Lead Business Analyst - Mortgages Originations

You create your own ING. Maybe it’s getting a chance to work with a tech team when you were hired for customer service. Or shadowing your boss to see what it takes to step up. Or use our innovation methodology, PACE, to workshop ideas to make our customers’ lives easier. We work together because it makes us better.

We’re on the hunt for an experienced Lead Business Analyst to join our Mortgages Originations Delivery Team.

In this role, you'll lead a team of analysts to define, document, and deliver high-quality business requirements that bridge the gap between business needs and technical solutions. You'll work closely with stakeholders across business, technology, and vendor teams to shape future-state processes, manage the requirements backlog, and support agile delivery. This is a hands-on leadership role ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving impactful change.

Our ideal candidate is a strategic thinker and hands-on leader with extensive experience as a Business Analyst, ideally within lending or core banking transformation projects. You’ll be confident working in Agile or hybrid environments, with a strong grasp of mortgage processes, business analysis frameworks, and stakeholder engagement. You'll excel at translating complex business needs into clear, actionable requirements and have a knack for guiding teams through change.

Ready to make an impact?

What you’ll do

• Lead a team of Business and Technical Analysts to deliver high-quality requirements for a major mortgage transformation program.
• Facilitate workshops with stakeholders to capture, analyse, and document business needs and processes.
• Own and manage the requirements framework, ensuring consistency, traceability, and alignment with program goals.
• Collaborate with Product Owners, Solution Architects, and delivery teams to ensure requirements are ready for development.
• Produce clear and actionable artefacts such as customer journeys, process maps, and user stories.
• Support agile delivery through active participation in ceremonies, testing phases, and ongoing stakeholder engagement.

What we’re looking for

• Proven experience as a Business Analyst, ideally with 7+ years in financial services or mortgage transformation projects.
• Solid understanding of lending processes, systems, and tools from an origination and/or servicing perspective.
• Skilled in Agile or hybrid delivery environments, with hands-on experience in workshops, user stories, and backlog management.
• Excellent communication and stakeholder engagement skills, with the ability to translate complex requirements into clear deliverables.
• Confident leading and mentoring a team, managing capacity, and ensuring high-quality outputs across the program.
• Proficient in tools like Confluence, Jira/Azure DevOps, and process mapping software, with strong documentation and analytical skills.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing rachel.yuen@ing.com. 

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?
Rachel Yuen rachel.yuen@ing.com

Applications close on 8th October 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

#LI-DNI