Chapter Lead Ops Engineer

ING is looking for an IT Devops Chapter Lead in the International Payments Processing area. The stability of International Payment Processing system, the platform, including all of its components and pipelines, are managed by this chapter which includes a group of enthusiastic and highly skilled engineers. 

The team

The engineering team that you will be responsible for and part of, is located in the Netherlands, Spain and India. Together with the other chapter leads you will look for the best ways to deliver fast and high-quality software while maintain the stability of existing system. You’re continuously looking for improvements, while ensuring a safe and compliant bank. Our IT Chapter Leads have a positive can-do mindset and they live the Orange Code Behaviour. Besides a passion for IT, Chapter Leads have strong people management and coaching skills. 

As an IT Chapter Lead you are a senior engineer, and you are seen by colleagues as a go-to person. You have not only a strong drive to constantly keep your own expertise up to speed, but also want to make an active contribution to the development and advancement of the people in your chapter and your field.

You are energetic with expertise in engineering, people management and affinity with run and maintenance of critical applications. You are an Expert Ops Engineer, and this will be your role in the squad for 60% of your time. The remaining 40% you spend on building up expertise in your chapter and developing your chapter members.

The people in your chapter are equally ambitious as you, and you like to transfer your expertise to them and feel satisfaction from coaching (both professionally as personally) less senior chapter members. You are ambitious with what you and your Chapter want to achieve. You stimulate your Chapter members towards continuous improvement of their skills. You take an active role in the yearly planning of required improvements and translating these into a quarterly plan.

Key Responsibilities

As a Senior Engineer you contribute to the development and maintenance applications within PSS.

• Designing, developing, and maintaining applications
• Resolving incidents
• Continuous Delivery and Continuous Deployment in Azure DevOps
• You have direct contact with the users to convert complex business requirements into IT solutions
• You devise ways to make solutions scalable & future fit
• Sharing knowledge with and training less experienced colleagues
• In addition to substantive IT engineering tasks, you act as a coach of a Chapter (team) of engineering colleagues.
• You are responsible for all HR aspects associated with stimulating, motivating, and coaching the experts in your Chapter.
• As a Chapter Lead, you are responsible for the knowledge development of your employees within the ING Way-of-Work.

How to succeed

You are a skilled and very experienced Engineer. You are substantively strong, and you are focused on achieving the best and concrete results in your work. Better than anyone you understand the wishes and needs of the IT department. Also, you are a real team player. The complex and versatile operational working environment requires you to be able to switch quickly. You can quickly recognize where to act. You are also able to coach colleagues and give constructive feedback.

Characteristics of a Chapter lead

• Inspiring, shows energy and passion
• An operations heart to keep your systems in perfect condition
• Focus on working together, facilitating others to be successful
• Strong market focus in IT (Lean IT, continuous delivery, cloud processes, etc.)
• You are quickly familiarized with the ING Agile Way-of-Work and use this WoW to pursue the goals of the IT Area and ING.
• You have a mindset of continuous improvement
• You have good coaching, social and communication skills
• You do your work with great awareness of the risks that ING and its customers can run
• Experience in managing Linux application platforms, where automating is your thing
• Master in CI/CD tooling, preferably with azure devops and ansible
• Master in monitoring, preferably with the ELK stack, Prometheus and Grafana
• Willing to do night and weekend standby shifts
• Experience with cross cultural and cross time zone collaboration

Engineering skills

• At least Bachelor/Master level of education
• Knowledge of, and experience with Agile/Scrum
• DevOps skills
• Knowledge of, and experience with continues delivery tools like GIT, Azure DevOps, and Azure pipeline
• Familiar with ELK stack and other monitoring and alerting solutions like Grafana and Prometheus
• Knowledge of, and experience with Risk management in a IT Bank environment
• Experience in drawing up complex business requirements from stakeholders and converting them into IT solutions
• You have a positive mindset
• You have an excellent command of English, both verbally and in writing

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• Salary between 6.176 EUR - 9.871 EUR based on 36hrs/ week
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.