IT Contracts Support Officer

It’s an exciting time to grow your career with ING, Australia’s most recommended bank, in 2025.

The Office of the CIO (OCIO) is a multi-disciplinary team that drives operational excellence by consistently communicating, planning, monitoring and evaluating performance for Technology for ING Australia.

Reporting to the Commercial contract manager you’ll be responsible for driving the technology procurement activities to deliver value, associated risk and governance activities. You will also involve optimizing the technology contracting landscape to ensure a healthier and more efficient ecosystem.  

Ready to make an impact?

What you’ll do …

• Support procurement activities including vendor selection, onboarding, contract negotiation and execution to enable the Technology team to deliver strategic value.

• Draft, review, and negotiate a wide range of commercial contracts, ensuring compliance with company policies and regulatory requirements.

• Monitor contract performance, manage renewals, mitigate risks, and remediate contracts where applicable.

• Support the Technology team in conducting risk and governance activities related to procurement, including DORA compliance, risk assessments, business impact assessments, exit strategies, and more.

• Provide financial insights related to contract terms, budgeting, and cost optimization.

• Maintain accurate records and documentation in contract management systems to enhance operational efficiency.

What we’re looking for…

• Experience in procurement in banking or financial institution and contract management, ideally within technology department in a commercial environment.

• Understanding of commercial contracts, familiar with contract lifecycle management and governance frameworks.

• High attention to details with ability to identify risks and inconsistencies in contracts

• Basic understanding of risk management, financial principles and ability to interpret financial data in a contract context.

• Strategic thinking capability with strong commercial acumen

• Ability to handle multiple tasks and prioritize effectively.

• Tertiary qualifications in Procurement, Business, Law, IT or related fields (or equivalent experience)

• A collaborative mindset and desire to learn in a dynamic, goal-oriented environment

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you’d like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact  Mia.Annamalai@ing.com

Applications close on 11th Nov 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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