Local Process Lead

FMCC Local Process Lead – Mono Product Client (MPC)

Work environment

Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in Bratislava and Manila that provide services to 30 countries worldwide. The aim of these services is to ensure control throughout the client and counterparty life-cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury (GT). FMCC works using ING’s One Agile Way Of Working principles.

Job Description

The Local Process Lead holds end-to-end responsibility for the process vision and strategy, as well as for creating, harmonizing, operationalizing, managing and improving multiple processes. As a Local Process Lead:

• You have in-depth knowledge of the processes in your scope and you are the person to go to when decisions are required on exceptional cases
• You support the FMCC MT in the creation of vision, strategy and roadmap of Epics to develop and improve the global processes
• You are able to implement change and will steer further development of the processes by providing your input in Change/BaU Epics
• You are responsible for 1st line quality assurance, where the quality and throughput time of the output is tested
• You are responsible for compliancy to internal and external regulation or policies while also focusing on handling time (operational costs) and the agreement of our services with our (business) clients Financial Markets and Group Treasury
• You are responsible for the development of craftsmanship – how the processes should be executed, in line with ING’s Orange Code

The Local Process Lead plays a vital role when new or changing requirements or improvements affect processes under your responsibility.

Main roles and responsibilities:

As Local Process Lead:

• You sustain relevant knowledge level for stream members in the execution locations (e.g. new regulations) and proactively keep knowledge up to date on regulations related to processes
• You are the SPOC for business & other streams (e.g. escalations, status updates)
• You are responsible for Quality Assurance (e.g. Work Place Instructions approval) and sign-off / accept process changes
• You review the performance statistics and advice management on capacity requirements
• You manage stakeholders and collect & address stakeholder feedback periodically (continuous service improvement)
• You take on the role of Process Specialist (process execution) when needed

When accepting changes or new processes

• You are setting clear priorities together with the FMCC leadership
• You estimate BAU impact in terms of capacity and knowledge and share this with the epic owner who is guiding the change
• You review and sign off on relevant documentation like Epic Description Documents (EDD’s), Workplace Instructions (WPI’s), technical requirements etc.
• Together with the epic owner, you pro-actively involve all stakeholders (both FMCC and non-FMCC) that are required for the realization of the Epic

Focus areas

As Local Process Lead for MPC, you are responsible for the business as usual (BAU) processes that relate to so-called Mono Product Clients (MPC). The BAU processes revolve around the client lifecycle management (onboarding, enablement and off-boarding) of entities who’s main relationship is either with FM or GT (and not with other business lines of ING WB). This covers topics like priority setting, escalations, reporting towards front office and off-boarding.

We are looking for:

An inspiring, energetic, and approachable process manager, displaying the following behaviours:

• Proactive, can-do, on top of your process (no surprises), positive mind-set, team player;
• Stress resistant with no 9 to 5 mentality;
• Strong communication and influencing skills;
• The ability to facilitate decision-making to drive complex design issues to a conclusion;
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional and hierarchical lines, dealing with multiple (sometimes conflicting) interests;
• The ability to display flexibility to teams and adapt the plan, approach and behaviour to different needs, cultures and situations;
• A strong resilience; the ability to navigate through ambiguity and simplify complexity without losing essence.

Competencies and experience

• 4-7 Years working experience in the financial sector, preferably in a front office (related) role in financial markets
• Fluent in English (speaking and writing) and experienced in working in an international environment
• Knowledge of KYC regulation, Financial Markets business and counterparties (brokers, CCP’s, venues etc.)
• Experienced in process management and working with outsourcing locations / delivery centres
• Skilled in Excel and PowerPoint and able to present your work and ideas structured and clear

What’s in it for you?

ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses.