KYC Operational Management & Change Lead - Vice President

Core Information:

Position: KYC Operational Management & Change Lead

Department: KYC Americas

Line Manager: Head of KYC Americas

Status: Full Time

Location: New York

About ING: 

Ranked #8 on LinkedIn Top Companies in Financial Services

Crain’s 100 Best Places to Work

Ragan’s Top Places to Work in 2023

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the department:

ING provides banking services and complex financing solutions to companies globally.

To provide a safe banking environment for society and our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. As such, we are actively fighting human trafficking, smuggling of drugs and weapons and do make sure international sanctions against countries and regimes are correctly executed within ING.

Th The KYC Team coordinates all KYC activities across different ING business sectors, both with clients and internal stakeholders. The team is crucial in the onboarding of new clients and plays a key role in managing the KYC risk of the current client portfolio.

About the position:

The KYC team in North America is offering a KYC (Know Your Client) Operational Management & Change Lead position to an individual with a hands-on mentality and a strategic mindset.

As the KYC Operational Management & Change Lead, you will work closely together with your KYC colleagues, both at a local and global level.

Responsibilities:

Your role and work environment:

• Manage a team of 3-4 people and be a trusted advisor to your colleagues in the KYC Leadership team.
• Drive local transformation initiatives to ensure operational excellence and long-run efficiency of the department.
• Give guidance to the KYC Cockpit (data & analytics): transition from data provider to sharing valuable insights, including recommendations at strategic and tactical level.
• Oversee the process & technology roadmap for the KYC department: Steer continuous improvement, implement process optimization and be a point of contact for global digitization initiatives.
• Manage together with the Head of KYC Americas to make sure local and global stakeholders are informed and conscious decisions are made in a timely manner.
• Oversee the budget for the department: support the annual and quarterly budget process, prepare monthly finance meetings and support vendor negotiations.
• Manage and coordinate the daily operations of the team including preparation of key meetings/session and committees, budget and capacity plan…

Your key responsibilities:

• Nurture you team members. Empower them to play a key role in the implementation of the strategy for KYC Americas while supporting their professional development.
• Prepare senior leadership meetings and KYC committees. Present complex problems in a comprehensive way.
• Partner with key KYC stakeholders to further strengthen and enhance the vision when it comes to target operating model, technology and people applying industry best-practices.
• Manage impediments and dependencies during the implementation of improvement initiatives. Serve as a first point of escalation for the people in your team and a contact person for local and global stakeholders in the KYC change organization.

Qualifications and Competencies

Qualifications / Education:

• BA/BS in Statistics, Mathematics, MIS, Computer Science, Business or other relevant field of study.

Experience / Knowledge:

• 7+ years of working experience, preferably in corporate and investment / wholesale banking or as part of a consultancy company. Previous people management experience is a plus.
• Proven experience in leading transformation projects, including change management, process re-engineering, and technology adoption.
• Demonstrated capabilities in stakeholder engagement including senior leadership.
• Strong analytical and communication skills with the ability to connect people and data.
• Knowledge of AML and KYC regulations and best practices is a plus.

Competencies:

• Managing people, both hierarchically and functionally.
• Leadership, strategic thinking and problem-solving mindset.
• Strong PMO and Change Management capabilities.
• Ability to work independently, prioritize tasks and take ownership.
• Organized with high attention to detail.
• Strong analytical skills with an understanding of data management and reporting.
• Comfortable working in a regulated environment.
• Collaborative focus and team player attitude.
• Strong communication and stakeholder management skills.
• Proficient in MS 365
• Fluent in English, both verbally and written.

Base Salary Range: $168K - $212K

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.