INTERNSHIP – Fraud Prevention & Claims Management

INTERNSHIP – Fraud Prevention & Claims Management.

As part of strengthening its Anti-Fraud department, ING Luxembourg is looking for:
An intern in Fraud Prevention & Claims Management, starting in April 2026 for a duration of 6 or 12 months.

The Anti-Fraud service, part of the ODCR department (Operational, Design Control & Resilience), is operationally dedicated to the prevention, detection, and handling of fraud.

It is also responsible for the in-depth analysis of claims related to payment matters in order to improve the security of our clients.

Your mission will include:

• Responding to requests from clients who are victims of fraud.
• Conducting in-depth analysis of fraud incidents to understand the mechanisms and strengthen security measures.
• Recovering fraudulently diverted funds, in coordination with competent authorities, payment channels and financial institutions.
• Managing administrative obligations related to fraud in accordance with internal procedures and Visa Inc. regulations.
• Collaborating closely with IT, legal teams, and banking partners for a quick and coordinated response.
• Working with the fraud teams of ING Poland and Visa International.

Your profile:

• Minimum of a Bachelor's degree (Bac +3) with a focus in economics, finance or law.
• Strong analytical, organizational, and decision-making skills.
• Excellent communication skills, both written and verbal.
• Ability to handle complex cases with precision.
• Comfortable working with numbers and analytical tools.
• Detail-oriented, adaptable, and a strong team player.

IT Skills:

Proficiency in MS Office is important, along with the ability to perform control tasks effectively.

Languages:

Fluency in French and English is required. Knowledge of Luxembourgish and/or German is a plus, but not mandatory.