Service Manager

REQ-10090733
05/03/2025
Customer Operations
Makati City, Filipine
ING Hubs

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Creation, Set-up, and Maintenance of Service Management Documentation: You will be responsible for developing and maintaining all necessary documentation related to the service management process. This will include creating templates, guidelines, and procedural documents to ensure consistency and compliance across the organization.
• Reporting: You will generate and maintain reports like compliance, KPI, volume and service level agreement
• Service Review Meetings: Facilitating service review meetings with relevant stakeholders from multiple locations to discuss service performance, issues, and upcoming activities.
• Aligning Demand for New and Existing Activities: Working closely with multiple stakeholders to understand requirements for new and existing services. You must ensure services are aligned with the process framework.
• Communication and Collaboration: You are expected to have above average communication skills as you will actively work with multiple stakeholders, fostering collaboration and maintaining alignment on service management framework.
• Application of ING Sourcing Framework: Ensuring compliance to the ING Sourcing Framework. This will include providing guidance and support to service owners

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