Product Owner Digital Business Banking-Channel Management

• You explore customer needs by analyzing the customers’ feedback collected via our CSAT surveys and by using standard ING methodology and tools (interviews, customer journey maps, hypothesis cards, experiments …).

• You make recommendations for new features or improvements, create a roadmap and orchestrate the business analysis and delivery of the features and customer journeys, within the risk, legislation and regulatory frameworks.

• Based on requests from your stakeholders and on your gap analysis you prepare the QBR [Quarterly Business Review] for your squad, in collaboration with your team and your Product Lead.

• You have experience with working with IT and an appetence for tech: you are not afraid of jumping from business to technical discussions.

• You are proactive: you can take initiatives and work autonomously.

• Excellent stakeholder management & communications skills: you feel at in ease with complex policies, processes, and people-related organizational dynamics; you have the ability to bring people together to work towards the same purpose. And you are good at explaining complex issues in an easy-to-understand way to get people on board. You are transparent in your communication.

• You have experience in project management. You are good at project management and know what to do to get things done on time. You are structured in your approach and deliveries.

• You have strong analytical skills to interpret data and uncover customer insights.

• You can write clear Business Analysis or create User Flows to give clear functional requirements to the team in charge of making the developments.

• You have experience working with offshore teams.

• You are flexible, adaptive and a quick learner: you are curious to discover the different aspects of digital business banking.

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention
• The support of your Product Lead to help you grow as a PO

Furthermore, within the Digital Business Banking Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:

• Challenging projects to build the best digital business bank.
• The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture and practices.
• Extensive learning proposition in customer experience, digital expertise, soft skills and more.