Area Lead Savings

At ING Italy, we are building a strong and future-ready Daily Banking proposition with the customer at the center.

As Product Area Lead Savings, you will be responsible for shaping, growing and continuously improving our Savings proposition, covering Savings Accounts and Term Deposits.

In this role, you will also carry end-to-end accountability for the commercial performance of the savings book, including liability growth and customer retention.

You will combine proposition ownership, delivery leadership and commercial insight to create simple, attractive and sustainable savings solutions for our customers. Working in close collaboration with Technology, Finance, Marketing, Risk and the global ING Savings community, you will ensure our proposition delivers value for both customers and ING.

You will lead a team of Customer Journey Experts (CJEs) and work closely with engineering teams in a matrix setup.

Your responsibilities

• Own and develop the Savings proposition for ING Italy, including Savings Accounts and Term Deposits
• Define and evolve interest rate structures, interest calculation and payouts, and promotional rates
• Be accountable for savings balance growth and retention
• Design and steer retention and re-investment initiatives, especially in the context of expiring promotional volumes
• Drive customer engagement and balance growth through nudging and behavioural triggers
• Design and execute promotional campaigns in close cooperation with Marketing and other stakeholders
• Ensure strong end-to-end delivery, from idea to implementation and continuous optimisation
• Translate business priorities into clear roadmaps and backlog items together with Technology
• Build strong relationships with stakeholders across Business, Finance, Operations, Risk incl. Compliance
• Actively contribute to and leverage the global ING Savings community
• Lead, coach and develop a team of 5 Customer Journey Experts, fostering ownership, collaboration and a strong team spirit

Your profile

• Experience in Retail Banking, preferably in Savings or related propositions
• Strong sales and delivery mindset with experience in a digital and/or agile environment
• Good understanding of Savings economics and P&L drivers
• Experience with pricing, interest rates and promotional mechanics
• Proven ability to work independently and take end-to-end ownership
• Strong stakeholder management and communication skills
• A collaborative team player who enjoys working in a matrix and international context
• Comfortable working with global stakeholders and communities

• Fluent in English (Italian is a plus, but not mandatory)

What we offer

• A role with real ownership and impact on ING Italy’s Daily Banking proposition
• A collaborative, informal and international working environment
• Strong focus on personal growth, learning and development
• The opportunity to work closely with global ING experts and communities
• Flexibility and trust, empowering you to take initiative and make a difference

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.

• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com

• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.