Intern UX / Design & Communication

What You’ll Work On

1. Experience & Engagement Design

• Improve the end-to-end user experience of CoE services (SharePoint hub, onboarding journeys, materials).

• Identify friction points and propose UX-driven improvements.

• Create simple, intuitive flows that help users understand what to do next.
  

2. Visual Design & Communication

• Design clear and engaging visuals (infographics, slides, UX mockups).

• Translate complex topics (governance, tools, processes) into simple, user-friendly content.

• Ensure consistency in look & feel across all CoE materials.
  

3. Content & Storytelling (SharePoint & Beyond)

• Create and improve content on our Citizen Development SharePoint hub.

• Turn technical topics into engaging, easy-to-read experiences.

• Showcase success stories that inspire adoption.
  

4. Video & Digital Media

• Design and produce short, engaging videos (tutorials, demos, success stories).

• Support scripting, storyboarding, and editing.

• Help us communicate in formats users actually enjoy.

What We’re Looking For

• Student in UX/UI, Design, Communication, Digital Media or similar.

• Strong skills in visual design tools (e.g., Figma).

• Experience or interest in UX/UI design and user journeys.

• Ability to simplify complex information into clear messages.

• Basic experience with video creation/editing.

• Creative mindset + attention to detail.

• Strong communication skills and willingness to collaborate.

Nice to Have

• Interest in no-code tools (Power Apps, Power Automate).

• Familiarity with SharePoint or internal platforms.

• Experience designing for corporate or product environments.

• Curiosity about user behavior, engagement, and adoption.

What You’ll Gain

• Real ownership: your ideas will directly improve how hundreds of users experience our platform.

• Hands-on experience in UX, design, and digital product communication.

• Exposure to enterprise-scale digital transformation.

• Opportunity to shape a growing community of citizen developers

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

Please note that for this internship it is mandatory to be currently enrolled as a student at a Dutch University.

Want to apply directly?

Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.