Project Manager for Product Management @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

As Customer Journey Expert – Loyalty & Beyond Banking, you will contribute to the development, delivery and day-to-day operation of customer-centric value propositions that go beyond traditional banking and strengthen ING’s retail customer engagement.

You will work in a cross-functional setup where product, engineering, operations, business and country teams collaborate to deliver and scale propositions across markets, reporting to the Chapter Lead.

The initial scope of the role is focused on cashback, streaming & video-on-demand subscriptions, lifestyle & everyday perks and the operational activities required to keep these services stable and reliable, including incident management, payment processing follow-up and production support.

You will work closely with the Product Owner – Beyond Banking (Value & Engagement Propositions), supporting the portfolio of customer-centric value propositions and translating commercial, customer and country needs into clear requirements, backlog items and delivery priorities.

This role is hands-on and execution-focused: you will help make sure features are delivered predictably, priorities are clear, operational issues are managed effectively, and customer journeys are continuously improved based on data, feedback and market needs.

Your day to day

Your day will revolve around:

• Cashback propositions: customer journeys, offer mechanics, activation, usage, settlement/payment follow-up and issue resolution.
• Streaming & video-on-demand subscriptions: subscription-related customer journeys, onboarding, renewal/usage flows, partner integration support and operational follow-up.
• Lifestyle & everyday perks: customer benefits and partner-led perks that increase engagement and everyday relevance.
• Operational activities: incident management, production stability follow-up, payment execution and processing support, partner operational processes, issue prioritization and communication with impacted stakeholders.
• Managing and continuously update the product backlog, ensuring priorities are clear and aligned with business, delivery needs and within the team.
• Working closely with IT teams in daily interactions to monitor implementation progress and address issues early
• Coordinate across teams to ensure consistent delivery and proper alignment of requirements
• Ensure production stability by monitoring incidents, prioritizing fixes, and supporting resolution
• Facilitate clear communication between stakeholders, ensuring everyone is aligned on priorities, progress, and risks
• Support delivery processes end-to-end, from requirement clarification to release and post-production follow-up
• Translate business, country and customer needs into clear requirements and actionable backlog items.
• Manage and continuously update the product backlog in Azure DevOps / Jira, ensuring priorities are clear, structured and aligned with the Product Owner and delivery teams.
• Support the Product Owner – Beyond Banking in roadmap execution, prioritization, stakeholder alignment and delivery tracking.
• Define and improve customer flows and lifecycle journeys for cashback, subscriptions and lifestyle perks, from awareness and activation to usage, renewal and retention.
• Work closely with IT teams in daily interactions to clarify requirements, monitor implementation progress, manage dependencies and address issues early.
• Participate actively in Agile ceremonies and contribute to predictable delivery and transparent communication.
• Monitor production issues, prioritize incidents and follow up on resolution to ensure service stability and customer impact mitigation.
• Collaborate with operational teams to define procedures, identify risks, support payment processing follow-up and improve run activities.
• Coordinate with international teams and stakeholders across countries to ensure consistent delivery and alignment.
• Support testing, validation and post-production follow-up for delivered features or operational changes.
• Maintain collaboration with business product owner, legal and business stakeholders for partner-related activities, operational clarifications and contract support where needed.
• Provide regular updates on progress, issues, risks and dependencies.

What you’ll bring to the team

You are a hands-on Customer Journey Expert focused on execution, delivery and operations. You are structured, proactive and comfortable working in a complex environment with multiple stakeholders, partners and dependencies. You take ownership, communicate clearly and make sure things move forward.

Experience

• 3+ years of experience in Product Management, Product Ownership, Customer Journey Expert or similar digital product roles.
• Experience working in Agile environments, such as Scrum or Kanban.
• Experience with Azure DevOps / Jira or similar backlog management tools is a plus.
• Experience with digital customer journeys, subscriptions, loyalty, cashback, partner platforms or production operations is considered an advantage.

Skills / knowledge

• Strong backlog management and prioritization skills.
• Good understanding of digital products, customer journeys, software delivery lifecycle and production operations.
• Ability to coordinate technical teams, clarify requirements and manage dependencies.
• Strong stakeholder management and communication skills in a multi-country setup.
• Structured way of working, attention to detail and ability to follow through.
• Ability to identify issues early, assess customer impact and drive resolution.
• Comfort working with operational topics such as incidents, payment processing follow-up and partner support processes.
• Adaptability in a dynamic and evolving environment.

Why you’ll enjoy working with us

• You will join a dynamic and collaborative team working on Loyalty & Beyond Banking propositions that connect banking, partners and digital customer journeys.
• You will collaborate with colleagues across Romania, the Netherlands, Belgium, Germany and other markets in a young, diverse and international environment.
• You will contribute to customer-facing propositions integrated into the banking app and visible to large customer bases, shaping how customers interact with benefits, subscriptions, partners and everyday perks.
• You will gain hands-on experience in managing digital products across multiple countries, stakeholders and systems, balancing delivery with live operations.
• You will be part of a team that encourages ownership, open dialogue and collaboration, where ideas are shared and challenges are solved together.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).