Customer Journey Expert Payments & Channels

At ING Wholesale Banking, Transaction Services (TS) is a cornerstone of our global offering, delivering innovative and reliable products to corporate and institutional clients. As a key driver of growth and profitability, our strategy focuses on providing competitive, relevant solutions that support sustained success.

The Team

The TS Delivery Management team plays a pivotal role in this mission. With a global mandate, we ensure that internationally operating clients experience ING as one unified bank across our entire network. We own all relevant IT assets and are responsible for delivering high-quality services to our clients and stakeholders.

As our new CJE in the Payments & Channels delivery area, you’ll be part of a dynamic team managing and evolving key payment products such as International Payments, SEPA, Open Banking, and strategic initiatives like NextGen and Instant Payments.

You’ll take end-to-end ownership of delivery and product development, bridging business needs and technical solutions to create seamless experiences for our clients. You report to the Delivery Area Lead (DAL) Payments  & Channels.

Role & Responsibilities

• You collaborate with Product Management and IT to translate business needs into clear, actionable delivery roadmaps.
• You deliver the roadmaps with an end-to-end focus on operational excellence, compliance and client satisfaction through to commercial launch.

• You simplify complex processes and ensure high-quality delivery through rigorous testing and validation.

• You monitor product performance and usage, leveraging data to inform decisions.

• You foster cross-border collaboration and alignment across global teams.

• Together with your colleagues you are responsible for meeting your goals, set on a quarterly basis.

• You share the responsibility with the team to ensure our license to operate by secure and flawless 24/7 operations, while ensuring regulatory compliance.

How to succeed

• Bachelor’s or Master’s degree.

• 3-5 years of relevant payments experience.

• Experience with target architecture implementation and Agile Way of Working.

• Strong written and verbal communication in English.

• Experience with working with (external) tech suppliers.

• A client-focused entrepreneur with a strong delivery mindset.

• A team player with technical acumen and a passion for innovation.

• A simplifier of complexity, driving operational excellence and agile delivery.

• A collaborative team player with strong communication skills and resilience.

• A data-driven decision-maker who thrives in a fast-paced environment.

Questions?

Contact the recruiter attached to the advertisement for more information via jeroen.maassen.van.den.brink@ing.com  Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.