Senior Product Manager – Mortgage Retention

At ING,we’reredefining what banking looks like — andwe’reone of the fastest growing banks in Australia. Our Mortgages business is a critical engine of that growth, and this role sits right at the centre of it. As part of theIn-Life Management team,you’llfocus onretention of our existing mortgage customers— one of the most strategically important and commercially impactful areas of the business.

This is not a traditional product role.AsSenior Product Manager - MortgageInLife Retention,you’llbringprovenproduct management experience in mortgages, with a clear focus on retention and in-life portfolio management.You’llown and shape the retention strategy end-to-end — fromidentifyingopportunities through data and insights, to influencing pricing, through to delivering customer journeys and campaigns that directly improve performanceand customer experience.Exceptionalcommercialacumen is key, as your work will directlyimpactretention,marginand overall portfolio growth.

What sets this opportunity apart is the breadth of remit and accountability.You’llhaveownership across the full value chain — strategy, pricing,experienceand delivery — working closely with teams across Marketing,Pricing,Frontline,Digital and Operations to bring initiatives to life at pace. 

Ifyou’relooking for a role where you can move quickly, influence broadly and see the tangible impact of your work, this is it!

Whatyou’lldo 

• Drive retention strategy and initiativesacross the mortgage lifecycle,identifyingopportunities to reduce attrition and improve portfolio performance 

• Shape pricing and commercial outcomes, influencing interest margin, balance sheetperformanceand retention economics 

• Lead data-led decision making, using analytics to uncover opportunities and optimise customer outcomes 

• Design and deliver customer journeys and campaignsacross direct and broker channels to improve engagement and loyalty 

• Partner cross-functionally(Marketing, Risk, Digital, Operations) to deliver initiatives end-to-end — from ideation through to execution 

Whatwe’relooking for 

• Proven experience in mortgages;ideally with a focus on retention or in-life portfolio management 

• Strong commercial acumen, with an understanding of pricing,marginsand balance sheet levers 

• Ability to influence senior stakeholders and drive outcomes in a complex, cross-functional environment 

• A data-driven mindset, comfortable using insights to shape strategy and make decisions 

• A proactive, self-starting approach — someone who thrives in a high-ownership, fast-moving environment

What’sin it for you?

• Discounted ING Health Insurance 

• AnadditionalRest Day to support your wellbeing 

• AnIMPACT Dayto volunteer on an approved sustainability activity 

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.We’reyour allies in helping you do your thing during the recruitment process, so let us know (email below) if yourequireany support or adjustments when you apply