Chapter Lead Global Major Incident Management

The Chapter Lead will lead a team of major incident managers, focusing on resolving global major incidents and manages crises to minimize downtime. You are an every-minute counts-oriented Global Major Incident Manager with proven experience in IT and an excellent set of analytic, communication, and management skills. You can manage major incidents globally to reduce customer impact to an absolute minimum. You draw on your understanding of technology and the global ING organisation to fulfil your mission. You Align with local and domain major incident managers, and global squads. It further supports the organisation by identifying and addressing root causes of problems, track issues, and maintain accurate system configurations to prevent future disruptions. A learning environment is created based on the principle of blameless retrospections.

The team

The Global Major Incident team works in the CTO domain “Engineering & Reliability”. We share our passion for reliability and resilience. Our success is measured by the availability of our critical services.

• Longer Mean Time Between Failures
• Shorter Mean Time to Repair
• Proven resilience to recover from disaster

Key responsibilities

The Chapter Lead is responsible for:

• Develops, innovates, matures & implements the operational SRE practices and related IT processes across ING, in cooperation with the entity-level SRE teams
• Defines the global standards for reliability practices and the major incident process.
• Ensures proper documentation, training material and other ways to get the knowledge to our engineers across ING
• provide expertise to ensure high quality root-cause analysis and ensure follow-up of structural findings with Tech domains.
• Sets the standards for the expert team and takes responsibility for developing, innovating, and safeguarding expertise knowledge.
• Develops and leads people to meet both their individual goals, career goals, organization's goals.
• Commitment to on-call duties and 24/7 availability

Requirements  

• 10-15+ years in software engineering / IT operations and/or software architect roles
• Knowledgeable about technology from infrastructure to front-end, from CI/CD to observability tooling
• Hands-on experience on one or more levels (e.g. infrastructure & back-end development and/or observability & CI/CD tooling).

Tool Experience

You have a solid understanding of ING Private cloud or Public cloud (Azure or Google cloud) and related VM/container stacks & tooling; application-level technologies & tooling heavily in use at ING e.g. spring boot; java / kotlin; pega; Lit-HTML; ING’s API SDK; Azure DevOps; or configuring/building out a CoTS solution within ING; Prometheus / ELK stack / Tracing or ING’s specific implementations (e.g. RTK2, Log4All, MDPL).

Rewards & Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at ING Benefits.

The benefits of working with us at ING include: https://careers.ing.com/en/benefits-NL

• A salary in the range of 6176.35-9871.23
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Questions? Contact our Tech recruitment team for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About Us With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help others take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.