Business Development Manager – Residential Mortgages (VIC)

Join a bank that’s known for doing things differently. At ING, we’re committed to delivering simple, smart, and customer‑focused financial experiences—and our Third-Party Distribution team plays a critical role in bringing that promise to life.

As our Business Development Manager – Residential Mortgages (VIC), you’ll be the face of ING for our accredited mortgage broker network, driving growth across the Victorian market and championing an exceptional broker experience.

This is a high‑impact, relationship‑driven role where you’ll combine sales capability, market insight, and strong commercial judgement to expand our presence and strengthen our partnerships. You’ll work closely with brokers to maximise conversion, identify new opportunities, and ensure seamless end‑to‑end experiences, backed by collaboration with internal teams across credit, operations, and product.

If you're passionate about shaping better outcomes for brokers and customers—and you thrive in a fast‑paced environment where no two days look the same—this is your chance to join a high‑performing team and make a genuine impact.

What you’ll do

• Build and grow strong partnerships with accredited mortgage brokers through proactive, face‑to‑face engagement and structured territory management.
• Drive residential mortgage sales by training brokers on ING products, policies, and processes to improve quality, efficiency, and conversion.
• Use insights, data and Salesforce activity to understand broker performance and identify opportunities to increase portfolio volume and broker activity.
• Collaborate with internal teams—including Credit, Customer Operations, Sales Support, and the Mortgages Tribe—to deliver timely solutions and excellent broker experiences.
• Represent ING at industry events, contribute to a high‑performance team culture, and ensure all activities meet compliance, risk, and audit requirements.

What we’re looking for

• Proven credit knowledge and understanding of loan structures, market trends, and the competitive landscape.
• Minimum 5 years’ experience in business development, sales or relationship management within residential mortgages or home lending.
• Exceptional relationship‑building, influencing and communication skills, with the ability to engage senior stakeholders and work autonomously.
• High levels of organisation, time management and resilience—comfortable balancing sales activity with administration and SLA expectations.
• Proficiency in Microsoft Office and experience using CRM systems (Salesforce preferred); RG146 or mortgage broking qualifications desirable.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sounds like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Wednesday 8 April

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