Junior/Medior Relationship Manager

• Growth of our corporate banking business (nominal size as well as profitability)

• Widening of the corporate customer base through prospect acquisition while efficiently deploying ING differentiators

• Sales of bank products to eligible customers (PAM and LAM names)

• Bearing the ultimate responsibility for the assigned customer relationships, their know-your-customer (KYC/CDD) process

• Close collaboration with PAM offices, product, sector and other service departments

• Pro-actively engage with relevant stakeholders on a regular basis

• Collaborate with the rest of the Corporate Sector Coverage team on entrusted commercial and related tasks if and when needed
  

KEY RESPONSIBILITIES

Individual Customer Portfolio Build-up and Maintenance

• Acquire clients within the defined target market - Assess and dimension the business potential of current, newly acquired and target market customers, set own marketing priorities according to the revenue opportunity - Develop and follow account plans for each customer, set lead products, x-sell strategy and defensive strategies when applicable

• Perform industry, product driven client strategic pitches ✓

• Optimize the offered product mix using risk/reward ratio as a main criterion

• Involve product, line and credit management as needed

• Build close professional relationship with own internal and external customers

• Support sector driven strategy (and co-ordinate with global sector teams)
  

Product Sales and Delivery 

• Sell full mix of ING’s wholesale products

• Involve product managers for sales of specialized products

• Suggest product modifications/innovations as necessary

• Take responsibility for all the credit and documentation features of products used by own customers (alongside relevant products)

• Co-ordinate and support preparation and execution of loan and pledge agreements

• Organize and catalyze product delivery

Co-ordination of Customer Servicing

• Interface customer contact regarding daily business, i.e. cash management, loan draw-downs and similar

• Liaise with operations and product management for proper customer servicing
  

Credit Initiation & Maintenance

• Structure the credit lines according to internal rules, customer needs and credit viability

• Assist in execution of credit applications

• Bear full accountability for the credit proposal

• Comply with the risk process including timely preparation of call reports

• Take personal ownership for the credit risk related to the customers assigned

• Recognize problems as they evolve, gather and communicate all credit deterioration signals to line and credit seniors  
  

Documentation

• Ensure standard documents are used wherever possible 

• Verify the identity of each customer representative when the customer is signing the bank documents    
  

Compliance

• Take every effort in gaining a deep knowledge about every one of your customers 

• Follow the account activity and be ready to explain any irregular items, prepare Transaction Profiles and AML exception reports 

• Ensure the customers` activities are compliant with all local regulations, if non-compliant activities recognized, inform line management 

• Get to know and comply with all internal procedures and policies 

• Actively work with CDD/ Monitoring tool and work towards zero CDD overdue files Activity    
  

Activity Reporting 

• Fully use Salesforce as the primary customer relationship management and activity management tool 

• Prepare and submit for approval expense reports for actually incurred expenses while on-the-job 

Performance required 

• Meet the benchmarks as set in the KPIs 

• Meet or exceed individual annual revenue budget 

• Meet the zero credit loss norm while keeping the bank safe and compliant 

• Work in full alignment with the approved commercial strategy 

REQUIREMENTS

• University degree 

• A minimum of 3 years relevant experience from international or local bank 

• Experience in working with corporate clients 

• Fluent in business English 

• Demonstrates high ethical standards 

• Excellent interpersonal skills, efficient team player 

• Proven ability in identifying and meeting customers' needs through matching a broad range of products and services to their requirements 

• Right to work in the Czech Republic 

WHAT ING OFFERS

• A friendly, professional, and passionate work environment

• Varied and engaging tasks

• An international setting with access to decision-makers

• Opportunities for professional growth and development. 

• A wide array of benefits, training opportunities, and a safe, pleasant working environment. 

• A modern culture with flexible options for remote work and office presence (located at Českomoravská, Prague 9)

• Both part-time (0,5 FTE) and full-time (1 FTE) options available  

Next steps

• We eagerly await your motivation letter and CV/resume

• Your CV and cover letter will be thoroughly reviewed by HR and your future manager

• Initial interactions, whether via Teams or in-person meetings, will be arranged in due course 

  We welcome everyone with equal enthusiasm – regardless of race, color, age, gender, sexual orientation, nationality or disability.