• Document the progress, impact, and lessons learned from community initiatives and external collaborations.

Powers

• Empathetic leadership: Creates space for vulnerability, dialogue and connection.
• Intercultural sensitivity: Works effectively with different backgrounds and perspectives.
• Stakeholder management: Maintains strong relationships with external agencies and social partners.
• Strong organizational skills: Coordinates projects with a focus on inclusion and accessibility.
• Community involvement: Shows affinity with themes such as discrimination, social justice and inclusion.
• Strong communication skills: Communicates clearly and respectfully, even in sensitive contexts.
• Reflective and learning mindset: Open to feedback and promotes collective growth.

Education & Experience

• Bachelor's or master's level education, preferably in social sciences, diversity and inclusion, anthropology, or related fields.
• Experience with community building, social projects, stakeholder management or cultural change.
• Experience within a large organization or financial institution is an advantage.
• Strong command of English language and Dutch Language fluency preferred

Organisational Embedding
This role is part of ODCR – Operational Design, Control & Resilience, a department focused on strengthening organizational culture and social responsibility. The position reports to a team lead within ODCR and works closely with internal stakeholders and external partners.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!