IT Business Analyst for Daily Banking & Savings @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. 

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? 

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania: 

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree 
  

The Mission
The Daily Banking & Savings Germany is responsible for the core products our customers use every day – in particular current accounts, savings products, and the underlying technical capabilities that make these products safe, scalable, and simple. 
We work in end‑to‑end product teams and are closely aligned with Business, Operations, and Architecture. Together, we continuously improve the customer experience while ensuring the highest standards of stability, security, and regulatory compliance. The role is embedded in the respective squad and reports to the responsible people manager in ING Hubs Romania. 

Your day to day
Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when it comes to tasks. Here are your daily responsibilities: 

• Help clarify and shape business requirements and then turning them into technical solutions that fit the high-level architecture.

• Make features ready for implementation by modelling them with component diagrams and with sequence diagrams that show how components interact.

• Define APIs and integrations: REST endpoints, methods, request/response payloads with examples, HTTP status codes, error messages, and event-based interactions.

• Split epics into features, prioritise them with business and provide support in writing user stories and acceptance criteria.

• Keep stakeholders aligned across business and IT. Share decisions, follow up on open points, and help clarify scope, dependencies before work enters delivery.

• Follow features through end-to-end delivery, including testing API behaviour with Postman/Bruno and support incident analysis if needed.

• Use AI tools to ease your day-to-day work and have a keen interest on how it can smooth the discovery phase.

• Support the governance processes of assigned IT assets, ensuring alignment with established standards, controls, and lifecycle requirements.

What you’ll bring to the team

• Strong conceptual and analytical skills

• Experience with banking industry or financial institutions is a plus

• 3–5+ years of experience as a Business Analyst, Solution Analyst or similar role in software delivery, ideally in banking, insurance or another regulated industry.

• Solid technical understanding of how systems communicate: REST APIs, event-driven architecture, microservices and the trade-offs between synchronous and asynchronous communication.

• Hands-on modelling experience with sequence diagrams, component diagrams and business process diagrams (UML or similar).

• Experience defining APIs and data models, including payloads, status codes, error handling and the data structures behind business requirements.

• Working knowledge of SQL and API testing tools such as Postman.

• Strong Agile experience (Scrum or SAFe), including backlog management, feature prioritization and writing clear user stories and acceptance criteria.

• Excellent stakeholder management: comfortable working with business, architects, developers and external partners, and able to keep everyone aligned across several topics.

• Clear written and verbal communication: able to explain technical solutions to both business and IT audiences, ask the right questions and follow open points through to resolution.

• A problem-solving, proactive mindset: unblock stalled topics, propose options when priorities conflict, and take ownership from discovery to delivery.
• Adaptability: comfortable switching between projects, priorities and stakeholder groups, from business teams and architects to developers and external partners, and adjusting the approach and communication style to each

• Fluent English and comfort working with colleagues across countries.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).