Compliance Manager - Mortgages

It’s an exciting time to join ING, Australia’s most recommended bank, for the 3rd year running and we’re looking for an experienced Compliance Manager – Conduct Compliance and Ethics (CCE) within the Compliance team.

CCE’s purpose is to manage risks arising from Unfair Customer Treatment, Conflicts of Interest, Market Conduct, Anti-Competition, Organisational Conduct and Data Protection, and to help ING manage risks arising from our norms, attitudes and behaviours related to risk awareness, risk-taking and risk management. The role of Compliance Manager – CCE is instrumental in further enhancing and embedding of the compliance risk management culture within ING.

You’ll have a collective responsibility for all the end to end compliance processes primarily supporting the mortgage tribe and relating to the conduct risk categories across ING.  You’ll contribute to the shape of global ING policies and be responsible for drafting and implementing local guidelines and standards where additional local requirements exist.

You’ll keep track/oversight of the local implementation of all local regulatory requirements relating to mortgages and ING policy-driven requirements by means of issue tracking, monitoring, Risk Dashboards and other risk specific reporting (regulatory and internal reporting) to internal stakeholders, including ING’s Head Office Compliance function.

Reporting to the Team Leader – CCE, you’ll be proactive in managing the development, maintenance, review and continuous improvement of ING’s compliance risk management framework, policies and procedures.

What are you going to do? You will be…

• Updating, maintaining and implementing regulatory policies and compliance frameworks
• Advising on issues relating to ING’s AFSL, ACL and ADI licences
• Providing SME advice and support to business partners on regulatory and industry code obligations (e.g. ASIC Act, Corps Act, NCCP Act, BCOP)
• Mapping regulatory obligations to risk categories
• Managing compliance training for staff (e.g. front line staff and BCOs) and conducting fit and proper person assessments
• Championing a risk and compliance culture within the business

What are we looking for? Someone who has…

• Strong understanding and significant working knowledge of legal, regulatory and industry code obligations relating to retail banking, credit and financial products and services;
• Minimum 10 years compliance experience in the financial services industry with at least 5 years of dedicated legal or compliance advisory experience, preferably advising on mortgage compliance;
• Significant proven capacity to interpret and translate those obligations into plain English workable policies and guidelines;
• Strong ability to communicate with business stakeholders in a professional manner, build strong rapport and assist the business embed compliance culture and practices as part of day to day business operations;
• Ability to understand and research compliance and legal issues with significant experience working with regulators, regulatory breach assessment, and compliance remediation;
• Adaptive ability, with a well-developed analytical and pragmatic approach to problem solving and decision making, and ability to work in a high pace environment;
• Strong retail banking product knowledge

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen.  We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

For more information please contact Skye Griffiths on skye.griffiths@ing.com.au

Applications close 16th May 2025

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