[FUNCTIONAL ANALYST – Tribe Digital, Assisted Channels & Customer Interactions – Brussels – GJA scale 16]

Your role & work environment

Are you passionate about data and eager to make a real impact in a dynamic banking environment? Join our team at ING Belgium as a Functional Analyst, where you'll play a key role in fostering a data-driven culture across the organization.

As a Functional Analyst in our team, you will help shape and maintain one of the largest datamarts within ING Belgium: the Customer Analytics Datamart (DM_CAN). This strategic asset empowers a wide community of Data Analysts to uncover customer insights, drive fact-based commercial actions, and deepen our understanding of customer behavior.

You’ll be part of a multidisciplinary Agile team of 10 professionals, working together to deliver high-quality data and insights that support smarter decision-making and enhance customer experiences. Your contributions will directly support ING’s mission to delight customers through data-driven innovation.

Your key responsibilities

Translating the business needs into an analytical request:

• Hereby you will be discussing and challenging the needs and requirements with your stakeholders.
• While thinking along you already think a step further in terms of a feasibility analysis, setting realistic timelines, and cross-checking the data needs and availabilities.
• Based on this, you define a suitable approach and solution that fits the needs. These you communicate in a clear and transparent way to your stakeholders.

Go over to the execution phase, this by applying some advanced analytical skills, capabilities and techniques, some examples are:

• Translating business requirements into IT specs by drafting functional analysis and data flow designs.

• Define smart Data Quality Rules in a framework.

• Make sure data governance rules are applied and respected.

• Executing an in-depth investigation on our customer database to come up with answers to some specific questions or needs from the business and come up with potential solutions

• Create reports & dashboards, using tools like PowerBI & Cognos

After the analytical quest you communicate your insights and recommendations in an appropriate way to the stakeholders:

• This by applying the right visualization techniques.
• Adapting your message to the needs and context of your stakeholders.
• Communicating clear and on a convincing way your recommendations and next steps; while keeping aspects of GDPR, data sensitivity and confidentiality into account.

We look for

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Functional Analyst you will also need to have following qualifications and competences:

• Master’s degree in Information Management, Analytics, Computer Science, Statistics, Mathematic, Economics or alike, and/or equivalent experience of 3 years
• 2 years relevant experience in functional analysis role
• Experience in SQL is a must
• Experience with tools such as SAS, SQL developer, DBeaver, PowerBI and Cognos are a plus; an interest in these tools is a must
• Experience in developing Data Quality Frameworks is a plus
• Be a team player
• Be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
• Take ownership on tasks assigned: you will be cultivating analytics within the bank
• Be able to influence and convince not only peers but also the stakeholders based on analytical results
• Good knowledge of English

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention
• Possibility to take a new challenge where you can develop your functional analysis skills and increase data analytics as well as statistical knowledge  

Furthermore, within the Digital, Assisted Channels and Customer Interactions tribe as a Functional Analyst, you can count on a range of opportunities to invest in your personal and professional growth with:

• Ample opportunities to participate in courses and trainings within the analytical domain
• Challenging, strategic and highly visible projects to support or take the lead in
• An environment that stimulates continuous learning and improvement, and the possibility to experience over time multiple different aspects within data analytics.

We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!