Data Analyst

Job Description:

The Data Analyst works within the Customer Strategy team and collaborates closely with Customer Journey Experts and other stakeholders to support the achievement of the Growth Tribe strategic and business objectives.

The Data Analyst acts as a key analytical player, translating customer data into actionable insights that drive customer strategy andcommercial initiatives.

The main focus of the role is to analyze customer behavior, campaign performance, and commercial initiatives, providing data-driven insights to support decision-making and campaign set-up.

The Data Analyst contributes to the definition, monitoring, and evaluation of customer strategies by leveraging structured data analysis on commercial behavior.

To enable this, the role requires a strong understanding of customer data, analytical methodologies and performance measurement, as well as the ability to extract learnings from historical data and apply them to future strategic initiatives. The Data Analyst works across different departments and organizational levels, acting as a connector between data, business needs and strategic objectives.

The ideal candidate has a strong passion for analytics, high attention to detail and data quality, while maintaining a holistic view of customer dynamics. The role requires strong problem-solving skills, a customer-centric mindset, and the ability to influence business decisions through clear insights and recommendations.

Key Responsibilities

• Analyze customer data and campaign performance to evaluate the effectiveness of commercial initiatives, customer journeys, and communication strategies, providing clear insights and actionable recommendations.
• Design, develop, and maintain recurring and ad‑hoc analyses, ensuring high data quality, consistency and comparability over time.
• Support Customer Strategy and Growth initiatives by identifying behavioral patterns, opportunities and risks across the customer base.
• Own analytical requests from multiple stakeholders, managing priorities autonomously and ensuring timely delivery of high‑quality outputs.
• Provide data-driven guidance to Customer Journey Experts and Campaigners, supporting targeting strategies, contact policies and optimization initiatives.

Educational Qualifications:

• Strong analytic background
• Degree in Economics, Finance, Statistics, Engineering, or Mathematics

Technical, Language and other specialized skills:

• Knowledge of SAS or SQL programming language
• Knowledge of databases and cloud environments
• Preferred Experience with Campaign Management tools
• Preferred knowledge of CRM and marketing campaigns
• Excellent knowledge of Microsoft Office (especially Excel and PowerPoint)
• Fluent in English (written and spoken)
• Strong analytical skills, passion for data, rigor in analysis, accuracy and attention to detail in data management
• Accountability and proactivity: take ownership of assigned activities and their timely delivery, with the ability to propose innovative approaches to analyses and activities

Work Experience:

• At least 3 years of experience in a similar role
• Preferred background in multinational companies within CRM, Customer Intelligence, or Campaign Management teams

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.

• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com

• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.