Our Areas ING Hubs Poland

Welcome to a world where banking becomes simple, efficient, and secure. This is possible through our commitment to transforming traditional banking processes. But what does that mean? 

For bank customers, taking a loan comes down to a few actions that can often be done in a single visit to the bank. However, behind the scenes lies a complex process in which multiple teams collaborate and share knowledge. It is based on their decisions whether the client will receive a loan and what capital the bank must secure. 

Our goal is to eliminate human subjectivity and decision-making risk. That's why we are revolutionizing processes by: 

• Improving the decision path to make it more precise and effective. 

• Creating objective tools that are independent of subjective judgment. 

• Automating the process, shortening the time it takes to make loan decisions. 

 
But that's not all! We are constantly evolving and improving our models, ensuring high-quality data and the utmost security for bank customers. 

Our best units are working on this: Customer Due Diligence, Risk Hub Model Development, Risk Hub Data & Tools, and Risk Hub Model Risk Management. 

Together, we are shaping the future of banking, risk-free and reliable!

"Everyday operations of a modern institution are based on hundreds of models that facilitate various decision making processes. My job as a Model Validator in Model Risk Management (Risk Hub) requires analytical skills and attention to details to carefully assess models’ design, assumptions, use and performance to ensure that the models are fit for expected business purposes and compliant with internal or external regulations. My role lets me develop strong “validator’s instinct” to sharpen my analytical thinking in a wide variety of established as well as emerging fields, from KYC and CI models through Climate Risk or Generative AI. In Risk Hub we foster an environment of dynamic, open-minded growth and expertise while reinforcing the importance of rigorous, data-driven approach to decision-making.”- Mateusz Milczarek Business & Risk Solutions Cluster - Cluster

Transaction Monitoring

ING Hubs Poland safeguarding financial security! 

Let us introduce you to the world of combating financial crime. AML, which stands for anti-money laundering, means much more to us than just another acronym. 
 
Our mission is to: 

• Intensively invest in combating criminal activities and their impact on society. 

• Strive to eliminate money laundering practices.  

We appreciate the importance of effective AML risk management. We know how to shape the future in terms of Know Your Customer procedure. By investing in the development of our processes and focusing on technological optimisation, we effectively combat illegal money flows. We protect ING entities, our franchise, and the entire bank. 
 
This responsibility falls upon our units such as: Global TM Optimisation, Specialised Products & Delivery, KYC Risk, Control and Remediation, TM Business Intelligence, Management and Transformation, TM Operations, TM Process & Procedures, Quality Management, TM Risk Assessment & Design, Solutions Delivery. 

We provide our employees with the best-in-class trainings and certifications prepared and conducted by a specially introduced training area – Global KYC Learning & Development.  

Together, we create a secure financial future and prioritize the well-being of our clients. 

“Protecting the world from criminals? Sounds more like police/detective’s job. What if I tell you that you can do it too? As Senior Anti-Money Laundering Specialist – I do it every day. Transaction Monitoring allows us to detect unusual behaviors on client’s account and report it on timely manner. With the advanced tools, we are able to prevent the society from the bad influence of criminal groups, while ensuring general financial safety of our customers. This job – is never boring. We encounter thousands of fascinating cases and events that make you feel like you are true detective. Not all heroes wear capes – some of them, just use excel 😉” Anna Dobieszewska Transaction Monitoring

We care for our employees by providing them with the finest tools, equipment, and platforms that enable them to excel in their work. We streamline their daily tasks by: 

• Investing in innovation and automation, with a focus on global programmes and ING Bank's top priorities. 

• Building digital services for global corporate roles and areas. 

• Delivering top-notch local support (with services and tools) that enrich global banking services. 

• Creating platforms for engineers and data analysts, making their work more seamless… 

• …and much more!  

These units support ING employees all over the world: Digital Experience & Automation, Technology Enablers, Supporting Functions, and Centralised People Services. 

Together we create a working environment that you would love to work in. 

“Helping others has always been my thing and now it is also my job. As a Business Analyst, I listen to other teams' needs every day and respond with automation, applications, optimization, or… the possibilities are nearly endless! Together, we do IT better 😊” Anna Pędrys Business Support – Cluster

Our focus is to protect against unauthorised access to our systems and data, cyber threats, and breaches. We ensure the confidentiality, integrity, and availability of information technology assets on a global scale. 

So, what do we do exactly? 

• We monitor and detect cyber-attacks. 

• We scan the IT infrastructure and applications operating within the ING group. 

• We ensure that the right employees have sufficient access to the applications and services they need. 

• We meticulously examine ING's banking systems to maintain their security. 

• We provide preventive checks, identify, and remediate vulnerabilities. 

• We monitor areas related to compliance and risk management to constantly secure our systems against data loss. 

• We predict, detect, and respond to any potential fraud. 

• We ensure that safety awareness is raised. 

We are responsible for ING Group's security, continuously developing our processes, products, and services that keep us one step ahead of cybercriminals. This way, we make sure we keep ING banking safe.  

The security of ING babnking is overseen by teams within the areas: Security Detection & Response, Identity & Access Management, Attack Surface Management, Anti-Fraud Services and Program Management & Portfolio.  

Together, we are building a cyber-secure world!  

“As a Project Manager in IT security, I find the role fascinating because it involves constantly staying ahead of cybercriminals. The rapid changes in technology mean we must always be up to date with the latest methods and tools. This necessity to stay one step ahead results in numerous and intriguing projects. Additionally, the focus on utilizing cutting-edge technology ensures that the work is never boring. An important factor is also the sense of purpose and accomplishment that comes from protecting the bank and its customers from cyber threats.” Aleksandra Dyrda Global IT Security

We lead the bank through a global IT transformation! 

What do we do in Global Platforms Enablement & Engineering? Our top priorities are strengthening and flawlessness of the global infrastructure within ING. We aim for optimising performance, efficiency, and resilience of our solutions. 

Here we focus on:  

• Operational excellence through standardisation. 

• Delivering innovative solutions. 

• Ensure robust governance and compliance practices. 

And that's just the beginning! We’re constantly improving value that we deliver for the ING group by process optimisation and automation. We highlight importance of teamwork. Our engineers continuously increase their tech and soft competences to balance our capabilities. 

Our units, such as Hybrid Cloud Area, Engineering & Data Platforms Area, Operations Area, and Managed Services Area, work tirelessly towards the success of this domain. 

Let's build a future together where ING thrives, driving innovation and creating exceptional customer experiences! 

“I am currently working in the ING Analytics area, where I am developing an application to support CDD (Customer Due Diligence) processes, using Google Cloud Platform and GenAI. What I like most about working at ING is that in the 10 years I've been here I've been able to work in many different places on different projects, in different positions. The one thing that has remained the same at ING is the great atmosphere and working with the latest technologies” Jarosław Kurpanik Global Platform Enablement & Engineering

Compliance Centre of Excellence 

We elevate Compliance standards across border! 

Compliance Centre of Excellence, second level of defense for ING, is dedicated to delivering Compliance as a Service to support the organisation at Group and country levels. We are to help navigate the complex regulatory landscape while ensuring adherence to financial crime, data protection and quality assurance standards.  

Compliance consists of following areas of risk that each organisation has to manage to ensure adherence to regulatory requirements and minimize potential liabilities: 

• Financial Crime Compliance – safeguarding against risk of money laundering, fraud, and sanctions violations. 

• Conduct Compliance - achieving the right risk culture through training & awareness, proper guidance, constructive challenge, and advisory activities. 

• Quality Assurance - assessing the quality and effectiveness of the Compliance Risk Framework.  

• Integrated Compliance – unifying compliance efforts across jurisdictions for seamless global operation. 

• Data Protection - providing professional advice in relation to data protection related questions and assuring ING’s adherence to applicable laws and regulations. 

With us, compliance is more than requirement – it’s a strategic advantage.

"I joined Compliance CoE two years ago and I must admit that it the place where you have everything you need to prevent financial crimes. We cooperate with various ING's branches across the globe which gives me fantastic opportunity to learn about different countries risk approach. But here it's not only about fighting and preventing crime - in Compliance we also put a great focus on ESG - lot of employees join their effort in various charity events and I am really glad to be a part of it!" Dariusz Kiermut Compliance CoE