Product Manager General Insurance - 6 months secondment opportunity

What you’ll do

• Drive and support the end‑to‑end lifecycle of our general insurance products, working closely with our insurance partner to optimise service delivery and performance.
• Represent the voice of the customer by enhancing acquisition, retention and the overall customer journey, ensuring a seamless digital experience.
• Manage product enhancements, incident resolution and continuous improvement initiatives—keeping customer outcomes and compliance at the centre.
• Contribute to strategic decisions by bringing market, regulatory and competitive insights that help shape product, pricing and channel strategy.

What we’re looking for

• Exceptional experience in general insurance or related product management, with the ability to manage product performance and customer outcomes.
• A data‑driven mindset with excellent analytical and problem‑solving skills, and the ability to translate insights into action.
• Confident communicator who can influence stakeholders, manage vendors and operate effectively within an agile squad.
• Someone proactive, customer‑obsessed and comfortable balancing commercial, regulatory and operational considerations.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Monday 13 April

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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