Customer Insights Analyst

At ING,we’repassionate about making banking simple, smart, andcustomer centric. As Australia’s most recommended bank,we pride ourselves on challenging the status quo and using data to continuously improve how we serve our customers. This role sits within our Product Analytics Centre of Excellence, a team at the forefront of driving data-led decision making across the business.

As aCustomer Insights Analyst,you’llplay a key role in shaping product strategy by turning complex data into clear, actionable insights. Working closely with product, pricing, and performance teams,you’llhelp uncover opportunities, optimise outcomes, and influence decisions that directlyimpactcustomer experience and business performance. 

If you enjoy solving problems, working end-to-end, and seeing your insights drive real change, this is a role where you can make a tangible difference.

Whatyou’lldo

• Deliver end-to-end analytics—from data sourcing and modelling through to insight generation and visualisation 

• Build andmaintaindashboards and reporting to monitor product performance andidentifykey trends 

• Develop predictive models and forecasts to support optimisation and future decisioning 

• Partner closely with product and business stakeholders to translate data into actionable recommendations 

• Continuously improve analytics, reporting, and data processes to drive better customer and commercial outcomes

Whatwe’relooking for

• Exceptional experience with SQL,SASand data manipulation tools, with exposure to Python or similar for modelling(Python is nice to have)

• Proven experience building dashboards and visualisations (e.g. Tableau, Power BI- nice to have) 

• Pragmatic and outcome-focused, with the ability to navigate complex data and isolate key trends that drive clear, actionable insights

• Excellent stakeholder management and communication skills, with the ability to simplify technical concepts 

• Proactive, curious, and commercially minded, with a passion for using data to drive impact

What’sin it for you?

• Discounted ING Health Insurance

• AnadditionalRest Day tosupport your wellbeing

• AnIMPACT Dayto volunteer onapproved sustainability activity

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.We’reyour allies in helping you do your thing during the recruitment process, so let us know(email below)if yourequireany support or adjustments when you apply

Soundslike your kind of vibe? Wecan’twait to hear from you! 

(One last note: Weoperateusing a direct talent sourcing model, sonoagency introductions,please.)

ING is Australia’s most recommended bank according to RFIGlobal’sConsumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.