Lead operations I Guided Gent / LLN

About Us

At ING Client Services Business Customers, we are committed to delivering exceptional customer service and innovative solutions in the financial services industry. We believe in empowering our employees and fostering a culture of growth and excellence. Join us and be part of a dynamic team that values collaboration, integrity, and continuous improvement.

Job Description

We are seeking a motivated Lead Operations I to join our team. In this role, you will play a crucial part in executing day to day operations, implementing local action plans, monitoring team performance as well as delivering on training and coaching plans. You will contribute to stakeholder management and transformational change projects, while ensuring our operations continue to run smoothly and efficiently.
You will report to the Circle Lead of the Guided Circle, Melanie van der Bruggen.

Responsabilities

• Daily Production : responsible for day-to-day operations of a Client Service team.
• Building Capability: Execute training and coaching plans to enhance team skills.
• Leadership and Direction: Implement the local action plan and provide clear direction to the team.
• Performance Management: Monitor team performance and manage individual performance formally.
• Stakeholder Engagement: Contribute to stakeholder management execution.
• Transformational Change Management: Support workstream and project execution.
• Building Capability: Execute training and coaching plans to enhance team skills

Required Competencies

• Action Planning: Develop plans based on recommendations and guidance.
• Building Customer Loyalty: Guide and coach team members to ensure positive customer interactions.
• Data Collection and Analysis: Utilize data to aid decision-making.
• Managing Change: Balance execution of ongoing tasks versus changes by appropriately allocating resources and priorities within the team.
• Strategic Planning: Provide input to strategic planning when required.
• Developing Talent: Help team members meet their career goals and the organization's needs, sharing expertise and providing constructive feedback.
• Capacity Planning: Evaluate capacity and allocate resources daily to achieve targets.
• Orange Code: The Orange culture has no secret for you. You take it on and make it happen, you help other being successful and you are always a step ahead.

Qualifications

• Proven experience in operations management or a similar role.
• Leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• Effective communication skills (NL-FR-ENG) and a customer-centric mindset.

Why join us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the financial services industry.

How to Apply

If you are passionate about leading teams and driving operational excellence, we would love to hear from you! Please submit your resume and cover letter

As part of our ongoing commitment to maintaining the highest standards of integrity and professionalism, we would like to inform you about the new bankers' oath recently introduced in Belgium.  

This oath requires all banking professionals to adhere to strict ethical guidelines. 

In accordance with these new regulations, we will request during the recruitment process to provide us with a certificate confirming the absence of any professional prohibition.  

This certificate can be obtained online through the Financial Services and Markets Authority (FSMA). For more information and to request the certificate, you can visit the following link: Vous souhaitez obtenir une attestation d’absence d’interdiction professionnelle ? | FSMA (Only in FR or Dutch)