Product Manager - COO Tech

The purpose of the COO Tech domain is to: Elevate transparency and control over which IT products and services are delivered and consumed throughout ING in a standardized manner, leading to faster, more cost-efficient, and increased usage of our growing technology platform.

The top structure of COO Tech consists of four subdepartments, with several teams operating under their leadership: 1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service Management and 4) Reporting & Insights (CDO).

The team

The Data/Reporting Experts team will be led by the Lead Data/Reporting Experts, who will report directly to the Head of Reporting & Insights. This team will focus on two core areas: Data and Reporting for CTO-owned data and reports. The scope will include data management and cross domain/institutional reporting related to operational performance, risk, delivery, people, and delivery financials, excluding client or product-related reports. The team will be responsible for:

Data collection: Ingesting Systems of Record (SoRs) into the data warehouse

• Data standardization: Harmonizing the data

• Data consumption: Enabling data access for reporting and delivery

• Data engineering: Building and maintaining data pipelines

• Creating data marts/products: Developing data products that meet end-consumer needs

For Reporting, the team will manage standardized reporting and the overall reporting framework. COO Tech will house the BI developers. The team’s responsibilities include:

• Defining the overall reporting framework

• Designing reports for consumption

• Ensuring quality assurance of reports and data

• Building reporting views for end users

• Steering the reporting backlog across CTO

Key Responsibilities of Product Manager within Data/Reporting expert team :

• Define and communicate the product vision and strategy for data and reporting capabilities.

• Align product goals with company objectives and customer needs.

• Own the product roadmap, prioritizing features based on impact, feasibility, and stakeholder input.

• Translate business requirements into clear product specifications and user stories.

• Act as the voice of the customer.

• Collaborate with data engineers and analysts to ensure data quality, governance, and accessibility.

• Drive the development of dashboards, self-service analytics tools, and automated reporting solutions.

• Ensure Persona has been identified with their needs

• Ensure reporting tools are intuitive, actionable, and aligned with user workflows.

• Gather feedback through user testing and iterate on product features.

• Define KPIs to measure product success and adoption.

• Monitor usage and continuously optimize the product based on insights.

• Ensure that the solutions to individual projects and problems align with the overall architectural roadmap.

What you bring to the team:

• Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful product management.

• Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence business and product strategy.

• Working in a dynamic environment: Enjoys working in an innovative and creative environment.

• Team player and professional attitude: Persistence, resilience and being helpful to others.

• Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders.

• Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value.

• Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help.

• Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions.

What We’re Looking For :

• Proven 10+ years of experience as a Product Manager in a data-driven or technology-focused environment. 

• Strong knowledge of data ingestion, data product development, and data architecture. 

• Experience with IT4IT-aligned processes and tools such as ServiceNow ITSM, Azure DevOps, or other data and reporting platforms

• Demonstrated success in delivering strategic outcomes with engineering teams and Product Owners. 

• Excellent communication and stakeholder management skills, with the ability to influence at all levels. 

• A proactive, positive mindset and strong organizational awareness. 

• Strategic thinking combined with a hands-on approach to product delivery. 

• Fluency in English and excellent communication skills. 

• Master’s degree and relevant certifications

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.