Customer Journey Expert

Our mission as the Customer Success team is found in the name, we help our customers to successfully make use of the available analytics platforms. This can be with on-boarding, training, data or ways of working. Through our strategic delivery of data Analytics we empower and enable world-class analytics products and services for ING Analytics, our customers.

You will work with a specialized team to deliver scalable data products, and enable data availability and accessibility for ING Analytics and our customers.

Roles and responsibilities include:

• Being able to act as a project manager to deliver platform/ data / NFR deliverables for advanced analytics projects
• Strong capability in organizing and structuring
• Very Pro-active towards our internal customers as well as within our own tribe within the area of Platforms and Data
  • Contribute to Data accessibility across Analytics domains and platforms;
  • You support the Customer Success Team in the responsibility to manage the data portfolio by integrating this in your daily work and priority setting in close collaboration with Analytics tribes;
  • You have a strong drive to organize data within the Analytics domain and platforms;
  • You apply your experience in supporting building and managing the analytics products with an end-to-end mindset, including design, implementation and business operations and services.

Focus on Stakeholders

• You support offering Analytics Tribes by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities;
• You coordinate the contribution of supporting teams (internal and external);
• You support the development, implementation and communication of the roadmap and strategy;
• You define business requirements for the development of products and services across Analytics domain;
• You have an understanding of business needs, digitization and API’s, bridging IT and business as well as an in-depth understanding of modelling

Focus on Leadership

• You have analytical skills and take decisions based on data and facts
• You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)
• You are a proactive thinker
• You are creative and an out-of-the-box thinker who likes to work in a multidisciplinary team in an agile environment

About you

• Education: Master's degree preferably in science, engineering of information management

Experience:

• Experience in project management, proven delivery track record
• 5 - 10 years experience in the aforementioned subject areas
• Solid background in data management and analytics
• Nice to have: Solid background in a banking business domain; Retail Banking, Wholesale Banking or COO
• Nice to have: knowledge of google cloud platform, preferably worked with it

Skills:

• Strong communication skills with the ability to interact, influence and persuade a broad set of (senior) stakeholders
• Strong organization and project management skills
• Cultural and organizational sensitivity developed through prior experiences

Competencies:

• Demonstrated track record of getting things done in a complex environment
• You have a pro-active and can-do attitude (self-steering)
• You are comfortable in building relationships in and outside of ING Analytics
• Willingness to learn: open to feedback, develops on the technical and the interpersonal level
• Always thinking a step ahead and never satisfied with the status quo
• You embrace challenges in a fast-changing and complex environment
• You react in a timely and effective manner (flexible) to unforeseen complications/requests while keeping a positive attitude.  Result/deliverables driven by being able to set the right priorities
• Excellent written and verbal communications skills in English