Operations and Change International Talent Programme
Delivering ING’s strategy
Trainees on the Operations & Change track have a crucial role in initiating and implementing changes that will contribute to ING’s future. You’ll use your analytical skills to tackle strategic business challenges and your creativity to design and implement tools and methods that deliver improved results. Successfully executing your vision puts you at the forefront of delivering on ING’s strategy.
A journey to discovery: three rotations to define your career at ING
This is a two-year global traineeship where you can discover different parts of our organisation across three rotations, of which you can even do one abroad. After these three rotations you can move into a permanent role.
First rotation: dive into our business
During your first year you’ll do two rotations of six months each. We will help you to find your first rotation, taking into account the information you provided during the selection process as well as your own personal preferences and, of course, ING’s requirements. During your first or second rotation you’ll also attend your first global learning experience: a week where all trainees of your ‘year group’ come together in Amsterdam (if circumstances allow) to learn, network and develop yourself.
Second rotation: will you opt to go abroad?
Halfway through the first six months of your traineeship, it’s up to you to start arranging your second rotation. Now it’s a matter of making use of your global network and your own initiative! Many trainees choose to go abroad for their second rotation, and ING offers you opportunities to do so, if circumstances allow. Working internationally provides you with a wealth of valuable experience, both personally and professionally..
Third rotation: gain in-depth knowledge or experience in another track
You’re still in charge; your third rotation is arranged by you. Your trainee manager will help you in making your decision: will you dedicate this last rotation to deepening your knowledge of the business (within your track), or will choose a different track? For example, as an Operations & Change or Retail Banking trainee you can get analytics experience, or as a Risk trainee you can get a better understanding of our Wholesale Banking business.
Global learning experiences: to kick off and close your ITP journey
All ING trainees participate in our global learning experiences. Here, you learn about every aspect of banking and gain insights into the role of a bank, the bank balance sheet, the competitive landscape and ING’s strategic priorities. Needless to say, these events also help you develop your personal skills, such as communication, stakeholder management, and growth mindset.
What you're going to do
A changing bank in response to changing needs
Digitalisation, technology, product innovation and new ways of working are rapidly changing the financial sector. At the same time, more and more newcomers are entering the domain of traditional banks, regulations are increasing and customer needs are changing. To stay a step ahead, we have to be disruptive and initiate complex changes to build a future-proof ING.
For this we need talented people like you. People with a ‘get-it-done’ attitude who can design and implement a new organisational structure and efficient processes that deliver improved results.
As an Operations & Change trainee you’ll be co-piloting the bank. You’ll help to steer seamless operations, lead breakthrough process improvements, create strong and collaborative change communities, contribute to various strategic initiatives and help the business to effectively manage risk and meet regulatory obligations.
The agile approach
Just like many of the big tech companies, ING works ‘agile’. We were one of the first banks to do so. This means you’ll work in teams of specialists from multiple disciplines who are jointly responsible for one project from start to finish. Working this way means we can implement improvements much faster, share best practices and tools, and deliver on our strategy.
Countless challenges to tackle
As an Operations & Change trainee you’ll be introduced to our process management methodologies and our agile way of working in a squad, local change team or a customer loyalty team. You’ll have plenty of opportunities to tackle transformation-related challenges in the Netherlands or abroad. There’ll be a variety of projects that you can sink your teeth into to improve global processes in areas such as risk, modularisation, disruptive technologies, data management, supply chain management, cybersecurity and robotics.
Selection process in 4 steps
1 - Submit your application
The first step of the selection process is filling out your online application by selecting the country and track you would like to apply for. You submit your CV and motivation letter, and ING will be in touch regarding your first screening.
2 - Take the assessment
Should you pass your first screening we will invite you to take an online test to assess your ability to understand, interpret and evaluate information, and whether you align with the ING culture.
3 - Interview with HR
After passing the assessment, we will invite you for an interview with your future trainee manager among others, we will ask you competency-based questions with the input of your online assessment results.
4 - Business panel interview
The final step in the selection process for the ITP is the business panel interview where you meet representatives of ING’s senior management from your chosen track plus the trainee manager. This is your moment to share and showcase your unique skills and talents and to ask your burning questions to our senior leaders. If you successfully complete the selection process, you will receive a job offer from ING and you can sign the official contract shortly afterwards.
Interested in this programme?
Our ITP tracks start twice per year, have a look at the available openings and apply!
More for you
International Talent Programme
Are you a young master’s graduate with global ambitions and eager to develop your potential? ING offers you the chance to make the most of your talent in a traineeship within the bank: the International Talent Programme (ITP).
About ING
ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.