International Talent Program, Americas: Operations & Change

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Responsibility from day one

Digitalization, technological advancements, and product innovation, combined with evolving work practices, are fundamentally reshaping the financial sector. Customers have different needs than before, and new competitors have entered the market. At ING we are taking on this challenge by broadening our horizons and staying ahead of the curve. Our people are forward thinkers that enjoy working in an agile fast-paced environment. The Chief Operations Office (COO) is leading the integration of ING into this new era of the financial services industry. COO brings together many disciplines which means that as a trainee you will be working at the intersection of digitalization, client servicing and data management. You will also play a crucial role in keeping ING and the proprietary information that our customers entrust with us safe and secure. This role demands talented people that can drive process optimization/standardization, consider changes needed from end-to-end and maneuver effectively between an operational environment and the board room.

Your journey: 2 years. 3 rotations.

• Rotation 1: Your HR trainee manager will help you choose your first rotation based on your personal interests and learning goals. This rotation lasts approximately six months. For example, you could take on a role where you focus on improving the operational excellence of teams that deal with customer enquiries and requests, engaging in dynamic projects focused on strengthening innovation, workflow enhancement, and operational resilience.

• Rotation 2: With these new experiences and contacts, you are in charge of arranging your second rotation. Now it comes down to addressing your network and taking the initiative.  We encourage it to gain international experience during this six-month period, which is not only fun but is also good for your personal and professional development.

• Rotation 3:  After two rotations, you now have a better understanding of which direction you would like to go and are ready to choose your third rotation. Are you broadening your knowledge within your track, or would you like to explore another business area altogether? During your third rotation you’ll start networking for your fixed position. This permanent role lets you go deeper into the field right from the start. You expand your knowledge and hone your skills, while working on your further development as e.g. a Junior Consultant, Blackbelt or Lead of a Customer Loyalty Team.

Training and Coaching

Your HR trainee manager coaches you during your three rotations. For extra guidance you can reach out to your line manager or ask a senior manager to mentor you. During the second year of your traineeship, you’ll also benefit from a few personal sessions with an external coach. During your traineeship, you participate in two Global Trainee events focused on professional and personal skills together with all ING’s trainees – across all tracks – from around the world. On top of this, throughout the year various virtual trainee days are organized where you’ll learn about ING and work on your professional skills.

Your benefits

Besides many opportunities to grow personally and professionally there are more benefits to working at ING including Impressive training package; Virtual Quarterly training days, two training courses of your choosing, 2 Global Trainee Events

Base Salary: $85,000

Our Operations and Change trainee

• Holds a degree preferably in Operations Management, Business Information Management, Change Management, Supply Chain Management, Business Administration, Industrial Engineering and/or Risk Management.
• Has an interest in financial services and an innovative take on process management.
• Is data- and process-driven and has a strong drive to achieve efficiency, optimization and standardization.
• Excellent stakeholder management and communication skills varying seniority levels.
• Is a forward thinker that applies their strong communication skills to build relationships across the organization.
• Is a self-starter and innovator who stays ahead of industry changes and regulatory developments to implement effective change.

Do you have what it takes?

When applying for the Operations & Change traineeship for September 2025, remember to upload your complete application. We have a limited number of positions for this traineeship, and we will close the vacancy when the available spots are filled for 2025.

Questions about this opportunity? Please reach out ingrecruitmentamericas@ing.com

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.