Credit Risk Officer

Transaction Services (TS) is one of ING Wholesale Banking's (WB) main business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

The purpose of  Product Management PCM is to unlock existing business potential and activate new client/market opportunities. The focus is on executing a strong commercial strategy aiming at stable and sustainable income flows. The Product Management PCM team makes a difference for our clients by creating and offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our client base. Within the Cards area we are responsible for the Merchant Services proposition and Commercial Cards proposition towards our clients.

Product Management Payments & Cash Management is responsible for the commercial performance of the payments & cash management products (for both corporates and FIs). The team is responsible for optimizing the commercial performance of the product suite and formulating a long-term view on how we evolve our product proposition to remain relevant to our clients over time in a highly competitive environment. That means taking market developments (informed by the sales organization and external input) and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize the enhanced product proposition.

The team

The Merchant Acquiring team consists of Customer Journey Experts and currently two Risk Managers (the Fraud, Risk & Monitoring Expert and a Scheme Compliance Manager). The Credit Risk Officer will be part of the entire team, but will work closely with the other Risk Managers and will at first mainly take care of development and implementation of the ecommerce credit risk policies and procedures. ING is currently not yet in an operational phase with ecommerce acquiring. The Credit Risk topic is relatively new to the entire team, as eCommerce Acquiring is a new endeavor of ING. After implementation the Credit Risk Officer will assume responsibility for the entire POS and eCommerce merchant portfolio, with regards to policies, procedures and credit risk underwriting.

Role & responsibilities

• You will report to the Head of Product Management Cards.
• You will be organizing processes before we process the first eCommerce transaction, and manage credit risk from then on.
• You take a pan-European view on the industry developments affecting your product, advocate the strategic direction for your product internally and externally.
• You are part of the European network.
• You need to be able to be part of an Acquiring dedicated team, while there is a lot of functional diversity.
• Calculating financial and credit risks in a wide range of POS and eCOM acquiring verticals and business types
• Setting up required operational contacts and processes within ING, to actively manage credit risks
• Set up and document policies and processes to manage and release (rolling) reserves
• Set up and document policies and processes to report credit risk and reserves to the required authorities (such as EBA)
• Setting up questionnaires and negotiations with new and existing eCOM clients, to assess and set the required Credit Risk measures
• You will be responsible for the day-to-day product performance and P&L of our Card products by integrating this in your daily work and priority setting.
• You will be responsible for the risks related to your products and work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies.

How to succeed

• Master's or bachelor's degree. A minimum 5 years of working experience within the Payments domain of a bank, PSP, Cards acquirer or card scheme organization.
• Solid knowledge and experience within Cards Acquiring, ecommerce, Alternative Payments Methods and instore POS payments. Specifically in chargeback handling.
• Solid knowledge of client onboarding, KYC and CDD processes
• Solid knowledge of Acquiring Fraud and Risk Management in a Financial and/or Payment Institution
• Solid knowledge of Merchant Monitoring requirements and (basic) knowledge of rule settings.
• Knowledge on Payment Scheme rules and regulations.
• Knowledge on Anti Money Laundering and Counter Terrorism Financing laws and regulations (Dutch WwFT or equivalent)
• Experience in dealing with Payment Facilitators, Processors and Gateways is regarded as a plus.
• Stakeholder management skills in a complex ecosystem.
• Business Analysis & Insight.
• Excellent written and verbal English communication skills, Dutch is an advantage.
• Your ability and drive to take ownership who organizes his/her own work.
• Fast learner.
• Strong resilience: your ability to navigate through ambiguity and simplify complexity.
• An open and transparent communicator. You need to be able to express your (fact based) opinion in a way others understand.

• An energetic, motivating person who can work as part of a team but also independently. A colleague who displays all aspects of ING’s Orange behavior.
• Someone who is interested and enthusiastic about their area of expertise and not afraid to expand their horizons.

At the start you may rely on a small number of colleagues within the team with similar expertise, but over time you will also be relied upon.