BCM & Operational Resilience Specialist @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The mission

This position is located within the ING Global ORM Center (IGOC), part of the ING Non-Financial Risk & Compliance HUB, in Romania.

IGOC mission is to provide professional non-financial risk (NFR) management services towards ING entities globally.

The team of NFR professionals is working with a variety of internal stakeholders, in a multi-cultural environment, that provides the opportunity of gaining oversight on the non-financial risk practice, as well as the opportunity to further support the enhancement of the global control framework.

Your day-to-day

ING embarked on its operational resilience journey around two years ago. Many of the building blocks have been put in place in the meantime. In your position, you will play an important role in helping to further mature ING’s operational resilience framework and in the development of non-financial risk management in this area. You will work closely with 1LoD teams in the COO and CTO domains, as well as with non-financial risk management in ING’s entities around the world.

As part the CoE Operational Resilience & Business Continuity Risk your role is pivotal for our success. You will be part not only of IGOC but also part of the Execution, Delivery and Process Management (ED&PM) team within the global Non-Financial Risk function of ING, which is globally responsible for Operational Resilience & Business Continuity Risk. You will report functionally to the Head of the CoE Operational Resilience & Business Continuity Risk/ EDPM NFR/ ING Bank N.V. Amsterdam and hierarchically to the NFR Lead/ ING Global ORM Center/ ING Hubs Romania.

Key responsibilities:

• On behalf of the Operational Resilience & Business Continuity Management Policy Owner, keep the document up to date, in line with the internal and external regulations;
• Support the implementation of the Operational Resilience & Business Continuity Management Policy, by providing the tools & guidelines towards 2LoD NFR functions within the locations;
• Supporting and challenging 1LoD on the further development and implementation of ING’s Operational Resilience framework;
• Work closely with non-financial risk management in ING’s local entities to develop risk management in the area of operational resilience;
• Monitor the bank’s compliance with operational resilience and business continuity regulatory requirements, such as the Digital Operational Resilience Act;
• Connect with other areas within non-financial risk management (IT risk, data risk, third party risk, personal & physical security risk) to ensure a holistic approach towards operational resilience;
• Use the non-financial risk management tools that are being implemented bank wide/ in all locations (e.g., Key Control Testing activities/ Issue management/ Event management/ Risk Reporting etc), to monitor the implementation and flag any deficiencies;
• Report on high and critical risks in INGs critical business services and support their business owners in defining remediating actions;
• Support the roll-out of tooling for managing ING’s operational resilience.

What makes your role interesting and challenging, is the diversity of the non-financial risk domains that you can cover; you have the opportunity to build up these activities in the best way it suits us as a team and as an organization. Even though the tools we use are the same, the Operational Resilience & Business Continuity Management Policy has its own specificities and different stakeholders that requires a tailored approach. This includes being in sync with the other teams within the EDPM and IGOC, especially the Center of Expertise Third and Intragroup Party Management.

What you’ll bring to the team

• You are an experienced risk specialist with > 7 years of relevant experience within functions dealing with risk management or process management (e.g., External/ Internal Audit; Operational Risk Management; Management Consulting; Process Management; Business Control), in the financial services industry or consultancy;
• You have experience in business continuity and/ or operational resilience;
• Knowledge of the banking value chain across operations and information technology: processes, locations, ICT systems, etc;
• Experience in banking, working in Retail, Wholesale Banking and/or support functions experience;
• Experience in working in a global organization with different cultures and maturity levels;
• Fluent in English.