Channels Set-up Specialist

Job description, responsibilities and duties:

Are you data oriented and do you prefer back office type of work? Would you like to be part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

You will be part of a team within Daily Banking department responsible for administration of client information, implementation of new channels, opening and closing of accounts, and data processing in order to provide the best client experience.
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.

Tasks and responsibilities of Operations Specialist:

• You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
• You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
• You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps.
• You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
• You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.

Personality requirements and skills: