Customer Journey Expert - Customer Data – Role & Mandate Management

A day in the life of a CJE in role management

Our Value Space specialises in offering customer friendly ways to manage who has access on their accounts (think about a parent accessing their children account, or an accountant working for a company).

• You’ll provide our business customers with digital and user-friendly mandate management tools
• You will shape the digital evolution of our mandate processes and other processes that we also own (such as Audit letters, RIB, company mergers & acquisitions,...)
• You will lead the way to a more efficient, user-friendly & safe banking environment

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Experience with leading/contributing to end to end IT projects and/or process improvements exercises (example: using lean management)
• Minimum 5 years of working experience, of which minimum 2 in one or more of the following domains: digitalization, business analysis, marketing, project management and/or data analysis
• Ability to organize your own work in function of team priorities.
• Persuasive & good communicator, adapting your message on your audience.
• A can-do and proactive attitude, and strong customer focus
• A process knowledge on mandates or roles is a plus but not mandatory.

As a CJE in our squad, you will have the opportunity to:

• Act as a product manager: Monitor, design and improve customer journeys.
• Act as a project manager: Lead end-to-end digitalization projects and new-to-market services together with solution architects and the development team.
• Act as a gate keeper: Ensure that the whole bank consumes and uses the mandates correctly all in compliance with our and regulatory requirements
  
• Furthermore, within the Digital Business Banking department, you can count on a range of opportunities to invest in your personal and professional growth with:
  • A role at the heart of the bank’s strategy: mandate management is involved in every important step for our customers journeys and we are redefining entirely how companies are interacting with ING
  • A rich offering in courses and trainings, both on technical and soft skills
  • Challenging projects & a steep learning curve