Lead of the Compliance Centre of Excellence (Hub) Manila

Background on what ING is about (generic ING background):

ING Hubs Philippines (ING Hubs PH) is part of the ING organization delivering services to many business units across the world (both Wholesale Banking and Retail Banking). Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

The Compliance CoE (Hub) at ING Hubs PH provides concentrated compliance knowledge and expertise as a central solution to Group Compliance and local ING entities (countries).

Job Overview

ING Hubs PH seeks a lead of the Compliance CoE (Hub), Senior Vice President level. This ideal candidate has 5-10 years of compliance experience out of which a minimum of three years in a lead role, preferably in an international bank / financial institution. The appointed person will lead the Compliance CoE (Hub) in Manila and support the ING’s initiatives on compliance risk management, centralization, standardization and digitation leading to effectiveness of the compliance risk function.

In the Compliance CoE (Hub) a team of 50 dedicated compliance officers support Group Compliance and countries in various compliance related activities to ensure that ING’s compliance risks are adequately managed. The team provides services to Financial Crime Compliance, Conduct Compliance & Ethics, Compliance QA, Regional Compliance (Asia) and Integrated Compliance. Collaboration and cooperation within the Compliance CoE (Hub) is based on compliance knowledge and expertise.

The role is defined as Lead Compliance III (job level 19) within the global internal compliance community, and Senior Vice President externally. You’ll be working with a variety of internal stakeholders which not only provides a global overview on how the various compliance requirements and controls are embedded but also provides the opportunity to support the enhancement of the global control framework.

The lead of the Compliance CoE (Hub) will report functionally to the global head of Compliance CoE (Hub) in Poland and hierarchically to the business line head of Risk Services + Transformation, Compliance Hub, Control Hub and Data & Analytics.

Key responsibilities

Some of the key responsibilities of the lead of the Compliance CoE (Hub) are:

• Overall responsibility for leading the Compliance CoE (Hub) in Manila, overseeing the overall strategy and direction. Responsible for managing a team of 50 compliance officers and having a dual responsibility by being the team lead of several smaller teams in the CoE. In the coming years the team can grow further.

• Responsible for timely, effectively and efficiently executing Group Compliance strategy (NEXT) by centralizing specific compliance activities e.g. quality assurance over compliance processes and any other sourced compliance activities (e.g. MLRO support). The Compliance CoE (Hub) in Manila is a key channel for these compliance activities.

• Support Group Compliance by proactive enhancements of (standardized) compliance processes and controls while ensuring daily management of the local team.

• Responsible for the risk management activities sourced (intra-group sourcing) to Compliance CoE (Hub) in Manila by countries and Group Compliance, taking the lead from relevant functional Group Compliance heads. Sources activities are related to several compliance risks such as financial crime compliance, conduct compliance & ethics and data protection. Currently, there are five outsourced compliance activities in portfolio.

• Responsible for the end-to-end service execution and overall service management (service documentation, business continuity etc.) of the outsourced activities.

• In close collaboration with Compliance functional leads and other senior stakeholders, timely and effective delivery of functional objectives, budget, planning and strategy of Group Compliance and ING Hubs Philippines.

• Ensure regular, timely and accurate reporting on performance of the sourced activities, risk reports / events to the relevant senior stakeholders. This includes ongoing support to Group Compliance on meeting regulatory expectations e.g. regulatory investigations, enquiry and reporting. Where needed, develop a standardized output to proactively support Group Compliance in mitigating (emerging) compliance risks. 

• Promote and actively engage in innovation initiatives within Group Compliance while helping to identify and realize enhancement opportunities.

• Represent Compliance CoE (Hub) towards internal business partners as well as external authorities / regulators (i.e. European Central Bank, local regulators etc.) when needed. 

• Keep up with regulatory and industry developments and trends in compliance risk management.

• Identify talent and grow talent pipeline keeping in mind successful succession.

Key capabilities/experience

• 5-10 years of compliance related experience out of which a minimum of three years in a lead role, preferably in an international bank / financial institution.

• At least 5 years of experience in financial crime compliance risk advisory or identification role gained within financial services.

• In-depth understanding of compliance risks (including FEC risks) and processes.

• Experience in managing multiple compliance teams.

• Excellent compliance risk identification, mitigation and management abilities with clear communication of these to relevant stakeholders in a timely manner.

• Ability to provide clear direction to employees / subordinates. Influence the behavior and activities of employees / subordinates to achieve business objectives; monitor and manage the activity / performance of the team and integration of people in the team.

• Trusted judgement and high work ethic, professional approach with strength of character to follow up on concerns, strong communication and persuasion skills. Ability to work in a highly demanding work environment, proactive and positive attitude towards problem solving.

• Ability to drive recruitment and development of high-quality compliance officers in Manila.

• Flexibility, optimistic personality, good interpersonal skills, self-motivation, interested in one's own professional development, constrictive in approaching problems, interested in finding new approaches, ambitious, independent, determined and disciplined, with initiative, competent in managing interpersonal relationships.

Minimum qualifications

• Excellent level of English. 

• Graduate or higher (business, economics, legal).

• Knowledge of compliance risks in banking / financial institutions and ability to identify emerging risks in this area.

• Knowledge in international regulations relating to financial crime compliance, conduct and data protection risks impacting regulated financial services.

• Sound knowledge of local and international standards and regulations and practices in the field of compliance risk management.

• Understanding of relevant banking products and services.