Head of Consumer Lending (Executive General Manager level)

Drive transformation. Cultivate growth. Shape the future of Consumer Lending at ING.

Are you ready to take the lead in one of ING Australia’s most strategically important growth areas? As Tribe Lead – Consumer Lending, you’ll play a pivotal role in accelerating the growth of our Credit Cards and Personal Loans business. This is a high-impact opportunity to drive innovation, digitisation, and customer-focused design in a space that’s central to ING’s ambition to grow primary customer relationships and diversify income.

You’ll be responsible for the full value chain—from strategy and product development to delivery and performance—working across Retail, Technology, Risk, Finance, and Operations to bring transformative ideas to life. With a strong change agenda and deep collaboration across other Retail Tribes (e.g. Mortgages, Daily Banking), you’ll help shape the future of Consumer Lending in a dynamic, agile environment.

At ING, we’re building the bank of the future – one that’s digital-first, customer-led, and purpose-driven. You’ll be part of a collaborative, inclusive, and forward-thinking culture where diverse perspectives are valued, your ideas matter, and your impact is real.

What you’ll do:

• Own the strategy and delivery of Consumer Lending products, including P&L, pricing, customer journeys, and roadmap execution.
• Guide and empower a high-performing Tribe across product, technology, and operations – fostering agile ways of working and continuous improvement.
• Collaborate across Retail with Tribe Leads in Mortgages and Daily Banking to unlock cross-sell and deepen customer engagement.
• Champion digitisation and innovation to create seamless, scalable customer experiences.
• Ensure compliance and risk excellence across all Consumer Lending products and processes.
• Cultivate a culture of excellence, collaboration, and shared purpose across your Tribe.

What you’ll bring:

• Demonstrated experience in product, strategy, or transformation roles within financial services.
• Exceptional understanding of Consumer Lending products and market dynamics.
• Financial acumen with experience owning P&L and managing budgets.
• Excellent stakeholder engagement and communication skills.
• Experience leading agile teams and delivering complex change agendas.
• A passion for inclusive leadership, customer-centric design, and innovation.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing TA email address

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?
Nicole Byrne on nicola.byrne@ing.com

Applications close 9 September 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.

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