Fraud Lead

As lead for Anti-Fraud Hub team, you are expected to perform the following in support of the process and the team:

1. Guides the team in the following:

a. Monitoring and detection of possible fraudulent transactions and performing related fraud operations tasks within SLA.

b. Fraud investigations

c. Preparing investigation, regulatory and other reports within SLA.

2. Reviews/approves reports (e.g., alerts, investigations, fraud losses and other statistics, recommended process/system enhancements, management reports. other issues/concerns) and communicates them to senior management and stakeholders.

3. Prepares the individual performance targets and Key Performance Indicators (KPI) and evaluates the performance of team members

4. Approves card or account blocking when necessary

5. Conducts regular team meetings and coaching

6. Provides/supports adequate training for team members

7. Coordinates with legal and law enforcements when necessary

8. Performs other functions assigned by senior management

You are also expected to perform and manifest these leadership traits:

• Developing high – performing teams and empowering teams to act autonomously and holding them accountable.
• Making decisions for the good of the business and the people
• Having strong communication skills and (international) stakeholder management skills
• (Complex) Project Management and with a proven track record in continuous improvement and change management
• Being able to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
• Steering on output through others
• Managing multiple business partners and used to work with tight deadlines.
• Being result-driven and being able to push things forward in a persistent way.
• Being well organized, pro-active and hands-on to deliver high quality output and services.
• Being analytical, autonomous, adaptive, and flexible to turn problems into workable solutions.
• Having exposure with communicating with stakeholders with different cultural backgrounds
• Having proven verbal and written communication skills in English.