IT Area Lead (PEGA)

About the Role

Are you an experienced technology leader with a strong background in Pega, business process management, and enterprise-scale delivery? Do you thrive in leading high-performing teams, driving modernization initiatives, and shaping technology strategy within a global organization?

At ING, we're transforming the future of banking through innovative technology, agile ways of working, and customer-centric solutions. We are looking for an IT Area Lead who can lead a strategic domain, drive engineering excellence, and enable large-scale digital transformation across our global banking platforms.

Why Join ING?

• Lead a strategic Pega domain supporting critical banking capabilities.
• Drive modernization and digital transformation initiatives at scale.
• Collaborate with global stakeholders and international technology teams.
• Influence technology strategy, engineering standards, and delivery excellence.
• Lead, develop, and inspire talented engineers and technology professionals in an agile environment.

What You'll Do

As the IT Area Lead for the Pega Domain, you will be accountable for the overall technology direction, delivery outcomes, people leadership, and operational excellence of your domain.

Key responsibilities include:

• Lead and manage a domain of multidisciplinary technology teams focused on Pega-based solutions and business process platforms.
• Define and execute domain technology strategy aligned with organizational goals and transformation objectives.
• Drive the modernization of platforms, architecture, processes, and engineering practices.
• Partner closely with business, architecture, security, risk, and engineering stakeholders to deliver scalable solutions.
• Ensure the reliability, security, compliance, and performance of critical banking applications.
• Foster a culture of continuous improvement, innovation, and engineering excellence.
• Champion Agile, DevOps, Continuous Delivery, and high-performing team practices.
• Develop leadership capability, coach managers and engineers, and build strong succession pipelines.
• Manage technology risks, security governance requirements, and regulatory commitments.
• Oversee domain delivery, budget planning, vendor engagement, and resource management.

What We're Looking For

Required Experience & Qualifications

• Extensive experience leading enterprise technology teams within complex environments.
• Strong expertise in Pega, BPM platforms, and low-code technologies.
• Demonstrated people leadership experience, managing managers, leads, and engineering teams.
• Strong understanding of software development methodologies, SDLC, and engineering best practices.
• Experience implementing Agile, Scrum, Kanban, DevOps, and Continuous Delivery practices.
• Proven experience delivering large-scale transformation or modernization programs.
• Knowledge of modern software architecture, infrastructure, and cybersecurity principles.
• Experience with security governance, cyber risk management, and technology controls.
• Strong stakeholder management and communication skills across senior leadership levels.
• Banking, financial services, or highly regulated industry experience.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.

Preferred Qualifications

• ITIL Certification.
• PMP Certification.
• Experience leading globally distributed teams.
• Exposure to cloud technologies and digital transformation programs.
• Strong understanding of enterprise architecture and platform strategy.

What Success Looks Like

In this role, you'll help shape the future of digital banking by:

• Accelerating platform modernization initiatives.
• Improving engineering maturity and operational excellence.
• Building engaged, high-performing teams.
• Delivering secure, scalable, and resilient technology solutions.
• Driving strategic outcomes that create meaningful value for customers and the organization.

Worried about the wage gap? So are we. Our commitment to pay equity means you'll be valued for your skills, not your gender.

How to Apply

Interested in joining us? Click the apply button on our careers site and submit your application through Workday.

Job Application Safety Reminder ⚠️

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms. ING uses Workday as its internal recruitment system.
• Applications should be submitted only through our official careers site.
• Check the sender's email carefully. Legitimate communication will always come from@ing.com and/or@myworkday.com.
• ING will never ask for payments or banking details during the recruitment process. If someone requests this information, it is a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.