Consultant – People & Communication

About ING Hubs Philippines

ING Hubs PH is a global service provider within the ING Group, supporting both Wholesale Banking and Retail Banking activities across multiple countries. We are proud of our diverse workforce, collaborative culture, and commitment to innovation.

This role sits within the Enabling Circle of COO Finance (COOF) — a strategic area focused on operational excellence, people development, and transformation across ING’s global services. You will play a key role in driving the People and Communication strategy through Knowledge Management, engagement, and learning enablement.

At ING, our purpose is to empower people to stay a step ahead in life and business. We believe progress is driven by people with imagination and determination to build a better future—for themselves and those around them.

Key Responsibilities

Knowledge Management & Enablement

- Design and deliver engaging Knowledge Management training sessions (virtual and in-person).

- Curate, review, and maintain high-quality documentation and knowledge assets.

- Develop and implement knowledge retention strategies for critical processes.

HR & People Strategy Support

- Align Knowledge Management initiatives with HR learning journeys, development plans, and People Strategy.

- Support documentation and knowledge sharing for HR processes (onboarding, performance management, talent development, financials).

- Collaborate with HR and People Enablement teams to ensure Knowledge Management practices support employee growth, engagement, and compliance.

Driving the People & Communication Agenda

- Contribute to the execution of the People and Communication strategy within COOF.

- Support initiatives that foster employee engagement, internal communication, and a knowledge-sharing culture.

Strategic & Operational Delivery

- Drive Knowledge Management initiatives aligned with departmental goals and ING’s People Vision.

- Organize and manage Knowledge Management projects, timelines, and deliverables.

- Monitor Knowledge Management effectiveness using metrics and feedback, and continuously improve processes.

- Engage stakeholders across departments to promote Knowledge Management adoption and collaboration.

Key Capabilities & Minimum Qualifications

- Bachelor’s degree in Information Management, Organizational Development, Communication, or Education.

- Strong understanding of Knowledge Management principles (e.g., SECI model, Nonaka-Takeuchi).

- Familiarity with information architecture, taxonomy, metadata, and content structuring.

- Proficiency in Knowledge Management tools (SharePoint, Confluence, M-Files, or similar).

- Experience supporting HR-related processes, including learning journeys and employee lifecycle documentation.

- Knowledge of change management and guiding teams through Knowledge Management-related transitions.

- Alignment with HR policies on data privacy, access control, and compliance.

- High learning agility, proactive mindset, and ability to manage multiple priorities.

- Passion for continuous improvement, innovation, and automation.

- Ability to challenge assumptions, analyze problems pragmatically, and offer convincing recommendations.

Why Join Us?

- Work in a truly global and diverse environment

- Opportunities for career growth and development

- Be part of a team shaping the future of banking

- Inclusive culture that values collaboration and innovation

Ready to Empower the Future?

If you thrive in a fast-paced, evolving environment and are passionate about knowledge sharing, people development, and organizational learning, we’d love to hear from you.

Apply now and help us change the future of banking.