Knowledge Manager | CIO Office @ ING Bank (temporary 1 year)

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

This position is with ING Bank Romania's Tech Governance Centre of Excellence. The mission of the Tech Governance CoE is to orchestrate the governance mechanisms ensuring that the appropriate decisions are made to align IT strategy with business strategy, while keeping the bank safe and compliant. The core of the team is made up of capabilities for Process management, Data Analytics and  Knowledge Management. We are looking to find an enthusiastic, content oriented, Knowledge Manager with a passion for IT Processes that will enhance the capabilities of our team.

Are you excited to see how knowledge comes to life to improve organizational agility? Then, have a look below.

Your day to day

• Define, maintain, and execute the Knowledge Management strategy and processes for the IT organization.
• Define, communicate, and implement people, process, and technology components for sharing, innovating, reusing, collaborating, and learning.
• Define KM measurements for the IT organization and KM goals for all relevant members, by aligning individual and organizational objectives and report regularly on the organization’s performance against KM metrics
• Responsible for analysing knowledge needs and taking actions to ensure internal knowledge base is properly maintained.
• Actively participate in communities. Model the desired behaviours by being visible as a leader and member of multiple internal and external communities.
• Manage the IT organization’s communications, by keeping all relevant employees informed about KM initiatives and IT Processes
• Designs and delivers dedicated awareness (training) sessions for IT processes (suited for face to face and on demand delivery)

What you bring to the team

• Bachelor degree (preferably technical)
• Minimum 5 years experience in IT
• Minimum 3 years experience in working with ITIL processes
• Minimum 1 year experience in a previous role that involved knowledge management, technical documentation writing and training activities
• Strong understanding of Excel
• Advanced Power Point user
• Has applied knowledge of IT processes (as defined by ITIL)
• Fluency in spoken and written English (must be able to design/sustain presentations & training materials and lead meetings in English)
• Knowledge of Service Now (Knowledge Management) and Confluence is a plus
• Knowledge of Instructional Design tools for interactive content creation is a plus
• Knowledge of other Microsoft tools is a plus (SharePoint, Stream)

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both team work and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.