Fraud Alert Specialist

A day in the life of a Fraud Analyst

• Analyzing incoming alerts to identify potential fraud and take measures to stop the bleeding.
• Handling fraud cases that were reported digitally or via call.
• Utilizing various fraud detection tools and techniques to identify fraud.
• Treating emails from internal (KYC, A&S, Complaints, DBPI, Branches...) as well as external (Merchants, Other Financial Institutions, the Police, customers…) stakeholders.
• Chatting with customers and answering general and advice questions.
• Actively working together with Fraud Prevention, Fraud Detection and Fraud Investigation to build a securer banking environment for our customers, create opportunities to improve processes and a safer society for everyone.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious. Keep learning. Take on responsibility. In return, we will back you to develop into an even more awesome version of yourself.

• Effective communication skills in French, Dutch, and English. Level B1 in EACH language is the minimum requirement.
• Able to work MON-FRI between 8:00 and 22:00 in weekly changing shifts, and sometimes on SAT.
• Strong analytical skills and a drive to dig deep into cases to find and stop fraud.
• An empathic and understanding personality that listens to clients and understands what the fraud victim is going through, yet assertive enough to deal with fraudsters and mules as well.
• A can-do and hands-on mentality. A great mindset is everything, we will teach you the necessary Fraud knowledge.

As a Fraud Analyst you will have the opportunity to:

• Become a Subject Matter Expert in Fraud and to grow within Fraud Operations
• Or to move on in our Tribe and to become a Fraud Investigator, a Fraud CJE or work on Fraud Awareness
• You will be fully trained in Fraud Operations and receive regular training in assertiveness, cybersecurity, and financial crime.

The team

Fraud Operations is one Operations team, led by three circle leads, Olivier Lambert, Caro Neuckermans and Isabelle Brees. The operations team functions as one, regardless of the circle lead. You will be part of a team of +35 Fraud analysts who will help you to succeed. We have a strong fraud fighting culture and we always put the customer first. We are proud of the impact that we have on our customers and on ING Bank. We are determined to fight fraud every day and in every way we can, to guarantee a securer banking environment for our customers and a safer society for everyone. Together we are stronger against Fraud!

Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via My Job Your Job.