Operations Specialist

You’ll join a highly experienced operations team within ING Bulgaria, a core banking partner to corporate and institutional clients in the local and international market since 1994. The team combines deep local market knowledge with the reach, stability, and standards of a leading global bank.

Working closely with colleagues across Sector Client Coverage, Lending, Centres of Excellence, and global HUBs, you’ll support a wide range of banking activities—from lending and payments to trade finance and financial markets. The culture is collaborative, professional, and driven by continuous improvement, where operational excellence directly supports client success and strengthens ING’s reputation in the market.

Roles and responsibilities:

In this role, you’ll ensure day-to-day operations run efficiently while supporting complex products and processes that matter to our clients and the business. Your responsibilities will include:

• Providing end‑to‑end operational support for corporate and institutional banking activities, following standard guidelines and procedures

• Supporting Sector Client Coverage and Sector Lending activities alongside central Deal Execution and Administration HUBs

• Maintaining and updating limit and facility data in global lending systems to ensure data accuracy and compliance

• Coordinating transaction-related communication and reporting with Centres of Excellence and HUB teams

• Organising document filing and archiving in full compliance with internal procedures

• Preparing internal and regulatory reports, ensuring timely and accurate submission

• Handling documentary trade products such as Letters of Credit, Guarantees, and Collections in line with ICC rules and ING policies

• Participating in projects and improvement initiatives in addition to daily operational activities

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To be successful in this role, you will:

• Deliver accurate and timely operational support across lending, payments, and trade finance activities

• Apply structured thinking to handle standard and complex operational processes with care and precision

• Collaborate effectively with local teams and international stakeholders to resolve queries quickly

• Follow procedures and regulatory requirements while knowing when to escalate issues appropriately

• Build strong knowledge of banking products, systems, and operational workflows

• Contribute proactively to continuous improvement and team initiatives

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

The benefits of working with us at ING include:

• Health and dental insurance for you and your family with private insurer Bulstrad

• Additional contribution to mandatory pension scheme

• Extra vacation day after one year in service (up to 5 days max.)

• Food vouchers (nominal amount 102.26 Euro per month)

• Sick days

• Hybrid working  

• Re:benefit platform

• Parking place within office building

• Personal growth and challenging work within international environments

About us
Curious about how ING empowers people and businesses to move forward? Here you can find more details about ING Sofia

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.