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Analyst

  • REQ-10117000
  • 24/06/2026
  • Customer Loyalty
  • Makati City, Filipine
  • ING Hubs


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  • Handles daily processing and hand-over of all customers’ requests, investigation of customer’s queries and coordination with internal stakeholders for resolution.
  • Keeps tracking tool updated and performs daily review of inflow and outflow of requests.
  • Ensure effective and timely resolution of customer complaints and requests and monitoring, timely escalating blocking issues to Circle Lead.
  • Explores solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context and actively contributes to ING’s library of client solutions.
  • Provides relevant information and expertise on business presentations, reporting, training, and other similar activities.
  • Adheres to risk and compliance processes.
  • Participates in Process Improvement Activities.
  • Participates in Audit related and BCP Activities.
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