Chapter Lead DevOps | Payments @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a Chapter Lead DevOps in ING Bank Romania - Payments Tribe you will be responsible for leading a team that ensures smooth functioning of the operational environments for all payments services and applications. This includes server and software management, support to our customers by providing quality and fast resolutions, involve in fixing production bugs and constantly looking to improve and/or automate our processes and procedures. The Chapter Lead DevOps role requires knowledge across the whole stack (like operating systems, disk management, databases, networking, performance, web site, load balancing, security, backups, disaster recovery and configuration management), CI/CD, IT Risk Paradigm while also leading and coaching the team members, being responsible for their growth and performance.

You will master the reliability of the Payment services.

Your day to day

• Lead a team of DevOps engineers both specialized in Linux and Windows environment;

• Lead a team of support professionals;

• Build a growing path and help mature team’s skills and knowledge;

• Responsible of team’s performance, evaluation cycle;

• Define and Maintain a high level of reliability of Critical Business Services within the Tribe;

• Working within Continuous Delivery or Continuous Deployment processes;

• Help team Deploy application functionality in Test, Acceptance and Production;

• Lead execution of maintenance tasks in enterprise environment, such as HA, DR/BCP plans and execution, patching and Observability practices;

• Work together with your stakeholders (Product Owners, Delivery Chapter Leads) for Capacity Management;

• Ensure applications are within Bank’s IT Risk appetite according to local frameworks and DORA;

• Maintain application documentation;

• Maintain SLA, System Availability, Capacity management, and Performance KPI;

• Working in an ITIL and Agile environment;

• Mange escalation of incidents to 3rd line support, if needed. Work closely with all parties necessary in order to solve problems;

• Collaborate with other teams to ensure that the application is functioning as expected;

• Create and maintain an up-to-date documentation and procedures of your area of support;

• Contribute to the automation and optimization of processes and flows, in order to prevent human error and increase processing speed and the ability to detect errors;

• Offer help and support to newer colleagues;

• Ideas, suggestions, feedback for improvements are welcomed at all times;

• Lead WarRoom efforts in case of P1 incidents affecting customers;

• Define Observability strategy and KPIs such as Uptime, Response Time, Error Rates, Throughput, Resource Utilization;

• Implement a GitOps framework together with delivery chapters.

What you bring to the team

• Proven experience in leading DevOps teams;

• Strong BizDevOps and SecDevOps mindset;

• Experience with CI-CD pipelines and tools (Azure DevOps, Azure Boards, Azure Backlog);

• Understanding of key DevOps responsibilities and concepts;

• Familiarity with Build and Release strategies;

• Hands-on experience in process automation, technology efficiency and effectiveness;

• Knowledge of UNIX and Windows based systems and features;

• Basic knowledge of SQL;

• Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy and others;

• Good knowledge of monitoring tools like Grafana, Zabbix, Kibana or Prometheus;

• Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines;

• Excellent problem solving/analytical skills and knowledge of analytical tools;

• Good organizational skills and commitment;

• Ability to adapt to continuous and demanding security changes;

• Positive attitude and oriented towards solving problems;

• The ability to give constructive feedback and openness to receive it as well;

• Ability to work within the team and act as a mentor;

• Ability to work under strict deadlines;

• Ability to effectively interface with technical and non-technical staff at all organizational levels.

What we offer

• Impactful work in a fun and collaborative environment;

• Open-concept offices designed for both teamwork and relaxation;

• Corporate events and social gatherings;

• Hybrid way of working with flexible working schedule and short week options;

• Monthly budget on Benefit platform;

• Extra annual leave days depending on the total length of working experience;

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.